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Rhode Island State Ombudsman, Lori Light, Is Interviewed on Involuntary Discharges

Lori Light, the State Ombudsman in Rhode Island, was interviewed about involuntary discharges and the…
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NewResource

New NORC Notables and Technical Assistance (TA) Tips on Social Media

To make sure you don’t miss important information, review our monthly recap, NORC Notables, with links…
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News

Texas State Ombudsman, Patty Ducayet, Interviewed on Assisted Living Residents Being Relocated After Facilities Stop Accepting Medicaid Residents

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Office Hour

Regulations, Rights, and Reality: Addressing Psychotropic Misuse in Long-Term Care Facilities

The June Office Hour covered Regulations, Rights, and Reality: Addressing Psychotropic Misuse in Long-Term Care…
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News

Connecticut State Ombudsman, Mairead Painter, Interviewed on a Podcast on the Role of APS, & the Ombudsman Program, and Addressing Abuse, Neglect, and Exploitation

The episode focuses on the role of Adult Protective Services, long-term care ombudsman programs, and…
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News

Alexa Schoeman, Deputy State Ombudsman in Texas, Interviewed on How the Lack of Staffing Affects Residents’ Quality of Life

The Hunterbrook investigation, “Ensign: The Nursing Home Empire Built on Fatal Neglect,” alleges that The Ensign Group…
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News

Maryland General Assembly, State Long-Term Care Ombudsman Program Strengthen Protections for Long-Term Care Residents with Landmark Legislation

In Maryland, Governor Wes Moore has signed two critical bills passed by the Maryland General…
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Office Hour

Working with Families: Communication Skills for Building Trust

The May Office Hour covered Working with Families: Communication Skills for Building Trust. We discussed…
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News

Michigan State Ombudsman, Salli Pung, Interviewed on Nursing Home Staffing

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News

Michigan State Ombudsman, Salli Pung, Testifies to the Senate Oversight Committee on Conditions in Michigan Nursing Homes

Michigan State Ombudsman, Salli Pung, testified to the Senate Oversight Committee on conditions in Michigan…
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NewResource

New Working with Families: Tips for Effective Communication and Navigating Challenging Situations

To make sure you don’t miss important information, review our monthly recap, NORC Notables, with links…
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ResourceUpdated

Updated Tip Sheet: Personal Safety Considerations During Visits

This tip sheet emphasizes that representatives should prioritize personal safety and risk awareness when visiting facilities by…
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Office Hour

Setting Boundaries and Preventing Burnout

The April Office Hour discussed Setting Boundaries and Preventing Burnout. We discussed common stressors, provided strategies…
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News

Utah State Ombudsman, Alianne Sipes, Interviewed on Mental Health Needs in Nursing Homes

Utah nursing homes are struggling to meet the mental health needs of residents, with investigations…
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Office Hour

Volunteer Retention and Recognition Tips

The March Office Hour discussed Volunteer Retention and Recognition in preparation for Volunteer Appreciation Week…
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News

New Jersey Ombudsmen and Residents Testified Before a State Senate Committee on Poor Living Conditio

New Jersey long-term care Ombudsmen and residents of several New Jersey nursing homes testified before…
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News

UT SLTCO Discusses the Ombudsman Program and Resident Advocacy

UT State Ombudsman Alianne Sipes sits down for a Q&A on the Ombudsman program and…
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Office Hour

Updated Ombudsman References in Federal Nursing Home Requirements Resource

The February Office Hour covered Updated Ombudsman References in Federal Requirements, and the updated NORC guide…
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News

Op-Ed by a Washington Long-Term Care Resident on Evictions

Scott Wilson, an assisted living resident in Washington state, published an op-ed to raise awareness…
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Office Hour

Resident Survey Report

The January Office Hour covered Consumer Voice's report, Behind Closed Doors: Understanding the Resident Experience.…
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ResourceUpdated

Updated Emergency Preparedness Resources

These resources provide comprehensive emergency preparedness and response guidance for Long-Term Care Ombudsman programs, outlining steps…
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