Learn About the Issues
This page is a centralized hub designed to support Long-Term Care Ombudsman programs in their advocacy efforts by providing a curated library of resources focused on key issues affecting residents in long-term care. This page offers tools, guidance, successful practices, and educational materials that help Ombudsman programs navigate complex advocacy challenges, stay informed on emerging topics, and effectively promote residents’ rights and quality of care.
Featured Resources
ABUSE
MENTAL AND BEHAVIORAL HEALTH
DISCHARGES AND TRANSFERS
CATEGORY
CATEGORY
CATEGORY
Find a Topic
Refer to the resource key below to identify the types of resources available in each dropdown.
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Abuse, Neglect, & Exploitation
Abuse, Neglect and Exploitation
Recognizing Abuse and Responding to Allegations
Abuse, Neglect, Exploitation, and Misappropriation of Property
Resident-To-Resident Mistreatment
Resident-to-Resident Mistreatment
Sexual Abuse
Financial Exploitation
Advocacy
Advocacy
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit
The training video was developed, funded, and produced by the Texas Department of Aging and Disability Services, Media Services Department in coordination with the Texas Long-Term Care Ombudsman Program. Training materials were created by NORC for the TX LTCOP.
Role and Responsibilities of Ombudsman Programs Regarding Systems Advocacy
Explore shareable resources for long-term care consumers in Consumer Voice’s Advocacy Toolkit.
Communication
Communication
Working with Families: Tips for Effective Communication and Navigating Challenging Situations
WEBINAR: Working with Families: Tips for Effective Communication and Navigating Challenging Situations
Disabilities
Disabilities
WEBINAR: An Introduction to the National Paralysis Resource Center – September 2023
Discharges and Transfers
Discharges and Transfers
WEBINAR: Protecting Residents from Inappropriate Evictions in Residential Care Communities (RCCs) – 2021
Electronic Monitoring Devices
Electronic Monitoring Devices
Emergency Preparedness
Emergency Preparedness
Long-Term Care Ombudsman Program Role in Emergency Preparedness and Response: The Basics
WEBINAR: Are You Ready? Ombudsman Program Emergency Preparedness and Response – 2022
Infection Prevention Flu Viruses and Other Health Issues
Infection Prevention Flu Viruses and Other Health Issues
Mental and Behavioral Health
Mental and Behavioral Health
WEBINAR: A Resident Threatens Self-Harm: How Does the Ombudsman Program Respond? – 2025
WEBINAR: The Ifs and Whats of Substance Use Disorder Basics: Substance Use Disorder 101 – 2024
WEBINAR: Resources for Supporting Nursing Facility Residents with Mental and/or Behavioral Health Needs – 2023
WEBINAR: The Effects of the Opioid Crisis on Long-Term Care Residents – Points of Advocacy – 2019
Nursing Home Closures
Nursing Home Closures
WEBINAR: The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures – 2023
Resident and Family Councils
Resident and Family Councils
WEBINAR: Resident Councils – March 2022
WEBINAR: Family Councils – December 2022
Resident Council Basics and Insights for Advocates
Explore shareable resources for long-term care consumers on the
Consumer Voice Resident Council Center and Family Council Center.
Residents’ Rights
Residents’ Rights
Residents’ Rights: Your Life, Your Care, Your Choices
Trauma Informed Care
Trauma Informed Care
Tribal Elders and Ombudsman Services
Tribal Elders and Ombudsman Services
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