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ABOUT
Meet the Team
About NORC
About the Ombudsman Program
Contact Us
TRAINING
Initial Certification Training Curriculum
National Ombudsman Reporting System (NORS)
Webinars
Office Hours
On-Demand Training Center
RESOURCES
Ombudsman Program Examples
Program Management
Laws & Regulations
VOLUNTEER SUPPORT
Becoming a Volunteer
Volunteer Management
TECHNICAL ASSISTANCE
New Ombudsman
FIND AN OMBUDSMAN
STATE OMBUDSMAN LOGIN
Latest News
The latest news, reports, and more from National Long-Term Ombudsman Resource Center
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News
Amity Overall-Laib, NORC Director, Mairead Painter, Connecticut State Ombudsman, and Crista Barnett, California Program Representative, are Quoted in an Article About the Long-Term Care Ombudsman Program
A long-term care Ombudsman is an advocate that helps protect the rights, dignity, safety, and…
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Resource
Updated
Infographic for Long-Term Care Ombudsman Program Promotion with 2025 NORS Data
This Ombudsman program infographic provides a brief overview of the work Ombudsman programs do and the…
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Office Hour
NORS! New FAQs and Technical Assistance
the August Office Hour covered New National Ombudsman Reporting System (NORS) FAQs and Technical Assistance. Attendees…
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New
Resource
New NORC Notables and Technical Assistance (TA) Tips on Social Media
To make sure you don’t miss important information, review our monthly recap, NORC Notables, with links…
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Office Hour
Launching the New NORC Website and Continuing Education Courses
The July Office Hour discussed the Launch of the New NORC Website and Continuing Education…
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New
Resource
New Continuing Education Courses Now Available in the On-Demand Training Center
These self-paced courses are designed to help Ombudsman program representatives strengthen their advocacy skills and…
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New
Resource
New National Ombudsman Resource Center Website
The new NORC website offers a modern design, improved navigation, and easier access to the…
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News
Kansas Ombudsman Program Interviewed on Dementia Care
This article highlights the growing concern of violence involving residents with dementia in nursing homes…
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News
Rhode Island State Ombudsman, Lori Light, Is Interviewed on Involuntary Discharges
Lori Light, the State Ombudsman in Rhode Island, was interviewed about involuntary discharges and the…
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News
Texas State Ombudsman, Patty Ducayet, Interviewed on Assisted Living Residents Being Relocated After Facilities Stop Accepting Medicaid Residents
Read the full article.
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Office Hour
Regulations, Rights, and Reality: Addressing Psychotropic Misuse in Long-Term Care Facilities
The June Office Hour covered Regulations, Rights, and Reality: Addressing Psychotropic Misuse in Long-Term Care…
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News
Connecticut State Ombudsman, Mairead Painter, Interviewed on a Podcast on the Role of APS, & the Ombudsman Program, and Addressing Abuse, Neglect, and Exploitation
The episode focuses on the role of Adult Protective Services, long-term care ombudsman programs, and…
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News
Alexa Schoeman, Deputy State Ombudsman in Texas, Interviewed on How the Lack of Staffing Affects Residents’ Quality of Life
The Hunterbrook investigation, “Ensign: The Nursing Home Empire Built on Fatal Neglect,” alleges that The Ensign Group…
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News
Maryland General Assembly, State Long-Term Care Ombudsman Program Strengthen Protections for Long-Term Care Residents with Landmark Legislation
In Maryland, Governor Wes Moore has signed two critical bills passed by the Maryland General…
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Office Hour
Working with Families: Communication Skills for Building Trust
The May Office Hour covered Working with Families: Communication Skills for Building Trust. We discussed…
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Webinar
Working with Families: Tips for Effective Communication and Navigating Challenging Situations
PowerPoint
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News
Michigan State Ombudsman, Salli Pung, Interviewed on Nursing Home Staffing
Read the full article.
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News
Michigan State Ombudsman, Salli Pung, Testifies to the Senate Oversight Committee on Conditions in Michigan Nursing Homes
Michigan State Ombudsman, Salli Pung, testified to the Senate Oversight Committee on conditions in Michigan…
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New
Resource
New Working with Families: Tips for Effective Communication and Navigating Challenging Situations
To make sure you don’t miss important information, review our monthly recap, NORC Notables, with links…
Read More
Resource
Updated
Updated Tip Sheet: Personal Safety Considerations During Visits
This tip sheet emphasizes that representatives should prioritize personal safety and risk awareness when visiting facilities by…
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Office Hour
Setting Boundaries and Preventing Burnout
The April Office Hour discussed Setting Boundaries and Preventing Burnout. We discussed common stressors, provided strategies…
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