Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Revised NORS Data Collection
    Effective October 1, 2019

    Ombudsman programs report their activities to ACL/AoA to be summarized in the National Ombudsman Reporting System (NORS).

    Learn more
  • NORC App for Ombudsman Programs
    Now Available!

    This app was designed to help Long-Term Care Ombudsman programs (LTCOPs) access key resources while working in the field.

    Learn more
  • Navigating the NORC Website

    Watch this short video as an introduction to the NORC website.

    Watch the Video!
  • Resources on the Revised
    Nursing Facility Regulations

    On October 4, 2016, the final regulations for nursing homes participating in the Medicare and/or Medicaid programs were published in the Federal Register.

    Learn more

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News and Press

Ohio Ombudsmen are Interviewed on Holding Nursing Homes Accountable

Posted: February 14th, 2020

New Jersey Ombudsman Testifies Before New Aging and Senior Services Legislative Committee

Posted: January 30th, 2020

Minnesota Ombudsman Program Works to Legalize Surveillance Cameras in Senior Care Facilities

Posted: January 19th, 2020

The Connecticut Ombudsman Program Works with Researchers to Learn More About Social Isolation

Posted: January 3rd, 2020

All News and Press

Resource Center Updates

Two New Issue Pages on Electronic Monitoring Devices and Pain Management

Posted: February 14th, 2020

February NORC Notes: The Effects of the Opioid Crisis

Posted: February 3rd, 2020

January NORC Notes: Person-Centered Care Resources

Posted: January 2nd, 2020

Ombudsman Outlook December 2019

Posted: December 20th, 2019

Resource Library