Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • New Resource
    Protecting Residents from Nursing Facility-Initiated Discharges

    This resource blends pertinent federal nursing home requirements and surveyor guidance with action steps for Ombudsmen to consider. We encourage Ombudsman programs to use this resource as a basic guide for using federal regulations and guidance to address common issues related to facility-initiated discharges.

    Learn more
  • COVID-19 Recovery and
    Reentry Resources

    In anticipation of resuming in-person visits, NORC convened a workgroup to discuss issues regarding Ombudsman program services during the pandemic and to provide input on COVID-19 Recovery and Reentry Resources.

    Learn more
  • New NORS Online
    Training Course

    This course is an online training tool to help Ombudsman programs understand and comply with National Ombudsman Reporting (NORS) reporting requirements. The course contains the same content as existing training materials.

    Learn more
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more

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News and Press

Kansas State Ombudsman, Camille Russell, Writes an Opinion Article on Restoring Nursing Home Visitation Rights

Posted: June 19th, 2021

Alaska State Long-Term Care Ombudsman In Discussion with Deputy Assistant Secretary for Aging

Posted: June 16th, 2021

Ohio Ombudsman, Denise Rising, is Interviewed on World Elder Abuse Awareness Day

Posted: June 15th, 2021

Pennsylvania Ombudsman, Kim Shelter, Is Interviewed on Resident Complaints Relating to Long-Term Care Issues

Posted: June 13th, 2021

All News and Press

Resource Center Updates

Webinar Materials Available on Resuming In-Person Visits During COVID-19

Posted: June 18th, 2021

June NORC Notes: Complaint Investigation and Resolution During COVID-19

Posted: June 1st, 2021

Webinar Materials Available from Part III of the COVID-19 Recovery and Reentry Resources TA Open Dialogue Series

Posted: May 25th, 2021

Webinar Materials Available from Part II of the COVID-19 Recovery and Reentry Resources TA Open Dialogue Series

Posted: May 11th, 2021

Resource Library

COVID-19 Updates

Learn about the most recent information and resources.
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