Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Volunteer Management

Volunteers are the backbone of the long-term care ombudsman program in many states. With the help of volunteer ombudsmen, the long-term care ombudsman program can have a regular presence in facilities and stay in touch with residents. Included are materials for ombudsman programs on recruitment, training and retention of volunteers; materials from conference call trainings hosted by the NORC and examples of volunteer recognition events from around the country to inspire your programs.

​Join our LTCO Volunteer Management Network Listserv!

NORC has created a free, private listserv for Ombudsmen that manage volunteers. The purpose of this listserv is to promote discussion among your peers and share challenges and successes regarding Ombudsman volunteer management. NORC staff will respond to questions and highlight resources, as appropriate. The group is only open to staff Ombudsmen that manage volunteer Ombudsmen, it is not open to volunteer Ombudsmen, family members, residents or facility staff. We encourage you to join the listserv and connect with your peers across the country.

To join, contact Carol Scott, Ombudsman Specialist, National Long-Term Care Ombudsman Resource Center

LTCO Volunteer Management Network: October 2012 Questionnaire Results

To determine LTCO volunteer management needs and evaluate the success of current NORC activities and materials, State and Local LTCO were asked to respond to a questionnaire. NORC will use the input received to create resources and training opportunities regarding volunteer management. This brief provides an overview of the questionnaire results.