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ABOUT
Meet the Team
About NORC
About the Ombudsman Program
Contact Us
TRAINING
Initial Certification Training Curriculum
National Ombudsman Reporting System (NORS)
Webinars
Office Hours
On-Demand Training Center
RESOURCES
Ombudsman Program Examples
Program Management
Laws & Regulations
VOLUNTEER SUPPORT
Becoming a Volunteer
Volunteer Management
TECHNICAL ASSISTANCE
New Ombudsman
FIND AN OMBUDSMAN
STATE OMBUDSMAN LOGIN
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Resources
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Documenting Information & Assistance (I&A) Provided During Visit
Documenting Information & Assistance (I&A) Provided During Visit
Listing Category
State Ombudsman
Topic
Training Materials
Your Volunteer Offer: What to Say to Inspire Action Powerpoint
Your Volunteer Offer: What to Say to Inspire Action Powerpoint
Listing Category
State Ombudsman
Topic
Volunteer Management
The Importance of Volunteer Demographics for Recruitment and Retention Strategies PowerPoint
The Importance of Volunteer Demographics for Recruitment and Retention Strategies PowerPoint
Listing Category
State Ombudsman
Topic
Volunteer Management
Your Volunteer Offer Workbook
Your Volunteer Offer Workbook
Listing Category
State Ombudsman
Topic
Volunteer Management
Residents’ Right to Vote and Ombudsman Program Advocacy
Residents’ Right to Vote and Ombudsman Program Advocacy
Listing Category
State Ombudsman
Topic
Voting
Long-Term Care Resident’s Voter Guide
Long-Term Care Resident’s Voter Guide
Listing Category
State Ombudsman
Topic
Voting
Working with Families: Powerpoint
Working with Families: Powerpoint
Listing Category
State Ombudsman
Topic
Communication
Working with Families: Ombudsman Program Communication with Family Members
Working with Families: Ombudsman Program Communication with Family Members
Listing Category
State Ombudsman
Topic
Communication
Working with Families: Overview
Working with Families: Overview
Listing Category
State Ombudsman
Topic
Communication
Communication Tools Slides
Communication Tools Slides
Topic
Communication
Tips for Communicating While Wearing a Mask
Tips for Communicating While Wearing a Mask
Listing Category
State Ombudsman
Topic
Infection Prevention Flu Viruses and Other Health Issues
Taking Care of You
Taking Care of You
Topic
Communication, Mental and Behavioral Health
Tips for Facility Visits During an Infectious Disease Outbreak
Tips for Facility Visits During an Infectious Disease Outbreak
Listing Category
State Ombudsman
Topic
Infection Prevention Flu Viruses and Other Health Issues
Residents’ Right to Vote and Ombudsman Program Advocacy
Residents’ Right to Vote and Ombudsman Program Advocacy
Listing Category
State Ombudsman
Topic
Voting
Residents’ Rights: Your Life, Your Care, Your Choices Prezi Script
Residents’ Rights: Your Life, Your Care, Your Choices Prezi Script
Listing Category
State Ombudsman
Topic
Residents’ Rights
LTCOP Reference Guide: Working with Individuals with Mental Health Conditions
LTCOP Reference Guide: Working with Individuals with Mental Health Conditions
Listing Category
State Ombudsman
Topic
Mental and Behavioral Health
Emergency Management Dictionary
Emergency Management Dictionary
Listing Category
State Ombudsman
Topic
Emergency Preparedness
Being Prepared! Things Ombudsmen Should Do Before, During and After an Emergency
Being Prepared! Things Ombudsmen Should Do Before, During and After an Emergency
Listing Category
State Ombudsman
Topic
Emergency Preparedness
Emergency Preparedness and Response: Model Policies and Procedures for SLTCOPs (ACL)
Emergency Preparedness and Response: Model Policies and Procedures for SLTCOPs (ACL)
Listing Category
State Ombudsman
Topic
Emergency Preparedness
Fact sheet: Nursing Home Discharges You’ve Been Told to Leave…Now What?
Fact sheet: Nursing Home Discharges You’ve Been Told to Leave…Now What?
Listing Category
State Ombudsman
Topic
Discharges and Transfers
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