NORC Library

Effective Training, Oversight, and Communication: Key Practices to Support Volunteer LTCO and Minimize Risk Webinar Materials Available

June 3rd, 2016

Our webinar last year discussed risk management related to volunteer recruitment, screening, and initial certification training and this webinar continues the discussion about how risk management applies to every aspect of managing and supporting volunteer long-term care ombudsmen.

This webinar shares how oversight of volunteer activities (e.g., facility visits, complaint investigation, consultation, reporting), continuing education training opportunities, and performance evaluation can reduce risk and improve program consistency, effectiveness, and advocacy. 

Presenters: Mary Ann Parker, Interim State LTCO for the DC LTCOP; Kellie Miller, Volunteer Services Supervisor, WI LTCOP; and Sarah Hinzman, Volunteer Ombudsman Program & AmeriCorps VISTA Project Coordinator, IA LTCOP.

NORC Slides

For more materials from the webinar, click here.