Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • 2020 NORS Data Tables
    Now Available

    The 2020 NORS data tables are now available on the NORC website.

    View the NORS data tables
  • New NORS Online
    Training Course

    This course is an online training tool to help Ombudsman programs understand and comply with National Ombudsman Reporting (NORS) reporting requirements. The course contains the same content as existing training materials.

    Learn more
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more

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News and Press

Hawaii State Ombudsman, John McDermott, Participates in a Facebook Live on Long-Term Care

Posted: June 17th, 2022

Rhode Island State Ombudsman, Kathleen Heren, on Nursing Home Closures

Posted: May 26th, 2022

Radio Interview with Edwin Walker, ACL, on Older American’s Month and Karen Morgan, Maryland Ombudsman Program Representative on Protecting Seniors from Scams and Fraud

Posted: May 23rd, 2022

Iowa State Ombudsman Angela Van Pelt Wants a "New Direction" for Office

Posted: April 7th, 2022

All News and Press

Resource Center Updates

Ombudsman Outlook June 2022

Posted: June 30th, 2022

New Fact Sheet on Representing Residents During Nursing Facility Discharge Appeal Hearings

Posted: June 14th, 2022

Updated Fact Sheet on Residents’ Rights and the LGBTQ+ Community

Posted: June 13th, 2022

Recording and Materials Available: Discussion on Treatment and Workplace Conditions for Direct Care Workers

Posted: May 24th, 2022

Resource Library

COVID-19 Updates

Learn about the most recent information and resources.
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