Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Ombudsman Best Practices

The SLTCOP created a “New Senior Center Director” pamphlet with advice on how to establish good working relationships with seniors, boards, community stakeholders and grantor agencies.  (2011)

Illinois recently retooled its two-day Level One certification training. The next step is to make Level One an on-line training.  (2011)

For the past three years the SLTCO has facilitated an Ombudsmanager Update Training as a mechanism to provide technical assistance to the local ombudsmen who enter data.  (2011)

New York
The NYS Office for the Aging and the Office of the State Long Term Care Ombudsman partnered with the State Commission for the Blind and Visually Handicapped (CBVH) to develop materials, including a 15-minute video and interactive toolkit for local ombudsmen to use with facility staff who work with residents who have visual impairments.  (2011)


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