Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • 2021 NORS Data Tables
    Now Available

    The 2021 NORS data tables are now available on the NORC website.

    View the NORS data tables

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News and Press

Rhode Island State Ombudsman, Kathy Heren, Interviewed on Loneliness and Isolation in Long-Term Care Facilities

Posted: September 7th, 2023

New Jersey State Ombudsman, Laurie Brewer, Interviewed on a Nursing Home Closing

Posted: September 2nd, 2023

Hawaii State Ombudsman, John McDermott, Interviewed on Staffing Shortages in Long-Term Care Facilities

Posted: August 25th, 2023

DC State Ombudsman, Mark Miller, and Consumer Voice Executive Director, Lori Smetanka, Interviewed on a Minimum Staffing Standard in Nursing Homes

Posted: August 9th, 2023

All News and Press

Resource Center Updates

New Weekly Technical Assistance (TA) Tips on Social Media

Posted: September 27th, 2023

Materials Available from the TA Talk on the National Paralysis Resource Center

Posted: September 21st, 2023

End of Grant Year Wrap-Up 2022-2023

Posted: July 27th, 2023

Ombudsman Outlook June 2023

Posted: June 29th, 2023

Resource Library