The following NORS tables have been modified by the Administration for Community Living (ACL) and submitted to the Office of Management and Budget (OMB) for review.
National Ombudsman Reporting System (NORS)
Ombudsman programs report their activities such as facility visits, complaints received and investigated, information and assistance provided, and community education to the Administration for Community Living (ACL)/Administration on Aging (AoA) to be summarized in the National Ombudsman Reporting System (NORS).
The Basics – What You Must Know
Complaint Codes
Resources updated as of July 2025
Online NORS Training Course
This four part online NORS training course is intended to be used as self-study along with additional guidance from the Office of the State Long Term Care Ombudsman about your state’s data system, policies and procedures, and gathering of accurate and timely information. This training may be used by states during initial certification training and as continuing education training for quality assurance.
PDFs of the NORS Training Course
Part 2 – Complaint Coding
- NORS Training Part 2: Complaint Coding Basic Principles
- NORS Training Part 2: Complaint Coding Quiz (Fillable PDF)
- NORS Training Part 2: Complaint Coding Quiz Answer Sheet
- NORS Training Part 2: Complaint Coding Beyond the Basics Quiz (Fillable PDF)
- NORS Training Part 2: Complaint Coding Beyond the Basics Quiz Answer Sheet
NORS Data
2020 NORS Data Brief – Long-Term Care Ombudsman Program: Supporting Transitions
Administration for Community Living (ACL) Aging, Independence, Disability (AGID) Data Portal – AGID provides access to data, maps, and statistical reports related to aging and disability programs. It consists of data files, surveys, and population data from the U.S. Census Bureau.
