Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Ombudsman Support

NORC applauds the daily efforts of all long-term care ombudsmen to promote residents' rights and quality of care. It is our hope that these documents and best practices will challenge ombudsmen to try new strategies in addressing on-going issues. In each category you will find center documents related to key ombudsmen topics, best practices used by ombudsmen around the country and additional relevant resources.

Additional Resources

Training Videos Used by Ombudsmen (Updated May 2011)
This list is a starting point for compiling effective training tools. Thanks to all of the local and state ombudsmen and volunteer coordinators who contributed information for the compilation of this list. Please contact the Ombudsman Resource Center at (202) 332-2275 if your favorite videos are not on this list.