Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • 2021 NORS Data Tables
    Now Available

    The 2021 NORS data tables are now available on the NORC website.

    View the NORS data tables

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Elder Abuse in Nursing Homes by Mark Miller, DC State Ombudsman

Posted: June 24th, 2024

Hawaii State Ombudsman, John McDermott, Interviewed on Unlicensed Care Homes

Posted: June 19th, 2024

Tennessee State Ombudsman, Teresa Teeple, Interviewed on the Ombudsman Program

Posted: June 5th, 2024

DC State Ombudsman, Mark Miller, Quoted on the New Nursing Home Staffing Rule

Posted: June 2nd, 2024

All News and Press

Resource Center Updates

Materials Available from DEIA and the Ombudsman Program

Posted: July 11th, 2024

New DEIA Ombudsman Program Self-Assessment Resource

Posted: July 10th, 2024

New Weekly Technical Assistance (TA) Tips on Social Media

Posted: June 26th, 2024

Materials from Substance Use Disorder 101 Webinar

Posted: April 19th, 2024

Resource Library