Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • New Resource
    Protecting Residents from Nursing Facility-Initiated Discharges

    This resource blends pertinent federal nursing home requirements and surveyor guidance with action steps for Ombudsmen to consider. We encourage Ombudsman programs to use this resource as a basic guide for using federal regulations and guidance to address common issues related to facility-initiated discharges.

    Learn more
  • COVID-19 Recovery and
    Reentry Resources

    In anticipation of resuming in-person visits, NORC convened a workgroup to discuss issues regarding Ombudsman program services during the pandemic and to provide input on COVID-19 Recovery and Reentry Resources.

    Learn more
  • New NORS Online
    Training Course

    This course is an online training tool to help Ombudsman programs understand and comply with National Ombudsman Reporting (NORS) reporting requirements. The course contains the same content as existing training materials.

    Learn more
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

New Jersey State Ombudsman, Laurie Brewer, Interviewed on the Impact of COVID-19 and Social Isolation

Posted: February 5th, 2021

Washington State Ombudsman, Patricia Hunter, Interviewed on Social Isolation

Posted: February 1st, 2021

Minnesota Ombudsman Cheryl Hennen Discusses COVID-19 Vaccine and Visitation Complaints

Posted: January 14th, 2021

Older Americans Month 2021: Communities of Strength

Posted: December 18th, 2020

All News and Press

Resource Center Updates

March NORC Notes: New and Updated COVID-19 Resources and Webpages

Posted: March 1st, 2021

February NORC Notes: Resident and Family Council Resources

Posted: February 1st, 2021

Using Data to Strengthen Your Nursing Home Advocacy

Posted: January 20th, 2021

New Resource - Enhancing Your Advocacy Toolbox: Protecting Residents from Nursing Facility-Initiated Discharges

Posted: January 13th, 2021

Resource Library

COVID-19 Updates

Learn about the most recent information and resources.
Stay informed >>