Best Practices: Confidentiality (December 2000)
This paper discusses Long Term Care Ombudsman Program (LTCOP) best practices related to confidentiality. Examples of LTCOP policies and procedures from various states are included to illustrate how programs operationalize these concepts. (The appendices are not included in the document and can be accessed here. Click here for an updated Appendix I: Minnesota Client Consent and Authorization Form)
Supporting Well Informed Consumers: The Role of the Long-Term Care Ombudsman (May 2005)
This paper grew out of a session with the same title at the 2004 Annual State Ombudsman Conference, where panelists Becky Kurtz, Sharon Zoesch, and Linda Sadden shared their practices and stimulated dialogue on the responsible sharing of LTCOP data with consumers. The paper explores federal requirements and national recommendations; uses for LTCOP data; program practices in sharing data; essential elements for responsible sharing; and key points on the hallmarks of programs that are sharing data and the need for continued dialogue on this issue.
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