We are excited to announce the launch of our newly redesigned website at https://ltcombudsman.org/!
The new NORC website offers a modern design, improved navigation, and easier access to the information and resources that support the work of Long-Term Care Ombudsman programs across the country.
Whether you’re an Ombudsman representative looking for resources or a resident, family member, advocate, or provider looking to educate yourself about the Ombudsman program, you’ll find a more user-friendly experience designed to help you quickly locate the information you need.
Some of the features of our new website include:
- An updated design that works well on desktops, tablets, and mobile devices.
- Accessibility features including customizable text size, saturation, and contrast.
- An enhanced search tool that organizes resources by topic, allowing you to find materials by entering a keyword or selecting a topic from the dropdown menu.
- Improved navigation to help visitors find information more quickly.
- Streamlined content and easy access to resources, training materials, publications, and program management information.
Main Webpages
Click on the links below to view the main webpages for Ombudsman program representatives.
Features a resource search of materials, information about the Ombudsman program and how to volunteer; key resources; news; and resource center updates.
This page centralizes all NORC training resources, making it the go‑to hub for building consistent, effective Ombudsman practice. This page includes links to initial certification training materials, NORS training materials, the On-Demand Training Center, and continuing education such as upcoming calls and webinars.
The Resources page is the central location for NORC produced resources on key issues affecting long‑term care residents. This page offers Ombudsman programs the tools and guidance they need to advocate for residents’ rights and quality of care. The page is broken down into topics such as abuse, neglect, and exploitation; transfer and discharge; and family and resident councils. Sub-pages within this section include the Ombudsman Program Examples page, Program Management page, and the Laws & Regulations page.
This page (including the Become a Volunteer and Volunteer Management pages) show how vital volunteers are to the Ombudsman program, how people can join, and how programs can manage and support volunteers effectively.
Technical Assistance is also referred to as “TA” and is practical support for Ombudsman programs. This page provides guidance, tools, and best practices that help Ombudsman programs improve documentation, case handling, communication, outreach, advocacy, and overall program operations.
The new website also provides a stronger foundation for sharing news, educational resources, and updates as our work continues to evolve.
We invite you to explore the new site, bookmark your favorite pages, and share it with colleagues, partners, and anyone interested in learning more about the Long-Term Care Ombudsman Program.
