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Webinar - Systems Advocacy: It's More than Legislative Work

January 17, 2018        

View the slides as a PDF.

Participants were taught what is required under the federal law and rule regarding systems advocacy. Presenters shared how they promote better care through systems advocacy at both the state and local level and how they coordinate their advocacy. Attendees also learned about available NORC resources regarding systems advocacy such as the Role and Responsibilities of Ombudsman Programs Regarding Systems Advocacy for State Ombudsmen and Local Ombudsman Program Representatives. These guides briefly define systems advocacy, review the federal mandate and support for systems advocacy work by Ombudsman programs, define several systems advocacy strategies, share examples of Ombudsman program advocacy, and provide resources for additional information. Additional information about systems advocacy is available on the NORC website.

Residents' Rights Month 2017: It's All About Me: My Life, My Care, My Choices

October 01, 2017 - October 31, 2017        

October is “Residents’ Rights Month,” an annual event designated by Consumer Voice to honor residents living in all long-term care facilities. It is an opportunity to focus on and celebrate awareness of dignity, respect and the rights of each resident.

The federal Nursing Home Reform Law guarantees residents’ rights and places a strong emphasis on individual dignity, choice, and self-determination.  The law also requires nursing homes to “promote and protect the rights of each resident”. Residents’ Rights Month is a time to raise awareness of these rights and celebrate residents.

The theme for this year's Residents' Rights Month, "It's All About Me: My Life, My Care, My Choices," focuses on the respect and dignity of every resident.  The theme highlights residents’ rights to choose their own schedule and activities, communicate how and with whom they choose, be free from abuse and unsafe environments, and be treated as an individual with unique wants and needs.  Residents’ Rights Month is a time for staff, families, ombudsmen, residents and other advocates to focus on resident-directed care and emphasizing the self-determination, choice, and quality of life of each resident.

Visit the Consumer Voice website for this year's packet of materials, resident, staff and ombudsmen activities, and information on the Resident's Voice Challenge.

Webinar - LTCOP Volunteer Management: Model Materials and Sharing Best Practices

May 31, 2017        

This 90-minute webinar is applicable to all staff representatives who recruit, train, and work with volunteer Ombudsman program representatives. The speakers shared the new model volunteer intake and risk management materials (e.g., application form, interview questions, code of ethics, acknowledgement form) and highlighted recruitment ideas.

Speakers include Amity Overall-Laib, Director, National Ombudsman Resource Center; Carol Scott, Ombudsman Specialist, National Ombudsman Resource Center; and Lenè Garrett, Volunteer Recruitment Specialist, Oregon Long-Term Care Ombudsman Program.

Handouts

Webinar - LTCOP Rule: Identifying and Addressing Individual Conflicts of Interest

April 25, 2017        

This webinar was designed to assist Ombudsman program representatives in understanding the Conflict of Interest provisions in the LTCOP Rule and how to apply them in your work. For more information and resources visit the LTCOP Final Rule page.

Speakers include Louise Ryan, Ombudsman Program Specialist, Administration on Aging/Administration for Community Living; Patty Ducayet, Texas State Long-Term Care Ombudsman; Stacey Premo, Director, Ombudsman Program, Toledo, Ohio; and Sara Hunt, NORC Consultant.

Handouts

Webinar - LTCOP Rule: Supporting Person-Centered Advocacy- Complaint Investigations and Abuse Reporting

March 30, 2017        

The National Ombudsman Resource Center (NORC) hosted the first webinar of a two-part series on the LTCOP Rule. Speakers included, Louise Ryan, Ombudsman Program Specialist, Office of Long-Term Care Ombudsman Programs, AoA/ACL; Carol Scott, Ombudsman Specialist, National Ombudsman Resource Center; and Jan Brown, Ombudsman Specialist PA Department of Aging.

The objectives of this webinar were to:

  • Understand the complaint process responsibilities as outlined in the LTCOP Rule
  • Remain focused on the primary role and duties of the Ombudsman program:
    • to investigate and resolve complaints, whether on an individual or systemic level,
    • obtain resident consent for ombudsman action,
    • know when and how to disclose information, and
    • remember that the goal is to resolve complaints to the resident’s satisfaction.
  • Stay steadfast to the goal of resolving complaints to the resident’s satisfaction

The next webinar in this series will be on April 25.

