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Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Resources in TX

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State Ombudsman Program

Patty Ducayet , State LTC Ombudsman

Texas Dept. of Aging and Disability Services
Center for Consumerand External Affairs

Mail Code W250
Austin, TX  78751
Work: 800-252-2412
Fax: 512-438-3233
Website: http://www.dads.state.tx.us/news_info/ombudsman/index.html

Local Ombudsman Programs

Suszanna Sulfstede , Managing Local Ombudsman

The Senior Source
Long-Term Care Ombudsman Prog.

3910 Harry Hines Boulevard
Dallas, TX  75219
Work: 214-823-5700
Website: http://www.theseniorsource.org
Area Served: Dallas County

Tina Rider , Managing Local Ombudsman

AAA of North Central Texas
Long-Term Care Ombudsman Prog.

PO Box 5888
Arlington, TX  76011
Work: 800-272-3921
Area Served: Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell and Wise Counties

Amy Ogle , Managing Local Ombudsman

AAA of Permian Basin
Long-Term Care Ombudsman Prog.

PO Box 60660
Midland, TX  79711
Work: 800-491-4636
Website: http://www.aaapb.com
Area Served: Andrews, Borden, Crane, Dawson, Ector, Gaines, Glasscock, Howard, Loving, Martin, Midland, Pecos, Reeves, Terrell, Upton, Ward and Winkler Counties

Christina Montana , Managing Local Ombudsman

AAA of Panhandle
Long-Term Care Ombudsman Prog.

PO Box 9257
Amarillo, TX  79105
Work: 800-642-6008
Area Served: Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Orchiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher and Wheeler Counties

Nick Monreal , Managing Local Ombudsman

AAA of Bexar County
Long-Term Care Ombudsman Prog.

8700 Tesoro Drive , Suite 700
San Antonio, TX  78217
Work: 800-960-5201
Website: http://www.aacog.com
Area Served: Bexar County

Ina Miller , Managing Local Ombudsman

AAA of Texoma

1117 Gallagher Road , Suite 200
Sherman, TX  75090
Work: 800-677-8264
Website: http://www.texoma.cog.tx.us
Area Served: Cooke, Fannin and Grayson Counties

Tiffany McLennan , Managing Local Ombudsman

AAA of Tarrant County

1500 N. Main Street , Suite 160
Forth Worth, TX  76164-0448
Work: 817-258-8103
Area Served: Tarrant County

Charloette McGalin , Managing Local Ombudsman

AAA of Deep East Texas
Long-Term Care Ombudsman Prog.

210 Premier Drive
Jasper, TX  75951
Work: 800-435-3377
Area Served: Angelina, Houston, Jasper, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity and Tyler Counties

Susan McCombs , Managing Local Ombudsman

AAA of Heart of Texas
Long- Term Care Ombudsman Prog.

1514 South New Road
Waco, TX  76711
Work: 254-292-1800
Area Served: Bosque, Falls, Freestone, Hill, Limestone and McLennan Counties

Margaret Matthews , Managing Local Ombudsman

AAA of Central Texas
Long-Term Care Ombudsman Prog.

PO Box 729
Belton, TX  76513
Work: 800-447-7169
Website: http://www.centexaaa.com
Area Served: Bell, Coryell, Hamilton, Lampasas, Milam, Mills and San Saba Counties

Lucinda Mata , Managing Local Ombudsman

AAA of South Plains
Long-Term Care Ombudsman Prog.

1323 58th Street , PO Box 3730
Lubbock, TX  79452
Work: 800-858-1809
Area Served: Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lubbock, Lynn, Motley, Terry and Yoakum Counties

Linda A Martin , Managing Local Ombudsman

AAA of Alamo Area

8700 Tesoro Drive , Suite 700
San Antonio, TX  78217
Work: 866-231-4922
Area Served: Atascosa, Bandera, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Medina and Wilson Counties

Lourdes Lopez , Managing Local Ombudsman

AAA of Middle Rio Grande
Long-Term Care Ombudsman Prog.

PO Box 1199
Carrizo Springs, TX  78834
Work: 800-224-4262
Area Served: Dimmit, Edwards, Kinney, La Salle, Maverick, Real, Uvalde, Val Verde and Zavala Counties

Melissa Limon , Managing Local Ombudsman

AAA of South Texas
Long-Term Care Ombudsman Prog.

1419 Corpus Christi
Laredo, TX  78040
Work: 800-292-5426
Area Served: Jim Hogg, Starr, Webb and Zapata Counties

Debra Lachico , Managing Local Ombudsman

AAA of Lower Rio Grande Valley

255 S Kansas
Weslaco, TX  78596
Work: 956-682-3418
Area Served: Cameron, Hidalgo and Willacy Counties

Nancy Kendall , Managing Local Ombudsman

AAA of Southeast Texas
Long-Term Care Ombudsman Prog.

2210 Eastex Freeway
Beaumont, TX  77703
Work: 800-395-5465
Area Served: Hardin, Jefferson and Orange Counties

Bobbie Gail Jeffries , Managing Local Ombudsman

AAA of Brazos Valley
Long-Term Care Ombudsman Prog.

PO Box 4128
Bryan, TX  77805
Work: 800-944-4000
Area Served: Brazos, Burleson, Grimes, Leon, Madison, Robertson and Washington Counties

Lisa Hayes , Managing Local Ombudsman

AAA of Houston-Galveston Area
Long-Term Care Ombudsman Prog.

