Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Job Opportunities

If you are hiring and would like to post a job description, please email ombudcenter@theconsumervoice.org.


POSITION: Public Service Manager 1
View this job posting as a PDF here

Pay Grade: Pay Plan 000 Pay Grade 35(-03)
Current: $ 2,203.20  -  $ 3,924.80
Salary Range: $57,283.20  -  $102,044.80
Location: Des Moines, Iowa
Work Unit: Iowa Department on Aging

This position acts as the State Long Term Care Ombudsman in accordance with the requirements established in the most current Federal Older Americans Act, Federal Regulation, !owa Code and Iowa Administrative Code.

Provide overall administration and management of the Office of the State Long Term Care Ombudsman (OSLTCO) to include but not limited to: 1)Management and oversight of all appropriated, allocated and other revenue streams, contracts and other agreements which are specific to the 05LTCO; 2)Management and oversight of Department employees, contractors and volunteers assigned to the OSLTCO in accordance with current laws and policies; 3)Act as the spokesperson for the OSLTCO; 4)Assist and coordinate with the Departmet Director to insure the continuity of internal policy and procedure and work flow; 5) Act as a member of the Department's management team; 6) Provide technical assistance to Area Agencies on Aging as needed; 7) Management and oversight of all software systems specific to the OSLTCO and the collection, analysis and use of data; 8) Management and timely submission of all required reporting; 9)Per established Department policy and procedure, coordinate with the Department Public Information Officer; 10)Coordinates OSLTCO priorities with other executive branch agencies as needed.

Acts as the OSLTCO liaison to the Iowa Legislature and to Iowa's Congressional Delegation. Drafts and submits a proposed annual budget to the Department Director for review and inclusion in the Department's overail annual budget. Responds to requests for information; participates in the legislative process related to issues germane to the OSLTCO at the federal and state level and acts as an advocate as outlined In federal and state law. Works in a collaborative and consultative manner as needed with the Department's legislative liaison and other members of the management team on prioity issues.

Provide overall direction, management and supervision of grants germane to the OSLTCO. Solicit grant opportunities as they become available to include but not limited to Administration for Community Living Title IV Discretionary Grants; Civil Monies Penalties Grants; grants in partnership with other executive branch agencies/ etc...

Other duties as assigned to further the mission of the Department


For designated positions the appointing authority, with Iowa Department of Administrative Services – Human Resources Enterprise prior approval, may request those applicants possessing a specific certificate, license or endorsement in the following area:

354       Law Degree and a current license to practice law in Iowa.
208       Financial
061       Business Administration

Applicants wishing to be considered for such designated positions must list applicable course work, experience, certificate, license, or endorsement on the application.


Step 1:  Submit a completed Iowa Department of Administrative Services – Human Resources Enterprise (DAS-HRE) application to the Iowa Department of Administrative Services, Hoover State Office Building, 1305 E Walnut, Des Moines, IA  50319-0150 or fax to (515) 281-7970 by September 26, 2017.  Or apply on line at the DAS- State of Iowa Jobs website:

Step 2:  In addition, please upload your resume, cover letter that outlines your experience as related to the position to this site and a copy of your license to practice law in Iowa.

Those selected for the position will be asked to provide a copy of their current license to practice law and be subject to a background check.

It is the policy of the executive branch of state government in the State of Iowa to provide equal employment opportunity within state government to all persons.(Iowa Code 19B.) The intent of this policy is to ensure that individuals are not denied equal access to state employment opportunities because of their race, creed, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, or gender identity, consistent with applicable state and federal policies and regulations.  It is also the policy of the executive branch of state government in the State of Iowa to apply affirmative action measures to correct the underutilization of females, minorities, and persons with disabilities in the state employment system whenever remedial measures are appropriate.

Return to top


POSITION: Program Coordinator - Ombudsman - Bureau of Aging and Disabilities
View the job posting as a PDF here.

$19.36 hourly salary (Grade G10) Contingent Position – 37.5 hour weekly
Contingent Employees are hired under an Employment Contract which includes paid time off (PTO), medical insurance coverage and additional 3% salary contribution for an employee retirement
Apply By: Tuesday, March 13, 2018 @ 5:00 p.m. 

GENERAL RESPONSIBILITIES  Provides program coordination, represents residents of Assisted Living and Long Term Care (LTC) facilities and advocates for their rights, quality of care and quality of life in accordance with Federal, State, and local laws.

ESSENTIAL TASKS include the following; other duties may be assigned.

  • May perform supervisory responsibilities in accordance with the Carroll County Personnel Ordinance, County policies and applicable laws
  • Perform frequent visits to local care facilities to develop resident rapport and assess quality of care, quality of life, and resident rights
  • Coordinate the recruitment and training of volunteer Ombudsman representatives
  • Develop and administer training to facilities, staff, and community groups
  • Coordinate complaint/investigation management and determine appropriate course of action
  • Formulate goals, policies, programs, procedures, and work schedules
  • Assign duties and examine work for exactness, neatness and conformance to laws, policies and procedures
  • Establish, organize, and maintain files and computer records management/file systems
  • Develop and maintain effective working relationships with relevant community agencies
  • Compose, prepare, and process reports and correspondence required by management, government or licensing agencies
  • Apply knowledge of and respond to questions regarding regulations, policies, procedures, and practices


  • Bachelor’s degree with major coursework in Gerontology, Social Work, or related field
  • Three years experience in case management or resident/human rights advocacy


  • Valid driver's license
  • Become a Certified Ombudsman within six months of employment
  • Federal and State criminal history record check prior to employment

A Carroll County Government job application is required for these positions. Apply on-line: ccgovernment.carr.org Call the Carroll County Job Hotline at (410) 386-2020 to request an employment application or call (410) 386-2129 for employment inquiries

Posted: 3/5/18

Return to Top