Best Practices: Ombudsman Initiatives Addressing Neglect and Abuse (January 2001)
This paper provides an analysis of 13 long-term care ombudsman programs and their approaches to combating neglect and abuse in long-term care facilities. See also appendices in Excel format: Overview appendix; Training Group appendix.
California's Elder Abuse Investigators: Ombudsman Shackled by Conflicting Laws & Duties(November 2009)
A report prepared for the California Senate Rules Committee at the request of the Subcommittee on Aging and Long-Term Care
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