2015 NORS Data
2015 NORS Tables
2015 Complaint Tables
Administration on Aging (AoA) LTC Ombudsman National and State Data (January 2016)
Find data and reports on long-term care ombudsman programs. All programs efforts are summarized in the National Ombudsman Reporting System (NORS) to include the number of facilities visited, the types of complaints handled, and the kinds of complaints filed with ombudsmen. Data has been collected since 1996 and gives a good picture of the extent of ombudsman activities nationally and in every state.
Administration on Aging: Aging Integrated Database (AGID) (January 2016)
The AGing Integrated Database (AGID) is an on-line query system based on ACL-related data files and surveys, and includes population characteristics from the Census Bureau for comparison purposes. The four options or paths through AGID provide different levels of focus and aggregation of the data – from individual data elements within Data-at-a-Glance to full database access within Data Files.
Resource Brief: Ombudsman Program Data Management Systems (July 2004)
This brief describes software systems used by ombudsman programs to collect, analyze and report data about cases and complaints handled by ombudsman. It includes information on resources for maintenance, upgrade, and expansion of those systems.
Ombudsman Program Outcome Measures (January 2004)
The Ombudsman Outcomes Project was designed to identify additional outcome measures that could be used to describe the impact of the ombudsman program's work on the lives of long-term care residents and the long-term care system as a whole. This report describes the results of that effort. The data and other state information on which this report is based was collected over three years, ending with a final conference call with ombudsman staff from the four grantee states, held in January 2004. The final report incorporates feedback subsequently provided by the ombudsmen who participated in the project. This report was produced by the National Association of State Units on Aging and was conducted under the National Long Term Care Ombudsman Resource Center.
Computer Survey (June 2000)
NORC conducted a study identifying software being used in different states for complaint and other program data. See also the spreadsheet of survey results.
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