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ABOUT
Meet the Team
About NORC
About the Ombudsman Program
Contact Us
TRAINING
Initial Certification Training Curriculum
National Ombudsman Reporting System (NORS)
Webinars
Office Hours
On-Demand Training Center
RESOURCES
Ombudsman Program Examples
Program Management
Laws & Regulations
VOLUNTEER SUPPORT
Becoming a Volunteer
Volunteer Management
TECHNICAL ASSISTANCE
New Ombudsman
FIND AN OMBUDSMAN
STATE OMBUDSMAN LOGIN
Latest News
The latest news, reports, and more from National Long-Term Ombudsman Resource Center
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Resource
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New
Resource
New Continuing Education Courses Now Available in the On-Demand Training Center
These self-paced courses are designed to help Ombudsman program representatives strengthen their advocacy skills and…
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New
Resource
New National Ombudsman Resource Center Website
The new NORC website offers a modern design, improved navigation, and easier access to the…
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News
Kansas Ombudsman Program Interviewed on Dementia Care
This article highlights the growing concern of violence involving residents with dementia in nursing homes…
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News
Rhode Island State Ombudsman, Lori Light, Is Interviewed on Involuntary Discharges
Lori Light, the State Ombudsman in Rhode Island, was interviewed about involuntary discharges and the…
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New
Resource
New NORC Notables and Technical Assistance (TA) Tips on Social Media
To make sure you don’t miss important information, review our monthly recap, NORC Notables, with links…
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News
Texas State Ombudsman, Patty Ducayet, Interviewed on Assisted Living Residents Being Relocated After Facilities Stop Accepting Medicaid Residents
Read the full article.
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Office Hour
Regulations, Rights, and Reality: Addressing Psychotropic Misuse in Long-Term Care Facilities
The June Office Hour covered Regulations, Rights, and Reality: Addressing Psychotropic Misuse in Long-Term Care…
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News
Connecticut State Ombudsman, Mairead Painter, Interviewed on a Podcast on the Role of APS, & the Ombudsman Program, and Addressing Abuse, Neglect, and Exploitation
The episode focuses on the role of Adult Protective Services, long-term care ombudsman programs, and…
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News
Alexa Schoeman, Deputy State Ombudsman in Texas, Interviewed on How the Lack of Staffing Affects Residents’ Quality of Life
The Hunterbrook investigation, “Ensign: The Nursing Home Empire Built on Fatal Neglect,” alleges that The Ensign Group…
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News
Maryland General Assembly, State Long-Term Care Ombudsman Program Strengthen Protections for Long-Term Care Residents with Landmark Legislation
In Maryland, Governor Wes Moore has signed two critical bills passed by the Maryland General…
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Office Hour
Working with Families: Communication Skills for Building Trust
The May Office Hour covered Working with Families: Communication Skills for Building Trust. We discussed…
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News
Michigan State Ombudsman, Salli Pung, Interviewed on Nursing Home Staffing
Read the full article.
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News
Michigan State Ombudsman, Salli Pung, Testifies to the Senate Oversight Committee on Conditions in Michigan Nursing Homes
Michigan State Ombudsman, Salli Pung, testified to the Senate Oversight Committee on conditions in Michigan…
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New
Resource
New Working with Families: Tips for Effective Communication and Navigating Challenging Situations
To make sure you don’t miss important information, review our monthly recap, NORC Notables, with links…
Read More
Resource
Updated
Updated Tip Sheet: Personal Safety Considerations During Visits
This tip sheet emphasizes that representatives should prioritize personal safety and risk awareness when visiting facilities by…
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Office Hour
Setting Boundaries and Preventing Burnout
The April Office Hour discussed Setting Boundaries and Preventing Burnout. We discussed common stressors, provided strategies…
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News
Utah State Ombudsman, Alianne Sipes, Interviewed on Mental Health Needs in Nursing Homes
Utah nursing homes are struggling to meet the mental health needs of residents, with investigations…
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Office Hour
Volunteer Retention and Recognition Tips
The March Office Hour discussed Volunteer Retention and Recognition in preparation for Volunteer Appreciation Week…
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News
New Jersey Ombudsmen and Residents Testified Before a State Senate Committee on Poor Living Conditio
New Jersey long-term care Ombudsmen and residents of several New Jersey nursing homes testified before…
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News
UT SLTCO Discusses the Ombudsman Program and Resident Advocacy
UT State Ombudsman Alianne Sipes sits down for a Q&A on the Ombudsman program and…
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Office Hour
Updated Ombudsman References in Federal Nursing Home Requirements Resource
The February Office Hour covered Updated Ombudsman References in Federal Requirements, and the updated NORC guide…
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