Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Program Effectiveness

A Self-Evaluation and Continuous Quality Improvement Tool for State and Local Ombudsman Programs

Developed by Robyn Grant, MSW, for both state and local ombudsmen programs

The tool provides State and Local Long-Term Care Ombudsmen with an instrument for conducting a self-assessment of their program to identify the program’s strengths and areas in need of improvement. Information and recommendations from several State and Local LTCO, NORC staff and consultants, AoA staff and resources such as the 1995 Institute of Medicine report were used to determine 13 components deemed fundamental to having a strong, effective ombudsman program. The elements within each component (indicators) used to assess the program are considered to be exemplary practices that programs should strive to achieve.

Completing the Self-Evaluation Tool can help Ombudsmen:

  • Develop an action plan tailored to address the particular needs of his/her program
  • Set goals/priorities for his/her program
  • Establish benchmarks for his/her program
  • Meet the requirements of the Older Americans Act
  • Identify ombudsman program best practices
  • Identify training needs
  • Gain a greater understanding of the ombudsman program if the Ombudsman is new
  • Prepare for a program audit or evaluation

Mini-Tool: Self-Evaluation and Continuous Quality Improvement Tool

The Mini-Tool is a condensed version of the original instrument that allows for a quick, initial assessment of a statewide program to identify areas for improvement and areas of strength. Once those program areas are identified, the user can move on to the comprehensive evaluation tool for an in-depth assessment of each component.

Links to the comprehensive tools, mini-tools and other resources are below.

Resources


Ombudsman Program Outcome Measures 
The Ombudsman Outcomes Project was designed to identify additional outcome measures that could be used to describe the impact of the ombudsman program's work on the lives of long-term care residents and the long-term care system as a whole. This report describes the results of that effort. The data and other state information on which this report is based was collected over three years, ending with a final conference call with ombudsman staff from the four grantee states, held in January 2004. The final report incorporates feedback subsequently provided by the ombudsmen who participated in the project. This report was produced by the National Association of State Units on Aging and was conducted under the National Long Term Care Ombudsman Resource Center.

Program Effectiveness: Self-Evaluation Tools for Long-Term Care Ombudsman Programs webinar

This webinar provides an overview of the self-evaluation tool, demonstrates how to use the tool, features presentations from Ombudsmen (SLTCO and LLTCO) that have used the tool and introduces the mini-tool.

Resources for State Ombudsmen:

Resources for Local Ombudsmen:

 

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