Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORS Training

A four-part training module has been developed on the National Ombudsman Reporting System (NORS) to instruct ombudsmen on how to record the work they do on behalf of residents, including visits to facilities, complaints, consultations, and more. Each state reports their data to the Administration on Aging, to be summarized into NORS.

Part I NORS Training Materials

Part II NORS Training Materials

Part III NORS Training Materials

Part IV NORS Training Materials


NORS Train the Trainer Session - 2011 Consumer Voice Conference
This video contains teaching tips and suggestions from NORC, AOA, and State and Local Ombudsmen who have many years experience with NORS Training.

Session Powerpoint: