Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • 2020 NORS Data Tables
    Now Available

    The 2020 NORS data tables are now available on the NORC website.

    View the NORS data tables
  • New NORS Online
    Training Course

    This course is an online training tool to help Ombudsman programs understand and comply with National Ombudsman Reporting (NORS) reporting requirements. The course contains the same content as existing training materials.

    Learn more
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Iowa State Ombudsman Angela Van Pelt Wants a "New Direction" for Office

Posted: April 7th, 2022

Connecticut State Ombudsman Mairead Painter Quoted Discussing Essential Caregivers

Posted: March 18th, 2022

Hawaii State Ombudsman John McDermott Interviewed on Expansion of HI Ombudsman Program

Posted: March 6th, 2022

Pennsylvania State Ombudsman Margaret Barajas discusses the impact of Biden's newly proposed nursing home reforms on the long-term care industry.

Posted: March 1st, 2022

All News and Press

Resource Center Updates

Webinar Recording and Materials Available: Recognizing the Importance of Volunteers

Posted: April 21st, 2022

National Volunteer Week: April 17 - 23, 2022

Posted: April 18th, 2022

Updated PowerPoint on The Who, What, Where, Why, and How of the Long-Term Care Ombudsman Program

Posted: April 1st, 2022

Ombudsman Outlook March 2022

Posted: March 31st, 2022

Resource Library

COVID-19 Updates

Learn about the most recent information and resources.
Stay informed >>