California State Ombudsman Program Certification Manual

Introduction

• Cover Page (PDF)
• Curriculum Overview and Table of Contents (PDF)

Chapter 1: History and Role of the Long-Term Care Ombudsman Program

• Chapter 1 (PDF)
• Chapter 1 Teaching Notes (PDF)
• Chapter 1 Test (PDF)
• Chapter 1 Test Answers (PDF)

 Chapter 2: The Aging Process

• Chapter 2 (PDF)
• Chapter 2 Teaching Notes (PDF)
• Chapter 2 Test (PDF)
• Chapter 2 Test Answers (PDF)

Chapter 3: California's Long-Term Care Setting

• Chapter 3 (PDF)
• Chapter 3 Test (PDF)
• Chapter 3 Test Answers (PDF)

Chapter 4: Paying for Long-Term Care

• Chapter 4 (PDF)
• Chapter 4 Teaching Notes (PDF)

Chapter 5: Residents' Rights

• Chapter 5 (PDF)
• Chapter 5 Teaching Notes (PDF)
• Chapter 5 Test (PDF)
• Chapter 5 Test Answers (PDF)

Chapter 6: The Problem-Solving Process: Investigation

• Chapter 6 (PDF)
• Chapter 6 Teaching Notes (PDF)

Chapter 7: The Problem-Solving Process: Resolution

• Chapter 7 (PDF)
• Chapter 7 Teaching Notes (PDF)

Chapter 8: Responding to Elder and Dependent Adult Abuse and Neglect in Long-Term Care Facilities

• Chapter 8 (PDF)
• Chapter 8 Teaching Notes (PDF)

Appendix

• History and Responsibilities under the Older Americans Act and California Law (PPT)
• Code of Ethics for Ombudsman Representatives (PPT)
• Individualized Care Supported By Law (PPT)
• Intersection of Rights and Individualized Care (PPT)
• Long Term Care Ombudsman Role Perception Profile (PDF)
• Long Term Care Ombudsman Role Perception Results (PDF)
• Sample Agenda for Certification Training for CA Ombudsman Representatives (PDF)
• Unique Characteristics of the Long-Term Care Ombudsman Program (PPT)
• The Problem-Solving Process Test (PDF)
• The Problem-Solving Process Test Answers (PDF)