PO Box 22777
Houston, TX  77027
Work: 713-499-6661
Area Served: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller and Wharton Counties

Christina Guajardo , Managing Local Ombudsman

AAA of Golden Crescent
Long-Term Care Ombudsman Prog.

120 South Main Street , #210
Victoria, TX  77901
Work: 800-574-9745
Area Served: Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca and Victoria Counties

Anna Dominquez , Managing Local Ombudsman

AAA of Rio Grande
Long-Term Care Ombudsman Prog.

8037 Lochhead Drive , Suite 100
El Paso, TX  79925
Work: 800-333-7082
Area Served: Brewster, Culberson, El Paso, Hudspeth, Jeff Davis and Presidio Counties

Wilma DeSoto , Managing Local Ombudsman

AAA Of East Texas
Long-Term Care Ombudsman Prog.

3800 Stone Road
Kilgore, TX  75662
Work: 800-442-8845
Area Served: Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Panaola, rains, Rusk, Smith, Upshur, Van Zandt and Wood Counties

Diana A DeLeon , Managing Local Ombudsman

AAA of Coastal Bend
Long-Term Care Ombudsman Prog.

PO Box 9909
Corpus Christi, TX  78469
Work: 800-817-5743
Area Served: Aransas, Bee, Brooks, Duval, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio and San Patricio Counties

Shirley Cromartie , Managing Local Ombudsman

AAA of North Texas
Long-Term Care Ombudsman Prog.

PO Box 5144
Wichita Falls, TX  76302
Work: 800-460-2226
Area Served: Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger and Young Counties

Mary Collins , Staff Ombudsman

AAA of West Central Texas
LTC Ombudsman Program

PO Box 3195 , #234W
Abilene, TX  79602
Work: 800-928-2262
Area Served: Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent, Knox, Mitchell, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, and Throckmorton counties

Karen Cline , Managing Local Ombudsman

AAA of Concho Valley
Long-Term Care Ombudsman Prog.

2801 West Loop 306, Suite A , PO Box 60050
San Angelo, TX  76906
Work: 877-944-9666
Area Served: Coke, Concho, Crockett, Irion, Kimble, Mason, McCulloch, Menard, Reagan, Schleicher, Sterling, Sutton and Tom Green

Carmen Castro , Managing Local Ombudsman

Center on Aging Univ. TX Health Science Ct.
Long-Term Care Ombudsman Prog.

6901 Bertner Avenue
Houston, TX  77030-9931
Area Served: Harris County

Ellen Blair , Managing Local Ombudsman

AAA of the Capital Area

6800 Burleson Road Building 310 , Suite 165
Austin, TX  78744
Work: 512-916-6054
Area Served: Bastrop, Burnet, Blanco, Caldwell, Fayette

Johnny Bellew , Managing Local Ombudsman

AAA of Ark-Tex
Long-Term Care Ombudsman Prog.

4808 Elizabeth Street , PO Box 5307
Texarkana, TX  75505
Work: 800-372-4464
Area Served: Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River and Titus Counties

Citizen Advocacy Groups

Beechnut Manor Family Council

Sam Perlin , Member

4545 Cook Road , #303
Houston, TX  77072-1125

Nursing Home Victims Coalition Inc

Nancy McCabe , President

5010 North Fresco Drive
Austin, TX  78731
Work: 512-453-1770

Texas Advocates for Nursing Home Residents (TANHR)

Barbara Lutz , President

PO Box 68
DeSoto, TX  75123-0068
Work: 972-572-6330
Website: http://www.tanhr.org

Other

Texas Dept. of Family and Protective Services

Beth Engelking , Assistant Commissioner
Adult Protective Services, E-561

PO Box 149030
Austin, TX  78714-9030
Work: 512-438-5518
Website: http://www.dfps.state.tx.us

Texas Dept of Aging and Disability Services

Paul Ridenour , Enforcement Manager
Regulatroy Services

PO Box 149030 , Mail Code E302
Austin, TX  78714-9030
Work: 512-438-4307
Website: http://www.dads.state.tx.us

Texas Department of Regulatory. Aging and Disability

Susan Davis , Interim Assistant Commissioner
Health Facility Compliance Division

PO Box 149030 MC E340
Austin, TX  78714-9030
Work: 512-438-2635

Health and Human Services Commission

Kay Ghahremani , Associate Commissioner for Medicaid/ CHIP

11209 Metric Blvd. Building H , Mail Code H100 PO Box 85200
Austin, TX  78758
Work: 512-491-1339
Website: www.hhsc.state.tx.us

Medicaid Fraud Control Unit of Texas

W. Rick Copeland , Director
Office of Attorney General

PO Box 12307
Austin, TX  78711-2307
Work: 512-463-2011
Website: http://www.oag.state.tx.us

Texas Department of Aging and Disability Service

Elisa Garza , Assistant Commissioner
Access and Intake

701 West 51st Street , PO Box 149030 MC W350
Austin, TX  78714-9030
Work: 512-438-4245
Website: http://www.dads.state.tx.us

Advocacy Inc.

Mary Faithfully , Executive Director

7800 Shoal Creek Blvd , Suite 171-E
Austin, TX  78757
Work: 512-454-4816
Website: http://www.advocacyinc.org

TMF Health Quality Institute

Thomas Manley , President and CEO

5918 West Courtyard Drive , Bridgepoint 1, Suite 300
Austin, TX  78730-5036
Work: 512-329-6610
Fax: 512-327-7159

Greg Abbott

Capital Station , PO Box 12548
Austin, TX  78711-2548
Work: 512-463-2100
Website: http://www.oag.state.tx.us

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