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COVID-19 Recovery and Reentry: TA Open Dialogue Webinars

April 27, 2021 - May 25, 2021        

Each webinar will be held from 2:00 - 3:15 pm ET. When you register for the first webinar, you are registered for the entire series.

Tuesday, April 27
Tuesday, May 11
Tuesday, May 25


About the Series

Do you have questions as your program “gets back to normal” or are you interested in hearing about successful Ombudsman program practices during the pandemic? If so, this three-part webinar series will provide a brief overview of the COVID-19 Recovery and Reentry Resources, share successful program practices, and provide time for questions. Presenters will discuss examples of volunteer recruitment, communication with residents and families, and complaint investigation and resolution. Attendees are encouraged to share their experiences and ask questions regarding the topic.

If you have questions you would like addressed during the webinar, please send them to ombudcenter@theconsumervoice.org at least one week before each webinar.

NORC will send reminders for each webinar that include “homework.” The homework will ask attendees to review specific COVID-19 Recovery and Reentry Resources and/or read other relevant resources before each webinar.


(1): Successful Volunteer Recruitment, Training, and Retention During COVID-19
Tuesday, April 27, 2021 at 2:00 to 3:15 pm ET

This webinar will share successful volunteer recruitment, training, and retention examples from two programs.

Speakers: Mary Book, Volunteer Coordinator for the Ohio Area Agency on Aging, District 7; Beverley Laubert, Ohio State Long-Term Care Ombudsman; and Natascha Adams, Volunteer Recruitment Specialist for the Oregon Office of the Long-Term Care Ombudsman

(2): Successful Communication During COVID-19
Tuesday, May 11, 2021 at 2:00 to 3:15 pm ET

This webinar will share examples of successful communication between residents, their family members, and the Ombudsman program.

(3): Successful Complaint Investigation and Resolution During COVID-19
Tuesday, May 25, 2021 at 2:00 to 3:15 pm ET

This webinar will explore how Ombudsman programs have successfully advocated with and for residents, despite in-person visitation restrictions and other barriers.

Register for the webinar series »