Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • 2021 NORS Data Tables
    Now Available

    The 2021 NORS data tables are now available on the NORC website.

    View the NORS data tables

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News and Press

California State Ombudsman, Blanca Castro, Interviewed on the New Staffing Standards

Posted: April 24th, 2024

Texas State Ombudsman, Patty Ducayet, Interviewed on a Fort Worth Nursing Home Closure

Posted: April 24th, 2024

Connecticut State Ombudsman, Mairead Painter, Interviewed on Nursing Home Spending and Quality Care

Posted: March 17th, 2024

Connecticut State Ombudsman, Mairead Painter, was Interviewed on a Bill That Would Expand the Ombudsman Office

Posted: March 5th, 2024

All News and Press

Resource Center Updates

New Weekly Technical Assistance (TA) Tips on Social Media

Posted: May 30th, 2024

Materials from Substance Use Disorder 101 Webinar

Posted: April 19th, 2024

Materials Available from Volunteer Recruitment and Recognition Webinar

Posted: April 10th, 2024

New Video Ombudsman Programs Can Use for Volunteer Promotion and Recruitment

Posted: March 20th, 2024

Resource Library