The ombudsman program promotes systems change to address the quality of life for residents of long-term care facilities. The resource documents contained here are organized by topic.
Role and Responsibilities of Long-Term Care Ombudsmen Regarding Systems Advocacy (Quick Reference Guide) (March 2013)
The Older Americans Act (OAA) outlines the responsibilities of the State and their Long-Term Care Ombudsman Programs (LTCOPs), clearly stating that the primary role of Long-Term Care Ombudsmen is to serve as resident advocates. Ombudsmen are charged with serving as the resident advocate in response to individual complaints as well as advocating for the concerns of residents and need for change on a systems level. This quick reference guide will briefly define systems advocacy, review the federal mandate and support for systems advocacy work by Ombudsmen, define several systems advocacy strategies, share examples of Ombudsmen involved in systems advocacy and provide resources for additional information.
Consumer Voice Advocacy Toolkit