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Mental Health/Mental Illness

NORC Resources

Quick Reference Guide for Long-Term Care Ombudsman Practice: Working With Individuals With Mental Health Conditions (September 2010)
This quick reference guide provides an overview of the topic, foundation points for ombudsman practices, key resources for more in-depth knowledge and to improve ombudsman skills. The focus of this guide is to compile a list of resources that focus on long-term care ombudsman practice related to working with individuals who have mental health conditions.

Advocating for Residents With Mental Health Needs: Engaging and Changing the System (June 2009)
This session summary and resource guide was prepared by Sara Hunt, MSSW, and is based on Dr. Susan Wehry's session at the 2008 Annual State Long-Term Care Ombudsman Training Conference. At the 2008 Training Conference, Dr. Wehry challenged ombudsman assumptions and offered suggestions for improving ombudsman advocacy on behalf of residents with mental health needs. The purpose of this guide is to inform long-term care ombudsman advocacy and provide a list of resources that may be useful in teaching ombudsmen and caregivers and in advocating for individuals and for systems change.

Advocating for Residents With Mental Health Conditions Webinar (September 2009)
In September 2009, the Center hosted a webinar with Dr. Susan Wehry on advocating for residents with mental health conditions.

Ask Dr. Susan Wehry Conference Call (September 2010)
On Thursday, September 16, 2010, the Center hosted a call with Dr. Susan Wehry titled "Ask Dr. Wehry." Dr. Wehry is an expert in the area of mental health and has produced several documents for the long-term care ombudsman program. On this call, Dr. Wehry answered questions from ombudsmen about working with residents with mental health challenges. Check out the video here.


Ombudsman Program Examples

Suicide Training Materials (2018)

Contact the Illinois Ombudsman program here.

New York
Mental Health Ombudsman Training Manual
The following slide presentations come from a training manual that was developed in 2004 for the NY Long-Term Care Ombudsman Program by Dr. Susan Wehry, Associate Professor, University of Vermont College of Medicine. The goals of the training curriculum are to increase ombudsman comfort level in working with residents living in adult homes with mental health needs and to increase ombudsman ability to effectively advocate for these residents.


Additional Resources

Promoting Emotional Health and Preventing Suicide - A Toolkit for Senior Living Communities
This toolkit, produced by the Substance Abuse and Mental Health Services Administration (SAMHSA), equips senior living staff with resources to promote mental health and prevent suicide and encourage active participation among residents. Includes guidelines for integrating suicide prevention into ongoing programs, hands-on tools, and training manuals.


Information to Share with Consumers




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