Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Training Materials

Abuse, Neglect, Exploitation and Misappropriation of Property

These materials can be used in training by and for Ombudsman program representatives, for members of resident and family councils, and community education.  

Transfer/Discharge

These materials can be used in training by and for Ombudsman program representatives, for members of resident and family councils, and community education.  

Hand in Hand: A Training Series for Nursing Homes (September 2018)
Section 6121 of the Affordable Care Act of 2010 requires CMS to ensure that nurse aides receive regular training on caring for residents with dementia and on preventing abuse. CMS, supported by a team of training developers and subject matters experts, created this training to address the need for nurse aides’ annual in-service training on these important topics. The mission of the Hand in Hand training is to provide nursing homes with a high-quality training program that emphasizes person-centered care in the care of persons with dementia and the prevention of abuse.  Hand in Hand is available as a self-paced training as well as an instructor-led course. The self-paced training may take approximately 24 hours to complete. Download materials for instructor-led training and view the self-paced online training.

Hand in Hand: A Training Series for Nursing Homes - Tips for Ombudsman Program Training and Advocacy (October 2018)
Long-Term Care Ombudsman programs can benefit from Hand in Hand, a resource on caring for individuals with dementia and preventing abuse. This tip sheet provides information about this resource and ideas for Ombudsman program use. 

Webinars for LTC Ombudsman In-service Training
Long-Term Care Ombudsman Programs have access to a range of recorded webinars for staff and volunteers. The webinar content is focused on enhancing ombudsman skills and knowledge.  A broad range of topics is covered related to long-term care issues, consumer rights, ombudsman skills building, and more.  Refer to the following list for a sample of webinars that can be downloaded for free.  All range from 60-90 minutes in length and include supplemental materials, such as powerpoints.

The Prevention and Detection of Sexual Assault of Nursing Home Residents
Developed by the Nursing Home Ombudsman Agency of the Bluegrass and the Bluegrass Rape Crises Center. This manual and training resource is intended for use by ombudsmen in collaboration with local rape crises programs.

Nursing Homes: Getting Good Care ThereTraining Manual and PowerPoint (You Can Make a Difference)

Restraint-Free Care in CaliforniaTraining Guide and PowerPoint Presentations (Facts and Strategies: Restraint Free Care is the Standard and Promoting Quality: Opportunities for Advocates to Make a Difference (developed by Consumer Voice)