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ABOUT
Meet the Team
About NORC
About the Ombudsman Program
Contact Us
TRAINING
Initial Certification Training Curriculum
National Ombudsman Reporting System (NORS)
Webinars
Office Hours
On-Demand Training Center
RESOURCES
Ombudsman Program Examples
Program Management
Laws & Regulations
VOLUNTEER SUPPORT
Becoming a Volunteer
Volunteer Management
TECHNICAL ASSISTANCE
New Ombudsman
FIND AN OMBUDSMAN
STATE OMBUDSMAN LOGIN
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Resources
Let Me Return Home Toolkit – Operations Manual (MN)
Let Me Return Home Toolkit – Operations Manual (MN)
Listing Category
State Ombudsman
Topic
Discharges and Transfers
Sexual Abuse in Nursing Homes: What You Need to Know
Sexual Abuse in Nursing Homes: What You Need to Know
Topic
Abuse, Neglect, and Exploitation
Making Guardianship Work for Vulnerable Elders
Making Guardianship Work for Vulnerable Elders
Listing Category
State Ombudsman
Topic
Guardianship
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit Trainer Guide with Answers (TX)
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit Trainer Guide with Answers (TX)
Listing Category
Learning & Resources
Topic
Training Materials
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit Trainee Guide (TX)
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit Trainee Guide (TX)
Listing Category
Learning & Resources
Topic
Training Materials
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit Trainer Guide (TX)
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit Trainer Guide (TX)
Listing Category
Learning & Resources
Topic
Training Materials
Appropriate or Not? Answer Sheet (MA)
Appropriate or Not? Answer Sheet (MA)
Listing Category
Learning & Resources
Topic
Training Materials
Appropriate or Not? (MA)
Appropriate or Not? (MA)
Listing Category
Learning & Resources
Topic
Training Materials
Person-Centered Care Video Series and Teaching Guide (TX)
Person-Centered Care Video Series and Teaching Guide (TX)
Listing Category
Learning & Resources
Topic
Training Materials
ACL – Long-Term Care Ombudsman Program Minimum Training Standards
ACL – Long-Term Care Ombudsman Program Minimum Training Standards
Listing Category
Learning & Resources
Topic
Training Materials
FAQs for Accessing & Using the On-Demand Training Center
FAQs for Accessing & Using the On-Demand Training Center
Listing Category
Learning & Resources
Topic
Training Materials
TA Brief: Long-Term Care Ombudsman Services to Tribal Elders
TA Brief: Long-Term Care Ombudsman Services to Tribal Elders
Listing Category
Learning & Resources
Topic
Tribal Elders and Ombudsman Services
Guidance for the Long-Term Care Ombudsman Program Response When a Resident Talks About Self-Harm
Guidance for the Long-Term Care Ombudsman Program Response When a Resident Talks About Self-Harm
Topic
Mental and Behavioral Health
Balancing Privacy & Protection: Surveillance Cameras in Nursing Home Residents’ Rooms
Balancing Privacy & Protection: Surveillance Cameras in Nursing Home Residents’ Rooms
Topic
Electronic Monitoring Devices
Put a STOP to Poor Care Pocket Guide
Put a STOP to Poor Care Pocket Guide
Topic
Advocacy/Systems Advocacy
Personal Safety Considerations During Visits
Personal Safety Considerations During Visits
Topic
Program Management
Working with Families: Navigating Challenging Situations with Family Members
Working with Families: Navigating Challenging Situations with Family Members
Topic
Communication
Working with Families: Key Communication Techniques
Working with Families: Key Communication Techniques
Listing Category
General
Topic
Communication
Lo Que Debe Saber
Lo Que Debe Saber
Listing Category
State Ombudsman
Topic
Brochures Posters and Newsletters for Program Promotion
NORS FAQs
NORS FAQs
Listing Category
State Ombudsman
Topic
National Ombudsman Reporting System (NORS)
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