Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • New Resource
    Protecting Residents from Nursing Facility-Initiated Discharges

    This resource blends pertinent federal nursing home requirements and surveyor guidance with action steps for Ombudsmen to consider. We encourage Ombudsman programs to use this resource as a basic guide for using federal regulations and guidance to address common issues related to facility-initiated discharges.

    Learn more
  • COVID-19 Recovery and
    Reentry Resources

    In anticipation of resuming in-person visits, NORC convened a workgroup to discuss issues regarding Ombudsman program services during the pandemic and to provide input on COVID-19 Recovery and Reentry Resources.

    Learn more
  • New NORS Online
    Training Course

    This course is an online training tool to help Ombudsman programs understand and comply with National Ombudsman Reporting (NORS) reporting requirements. The course contains the same content as existing training materials.

    Learn more
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more

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News and Press

Kentucky Ombudsman Program Representatives Interviewed on Receiving Quality Care in Nursing Homes

Posted: May 24th, 2021

Tennessee State Ombudsman, Quiteka Moten, and Consumer Voice and Discuss Involuntary Nursing Home Evictions During COVID-19

Posted: May 24th, 2021

Ohio Ombudsman Program Honors Communities of Strength Through Older Americans Month Videos

Posted: May 18th, 2021

D.C. State Ombudsman, Mark Miller, Spoke About the Ill Effects of Social Isolation and the Unnecessary Delay for Opening Visitation in Nursing Homes

Posted: May 14th, 2021

All News and Press

Resource Center Updates

June NORC Notes: Complaint Investigation and Resolution During COVID-19

Posted: June 1st, 2021

Webinar Materials Available from Part III of the COVID-19 Recovery and Reentry Resources TA Open Dialogue Series

Posted: May 25th, 2021

Webinar Materials Available from Part II of the COVID-19 Recovery and Reentry Resources TA Open Dialogue Series

Posted: May 11th, 2021

May NORC Notes: Tips for Ombudsman Programs on Successful Communication During COVID-19

Posted: May 3rd, 2021

Resource Library

COVID-19 Updates

Learn about the most recent information and resources.
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