“Our program has contacted NORC several times with questions needing specific clarification and technical assistance. We have also requested NORC to speak to our program and everyone has been extremely helpful and accommodating!”

“NORC continues to be an important resource for me as a State Ombudsman. NORC staff are very accommodating and strive to do their best when I ask for help. Don't know what I would do without them!”

“The handouts derived from the website have been and continue to be the best way to relay information about common topics (used for PNA, council meetings, etc.). I love having a concise, less wordy resource for folks.”

“When I have a resident issue and need examples of how to solve it, I look to the NORC. When I am documenting cases and need guidance, I go to NORC. During Resident Council meetings, I often read fact sheets from NORC.”