Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • New NORS Online
    Training Course

    This course is an online training tool to help Ombudsman programs understand and comply with National Ombudsman Reporting (NORS) reporting requirements. The course contains the same content as existing training materials.

    Learn more
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more
  • NORC App for Ombudsman Programs
    Now Available!

    This app was designed to help Long-Term Care Ombudsman programs (LTCOPs) access key resources while working in the field.

    Learn more
  • Navigating the NORC Website

    Watch this short video as an introduction to the NORC website.

    Watch the Video!

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News and Press

New Florida State Long-Term Care Ombudsmen is Interviewed on Nursing Home Deaths Due to COVID-19

Posted: July 29th, 2020

Texas Ombudsman, Greg Shelley, is Interviewed on COVID-19 Nursing Home Data

Posted: July 28th, 2020

Pennsylvania State Ombudsman, Margaret Barajas, is Interviewed on Stimulus Checks

Posted: July 27th, 2020

Michigan State Long-Term Care Ombudsman, Salli Pung, is Interviewed on Nursing Homes Without COVID-19

Posted: July 20th, 2020

All News and Press

Resource Center Updates

August NORC Notes - NORS Resources

Posted: August 3rd, 2020

Part IV Webinar Materials Available from the COVID-19 & Ombudsman Programs Four-Part Webinar Series

Posted: July 29th, 2020

New COVID-19 NORS FAQs

Posted: July 1st, 2020

July NORC Notes - Cultural Competency for Long-Term Care Ombudsman Programs

Posted: July 1st, 2020

Resource Library

COVID-19 Updates

Learn about the most recent information and resources.
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