Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • 2021 NORS Data Tables
    Now Available

    The 2021 NORS data tables are now available on the NORC website.

    View the NORS data tables

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Oregon State Ombudsman, Fred Steele, Interviewed on Nursing Home Emergency Shut Down

Posted: February 1st, 2024

South Dakota State Ombudsman, Donna Fischer, Interviewed for a Television Segment on the Ombudsman Program

Posted: January 22nd, 2024

New Jersey State Ombudsman, Laurie Facciarossa-Brewer, Interviewed on Nursing Home Financial Transparency

Posted: December 18th, 2023

Connecticut State Ombudsman, Mairead Painter, Interviewed on Cruel Social Media Posts Targeting Nursing Home Residents

Posted: December 17th, 2023

All News and Press

Resource Center Updates

New Weekly Technical Assistance (TA) Tips on Social Media

Posted: February 28th, 2024

Updated PowerPoint on the Ombudsman Program Using 2022 NORS Data

Posted: January 9th, 2024

Materials Available from Resources for Supporting Nursing Facility Residents with Mental and/or Behavioral Health Needs

Posted: November 28th, 2023

Materials Available from the TA Talk on the National Paralysis Resource Center

Posted: September 21st, 2023

Resource Library