Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • NORC App for Ombudsman Programs
    Now Available!

    This app was designed to help Long-Term Care Ombudsman programs (LTCOPs) access key resources while working in the field.

    Learn more
  • Navigating the NORC Website

    Watch this short video as an introduction to the NORC website.

    Watch the Video!
  • Resources on the Revised
    Nursing Facility Regulations

    On October 4, 2016, the final regulations for nursing homes participating in the Medicare and/or Medicaid programs were published in the Federal Register.

    Learn more
  • Ombudsmen are dedicated to enhancing the lives of long-term care residents What is an Ombudsman?

    Ombudsmen advocate for residents' rights and quality care; educate consumers and providers; resolve residents' complaints; and provide information. Watch this new video about the role of the ombudsman.

    Watch the video!

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Wisconsin Volunteer Newsletter

Posted: August 20th, 2019

Maryland State LTC Ombudsman and the Office of the Attorney General Worked Together to Combat the Abuse of Older Adults in Unlicensed Assisted Living Facilities

Posted: July 29th, 2019

Ohio State LTC Ombudsman Quoted in Article on Recent List of Under-Performing Nursing Homes

Posted: June 10th, 2019

Oklahoma Governor Signs Two Bills into Law that will Increase the Quality of Care in LTC Facilities

Posted: June 4th, 2019

All News and Press

Resource Center Updates

Updated Medicaid Bed Hold Policies by State

Posted: August 23rd, 2019

August NORC Notes

Posted: August 1st, 2019

July NORC Notes

Posted: July 1st, 2019

Ombudsman Outlook June 2019

Posted: June 28th, 2019

Resource Library