Training for Ombudsman staff and volunteers is critical for maintaining an effective long-term care Ombudsman program. This on-demand education platform is a learning center for all individuals interested in achieving quality long-term care and is available through your computer. The training center allows you to delve into important topics through online courses.
Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs
Start Your Ombudsman Training
The Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.
The curriculum has ten modules and is available in two formats. The online version of the modules is intended to supplement the self-study portion of the training materials. Program representatives can use these FAQs to guide you through the Training Center, and be sure to talk to your State Ombudsman if you are interested in using this course.
Introduction and Planning Documents
On-Demand Training Center: Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs
Additional Information
Train the Trainer Session – Adult Learning Skills (November 2021)
This Train-the-Trainer session from the 2021 Consumer Voice Virtual Conference was designed for Ombudsmen and representatives that conduct training for new paid and volunteer representatives of the Office. Training for Ombudsman program representatives is critical for maintaining an effective program. View the recording, PowerPoint slides, and handout to learn how principles of adult learning can help ensure your “students” are successful in advocating on behalf of residents of long-term care settings.
