Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Library

The Who, What, Where, Why, and How of the Long-Term Care Ombudsman Program

October 12th, 2017

View the slides as a PDF or PowerPoint.

The Long-Term Care Ombudsman program (LTCOP) advocates for residents of nursing homes, board and care homes, and assisted living facilities. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system. LTCOPs address a variety of complaints regarding the quality of life and care of long-term services and supports. LTCOPs also provide information about how to find a facility and what to do to get quality care.

This webinar reviews the program responsibilities required by federal law so the information is applicable in every state. Attendees will gain an understanding about what the LTCOP does, who the LTCOP serves, and how to work with the program. Additionally, the webinar shares information about the National Long-Term Care Ombudsman Resource Center (NORC) and resources available for LTCOPs and the long-term care residents they serve.