Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • October is
    Residents' Rights Month

    The 2022 Residents’ Rights Month theme is "Inspiring Unity within Our Community." Find resources, activity ideas, and more to highlight residents' rights during October.

    Learn more
  • 2020 NORS Data Tables
    Now Available

    The 2020 NORS data tables are now available on the NORC website.

    View the NORS data tables

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News and Press

Rhode Island State Ombudsman, Kathleen Heren, on the Inappropriate Use of Antipsychotic Medications in Nursing Homes

Posted: January 23rd, 2023

Hawaii State Ombudsman, John McDermott, Interviewed on the Expansion of the Ombudsman Program

Posted: January 22nd, 2023

State Ombudsman, Mairead Painter, Interviewed on Immediate Jeopardy in a Connecticut Nursing Home

Posted: January 19th, 2023

Connecticut State Ombudsman, Mairead Painter, Interviewed on Nursing Home Care

Posted: January 15th, 2023

All News and Press

Resource Center Updates

Ombudsman Outlook December 2022

Posted: December 23rd, 2022

Family Council TA Talk Materials Available

Posted: December 21st, 2022

Updated Documents in the Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs

Posted: November 4th, 2022

NORS Q&A Materials Available

Posted: October 18th, 2022

Resource Library