Slides and Resources


Residents' Rights Month 2016: My Vote Matters

October 01, 2016 - October 31, 2016        

Residents' Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities, including nursing homes, sub acute units, assisted living, board and care and retirement communities. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents' Rights Month 2016 is, "My Vote Matters" with the goal of highlighting residents' right to vote and participate in the political process.

Visit the Consumer Voice website for this year's packet of materials, resident, staff and ombudsmen activities, and information on the Resident's Voice Challenge.

Changing Landscape of Long-term Care Conference

June 10, 2016 - June 10, 2016        

Join VOYCE, the local ombudsman program in St. Louis, for the 5th Annual Changing Landscape of Long Term Care Conference. This year, there will be national and local experts present to discuss dynamic strategies, innovative tools and available long-term care options. 

There will be more than 300 professional long-term caregivers as well as individuals and families from the community to attend. Everyone will have the opportunity to interact with sponsors who showcase long-term care services across Greater St. Louis. 

In addition to hearing thought-provoking speakers, facility administrators and social workers earn 7.25 CEUs.

See the entire line-up of speakers with a detailed description of their topics here.

Residents' Rights Month 2015: CARE Matters

October 01, 2015 - October 31, 2015        

Residents' Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities, including nursing homes, sub acute units, assisted living, board and care and retirement communities. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents' Rights Month 2015 is, "CARE Matters" with the goal of highlighting quality care.

Visit the Consumer Voice website for this year's packet of materials, resident, staff and ombudsmen activities, and information on the Resident's Voice Challenge.

Identifying, Preventing, and Responding to Bullying in Long-Term Care Facilities Webinar

July 28, 2015        

Save the Date! 

Identifying, Preventing, and Responding to Bullying in Long-Term Care Facilities Webinar

Tuesday, July 28, 2015 3:00 - 4:15 ET

Save the date to join a discussion about the prevalence of bullying among residents in long-term care facilities and learn how to identify, prevent, and respond to these incidents.

Dr. Robin Bonifas, John A. Hartford Faculty Scholar in Geriatric Social Work, Associate Professor with the School of Social Work at Arizona State University has years of experience working with older adults in long-term care settings and she will discuss her recent work regarding bullying among residents in LTC settings.

Following Dr. Bonifas’ presentation NORC staff will share resources regarding resident-to-resident mistreatment and advocacy tips and strategies to increase awareness of these incidents, ensure the rights of all residents are respected, and demonstrate how individualized care is critical to preventing and responding to bullying in long-term care facilities. 

Register Today

Webinar: Supporting Volunteer LTC Ombudsmen and Minimizing Risk

April 28, 2015 - April 28, 2015        

During this webinar we discuss how risk management applies to every aspect of managing and supporting volunteer long-term care ombudsmen. Presenters provide tips for screening volunteers, identifying and removing risk, and responding to situations when the actions, or inaction, of a volunteer LTCO negatively impacts your program. 

Presenters: Sarah Hinzman, Volunteer Ombudsman Program & Americorps VISTA Project Coordinator, IA LTCOP; Darlene Cray, Volunteer Program Coordinator, NH LTCOP; and Amity Overall-Laib, Manager, LTCO Program & Policy, NORC

Additional Resources (shared during webinar)

2015 State LTC Ombudsman Annual Training Conference

April 22, 2015 - April 24, 2015        Decatur, GA

Each spring, the Center holds the annual State LTC Ombudsman Training Conference - the only conference designed specifically for State LTC Ombudsmen.  The conference is held in a different city and state each year. The training conference offers is an  invaluable opportunity for the 53 State Ombudsmen to come together to openly discuss issues unique to their role and responsibilities and to learn from each other in a focused setting.

The 2015 Conference will be in Decatur, Georgia from April 22-24, 2015, with preconference activities on April 20th & 21st at the Courtyard Atlanta Decatur Downtown/Emory Hotel.