Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • NORC App for Ombudsman Programs
    Now Available!

    This app was designed to help Long-Term Care Ombudsman programs (LTCOPs) access key resources while working in the field.

    Learn more
  • Navigating the NORC Website

    Watch this short video as an introduction to the NORC website.

    Watch the Video!
  • Resources on the Revised
    Nursing Facility Regulations

    On October 4, 2016, the final regulations for nursing homes participating in the Medicare and/or Medicaid programs were published in the Federal Register.

    Learn more
  • Ombudsmen are dedicated to enhancing the lives of long-term care residents What is an Ombudsman?

    Ombudsmen advocate for residents' rights and quality care; educate consumers and providers; resolve residents' complaints; and provide information. Watch this new video about the role of the ombudsman.

    Watch the video!

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Ohio State LTC Ombudsman Quoted in Article on Recent List of Under-Performing Nursing Homes

Posted: June 10th, 2019

Oklahoma Governor Signs Two Bills into Law that will Increase the Quality of Care in LTC Facilities

Posted: June 4th, 2019

Salli Pung, MI State Long-Term Care Ombudsman, Advocates for the Rights of Residents

Posted: June 3rd, 2019

MN Governor Signs Bill Establishing Protections for Seniors and Vulnerable Adults

Posted: June 3rd, 2019

All News and Press

Resource Center Updates

July NORC Notes

Posted: July 1st, 2019

Ombudsman Outlook June 2019

Posted: June 28th, 2019

Volunteer Management Webinar Materials Now Available

Posted: June 19th, 2019

Trauma-Informed Care Webinar Materials are Available Now

Posted: June 10th, 2019

Resource Library