Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

2012 Trainings & Conference Calls/Webinars

Dialogue with State Long-Term Care Ombudsmen on the Ombudsman Program and Home and Community Based Services (HCBS)
This dialogue between State Long-Term Care Ombudsmen (SLTCO) discussed the following topic areas concerning HCBS:

  • What a program needs to have in place in order to be able to advocate for consumers receiving services in their homes;
  • Funding for Ombudsman work in HCBS;
  • How to first learn about/contact HCBS consumers;
  • Scope and services that Ombudsman cover for consumers receiving HCBS;
  • Training Ombudsman staff/volunteers for work in HCBS; and
  • Challenges in working in HCBS

Recording and Additional Resources

Quality Assurance and Performance Improvement (QAPI) Dialogue between State Ombudsmen and CMS
During this dialogue, Alice Bonner provided an update on the timeline for implementing QAPI, an overview of what they learned from the pilot projects in 17 nursing homes, CMS’s expectations for facilities, and the role of QIOs.

LTCOP Innovative Practices: Incorporating Person-Centered Care in Ombudsman Training, Complaint Investigation and Advocacy

This webinar is designed to help ombudsmen think about applying person centered care principles to the role of the ombudsman in advocacy and program management. The presentations delve into the gray areas around avoiding the perception of being more of a provider advocate than a consumer advocate, resource allocation, and teaching ombudsmen how to apply the principles to their ongoing work. Participants had the opportunity to share their program's best practices and learned about resources from the National Long-Term Care Ombudsman Resource Center and the National Consumer Voice for Quality Long-Term Care regarding person-centered care/culture change and the role of the ombudsman.

Ombudsman Advocacy and Culture Change: Achieving Resident-Directed Care in Daily Advocacy
As advocates for residents living in long-term care facilities, ombudsmen have long promoted individualized, resident-directed care. They incorporate culture change in their regular activities, advocating for residents, working with families, facility staff and administration and others through Culture Change Coalitions and state and national quality initiatives. This webinar demonstrates how long-term care ombudsmen can promote culture change practices at both the individual and systemic level during daily advocacy and complaint resolution. During this interactive webinar we will review tips for ombudsman advocacy, discuss the role of the ombudsman in culture change and review two case studies.

Program Effectiveness: Self-Evaluation Tools for Long-Term Care Ombudsman Programs
The Self-Evaluation and Continuous Quality Improvement Tool provides State and Local Long-Term Care Ombudsmen with an instrument for conducting a self-assessment of their program to identify the program’s strengths and areas in need of improvement. Information and recommendations from several State and Local LTCO, NORC staff and consultants, AoA staff and resources such as the 1995 Institute of Medicine report were used to determine 13 components deemed fundamental to having a strong, effective ombudsman program. The elements within each component (indicators) used to assess the program are considered to be exemplary practices that programs should strive to achieve.This webinar provides an overview of the self-evaluation tool, demonstrates how to use the tool, features presentations from Ombudsmen (SLTCO and LLTCO) that have used the tool and introduces the mini-tool.

2012 State LTC Ombudsman Training Conference

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