Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Documents Related to Training

Making the Most of Your Ombudsman Training Program (October 2013)
This session from the 37th annual Consumer Voice conference discusses the when, why and how’s of training techniques to prepare long-term care ombudsmen to be successful advocates. Session teaches how to select appropriate methodologies for your training goals including webinars, online modules, self-study and in-person. This session was for individuals who conduct training for ombudsmen.

Session material:

Alia Murphy, Consumer Voice, National Ombudsman Resource Center, Powerpoint Presentation

Best Practices: Training Programs for Ombudsmen (October 2000)
A resource for states in reassessing or revising their training programs for new ombudsmen.

Long-Term Care Ombudsman Certification Survey (March 2010)
Coordinated by NORC and NASOP, this survey looks at certification and initial training requirements for long-term care ombudsmen. Forty-two states participated in the survey.

Training Videos Used by Ombudsmen (Updated May 2011)
This list is a starting point for compiling effective training tools. Thanks to all of the local and state ombudsmen and volunteer coordinators who contributed information for the compilation of this list. Please contact the Ombudsman Resource Center at (202) 332-2275 if your favorite videos are not on this list.

Volunteers in the LTCO Programs: Training, Certification, and Liability Coverage (December 1999)
A study of varied state ombudsman programs, their use of volunteers and training provided.

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