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Webinar Series - COVID-19 and Ombudsman Programs: Understanding How Trauma Impacts You, Residents, and Your Advocacy

April 29, 2020 - July 29, 2020        

Each webinar will start at 3:00 pm ET. When you register for the first webinar, you are registered for the entire series.

Wednesday, April 29
Wednesday, May 20
Wednesday, June 17
Wednesday, July 29

About the Series

In partnership with the Colorado Long-Term Care Ombudsman program, Consumer Voice and NORC are offering a four-part webinar series regarding the impact of trauma due to the COVID-19 pandemic on long-term care residents and Ombudsman programs.

The webinar series will highlight important themes related to trauma-informed care, person-centered care, compassion fatigue, and vicarious trauma. The series will include case studies, self-reflection activities and exercises, and materials for attendees.

The presenter, Dr. Sheri Gibson, received her Ph.D. in Clinical Psychology with an emphasis in Geropsychology from the University of Colorado, Colorado Springs (UCCS). She is an instructor and clinical supervisor for the Psychology Department at UCCS and a faculty affiliate with the UCCS Gerontology Center.  Dr. Gibson serves on the editorial board for the Journal of Elder Abuse & Neglect, is a member of the Research Committee for the National Adult Protective Services Association (NAPSA), and a member of the Pikes Peak Elder Abuse Coalition. She has been recognized for her trainings on person-centered and trauma informed care approaches with older adults among professional programs such as Adult Protective Services, Area Agencies on Aging, long term care facilities, and community outreach Veteran services.

April Webinar

The first webinar on Wednesday, April 29, 3 – 4:15 ET, will address person-centered, trauma-informed care and attendees will learn:

  • What “person-centered care” and “trauma-informed” care means. 
  • Why person-centered care and trauma-informed care is critical in a crisis. 
  • The impact that re-traumatizing events can have on a trauma survivor, including residents, facility staff, and Ombudsman program representatives. 
  • How to recognize and respond to the effects of all types of trauma. 
  • The bio-psycho-social components of trauma-informed care to support survivors in rebuilding a sense of control and empowerment.

May Webinar

The second webinar on Wednesday, May 20, 3 – 4:15 ET, will focus on compassion fatigue and vicarious trauma, attendees will:

  • Understand the differences between sympathy, empathy, and compassion.
  • Understand the unique symptoms associated with and contributing factors leading to burnout, compassion fatigue, and vicarious trauma.
  • Recognize symptoms of compassion fatigue at the individual and organizational level and be able to identify negative outcomes if left untreated.
  • Increase competency in implementing resilience strategies – at the individual level as well as the organizational level – to enhance self-awareness and prevent onset or worsening of symptoms.

June Webinar

The third webinar on Wednesday, June 17, 3 - 4:30 ET is Anxiety Related to COVID-19: Tools to Cope and Help Others.

This webinar will address anxiety related to COVID-19, coping mechanisms, and tools for you and to help others. Dr. Gibson will discuss coping strategies in response to COVID-19 related anxiety to assist Ombudsman programs and residents you serve. She will also highlight two tools, a COVID-19 anxiety scale and a coping tool that provides simple, practical steps to recognize and address anxiety.

July Webinar

The final webinar on Wednesday, July 29, 3 - 4:30 ET titled, Understanding and Coping with Grief During COVID-19, will discuss grief and provide a brief recap of the entire series.

Contact ombudcenter@theconsumervoice.org with comments or questions about this series. 

Register for the webinar series »