LTCOP Rule: Supporting Person-Centered Advocacy- Complaint Investigations and Abuse Reporting
March 30th, 2017
The National Ombudsman Resource Center (NORC) hosted the first webinar of a two-part series on the LTCOP Rule. Speakers included, Louise Ryan, Ombudsman Program Specialist, Office of Long-Term Care Ombudsman Programs, AoA/ACL; Carol Scott, Ombudsman Specialist, National Ombudsman Resource Center; and Jan Brown, Ombudsman Specialist PA Department of Aging.
The objectives of this webinar were to:
Understand the complaint process responsibilities as outlined in the LTCOP Rule
Remain focused on the primary role and duties of the Ombudsman program:
to investigate and resolve complaints, whether on an individual or systemic level,
obtain resident consent for ombudsman action,
know when and how to disclose information, and
remember that the goal is to resolve complaints to the resident’s satisfaction.
Stay steadfast to the goal of resolving complaints to the resident’s satisfaction
The next webinar in this series will be on April 25.