Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • October is
    Residents' Rights Month

    The 2022 Residents’ Rights Month theme is "Inspiring Unity within Our Community." Find resources, activity ideas, and more to highlight residents' rights during October.

    Learn more
  • 2020 NORS Data Tables
    Now Available

    The 2020 NORS data tables are now available on the NORC website.

    View the NORS data tables

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Lisa Pollock, Arizona State Long-Term Care Ombudsman, Interviewed During a Walk to End Alzheimer’s

Posted: November 8th, 2022

Texas Ombudsmen on a Podcast Answering Questions About the Ombudsman Program

Posted: November 8th, 2022

Massachusetts Office of the State Long-Term Care Ombudsman Provided Assistance in an Investigation Over Pandemic Response Failures

Posted: November 3rd, 2022

Connecticut State Ombudsman, Mairead Painter, is Quoted on Medicare Advantage Plans Shortening Nursing Home Stays

Posted: October 4th, 2022

All News and Press

Resource Center Updates

Updated Documents in the Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs

Posted: November 4th, 2022

NORS Q&A Materials Available

Posted: October 18th, 2022

What is a Routine Access Visit? Making the Most of Your Facility Visits

Posted: October 3rd, 2022

Ombudsman Outlook September 2022

Posted: September 30th, 2022

Resource Library