Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • 2021 NORS Data Tables
    Now Available

    The 2021 NORS data tables are now available on the NORC website.

    View the NORS data tables

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Tennessee State Ombudsman, Teresa Teeple, Interviewed on the Ombudsman Program

Posted: June 5th, 2024

DC State Ombudsman, Mark Miller, Quoted on the New Nursing Home Staffing Rule

Posted: June 2nd, 2024

California State Ombudsman, Blanca Castro, Interviewed on the New Staffing Standards

Posted: April 24th, 2024

Texas State Ombudsman, Patty Ducayet, Interviewed on a Fort Worth Nursing Home Closure

Posted: April 24th, 2024

All News and Press

Resource Center Updates

New Weekly Technical Assistance (TA) Tips on Social Media

Posted: May 30th, 2024

Materials from Substance Use Disorder 101 Webinar

Posted: April 19th, 2024

Materials Available from Volunteer Recruitment and Recognition Webinar

Posted: April 10th, 2024

New Video Ombudsman Programs Can Use for Volunteer Promotion and Recruitment

Posted: March 20th, 2024

Resource Library