Working with Families: Appendices

The appendices include materials for ombudsmen to use to help family members enrich their communication skills related to problem solving, inform them about their rights and the facility’s responsibilities, and teach them how to self-advocate.

• Appendix 1: Overview of Key Communication Techniques
• Appendix 2: Long-Term Care Ombudsman Program Fact Sheet
• Appendix 3: Frequently Asked Questions about the LTC Ombudsman Program
• Appendix 4: Residents’ Rights
• Appendix 5: Family Rights and Decision Making
• Appendix 6: Teaching Self Advocacy to Families: Tips for Ombudsmen
• Appendix 7:The Problem-Solving Process for Families (chart)
• Appendix 8: Problem-Solving Worksheet for Families
• Appendix 9: Problem-Solving Worksheet for Families- Example
• Appendix 10: Documentation Tips for Family Members
• Appendix 11: Strategies for Addressing Concerns in Long-Term Care Facilities
• Appendix 12: Recommendations for Meeting with Facility Administration and Staff
• Appendix 13: Guidelines for Presenting the Problem
• Appendix 14:PHI Coaching ApproachSM to Communication
• Appendix 15: Resources for Family Members

Click here to access the full paper with appendices in a single PDF.

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