Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • 2020 NORS Data Tables
    Now Available

    The 2020 NORS data tables are now available on the NORC website.

    View the NORS data tables

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Colorado State Ombudsman, Leah McMahon, Testifies in a Senate Hearing on Nursing Home Inspections and Transparency

Posted: May 18th, 2023

District of Columbia State Ombudsman, Mark Miller, on a Blog Interview Show Discussing Improving Quality of Care for Nursing home Residents

Posted: April 28th, 2023

Connecticut State Ombudsman, Mairead Painter, On Nursing Home Spending Transparency and Necessary Improvements

Posted: March 26th, 2023

Regional CA Ombudsman Program Mentioned In Article About Resident Phone Lines Being Down in a Sacramento Facility

Posted: March 22nd, 2023

All News and Press

Resource Center Updates

New Weekly Technical Assistance (TA) Tips on Social Media

Posted: April 26th, 2023

Materials Available from The Role of the Ombudsman Program in Nursing Facility Closures

Posted: April 25th, 2023

New Reference Guide on the Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures

Posted: April 25th, 2023

Ombudsman Outlook March 2023

Posted: March 31st, 2023

Resource Library