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Webinar on Resuming In-Person Visits During COVID-19: Tips for Identifying Trauma, Potential Abuse, and Supporting Residents

June 18, 2021        

Join NORC for the webinar, Resuming In-Person Visits During COVID-19: Tips for Identifying Trauma, Potential Abuse, and Supporting Residents on Friday, June 18, 3:00-4:30 ET

In recognition of World Elder Abuse Awareness Day (WEAAD) join us to learn how to identify and respond to signs of trauma and potential abuse or neglect and support residents as Ombudsman programs resume in-person visits during the COVID-19 pandemic.

Dr. Laura Mosqueda, a national and international expert on elder abuse and neglect, will provide tips for Ombudsman programs conducting in-person visits, such as signs of trauma in response to isolation and loss during the pandemic and potential signs of abuse and neglect. She will also share recommendations for supporting residents and available resources. As an accomplished physician and researcher, Dr. Mosqueda has testified in front of Congress and has been invited to the White House several times to discuss elder justice initiatives. She has taken the lead on landmark studies to identify forensic markers of abuse and neglect and serves as a volunteer representative for the California Long-Term Care Ombudsman program.

Attendees will also hear from two Ombudsman program representatives as they share their experience resuming in-person visits and highlight what they observed upon reentry, how they supported residents, tips for visits, lessons learned, and successful practices.


  • Dr. Laura Mosqueda
    Dean, Keck School of Medicine of University of Southern California (USC)
    Professor of Family Medicine, Keck School of Medicine of USC operates the National Center on Elder Abuse (NCEA)
  • Karen Jones
    Chair, National Association of Local Long-Term Care Ombudsmen (NALLTCO)
    Executive Director/Program Manager Long Term Care Ombudsman Services of San Luis Obispo County, California Long-Term Care Ombudsman Program
  • Jane Brink
    Regional Ombudsman, Minnesota Long-Term Care Ombudsman Program

Register for the webinar »