Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • New Resource
    Protecting Residents from Nursing Facility-Initiated Discharges

    This resource blends pertinent federal nursing home requirements and surveyor guidance with action steps for Ombudsmen to consider. We encourage Ombudsman programs to use this resource as a basic guide for using federal regulations and guidance to address common issues related to facility-initiated discharges.

    Learn more
  • COVID-19 Recovery and
    Reentry Resources

    In anticipation of resuming in-person visits, NORC convened a workgroup to discuss issues regarding Ombudsman program services during the pandemic and to provide input on COVID-19 Recovery and Reentry Resources.

    Learn more
  • New NORS Online
    Training Course

    This course is an online training tool to help Ombudsman programs understand and comply with National Ombudsman Reporting (NORS) reporting requirements. The course contains the same content as existing training materials.

    Learn more
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more

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News and Press

Ohio State Ombudsman, Erin Pettegrew, Interviewed on a New Law Allowing Video Monitoring Devices in Residents’ Rooms

Posted: December 30th, 2021

Washington State Ombudsman, Patricia Hunter, Interviewed on the Impact that a Lack of Visitation Has on Residents

Posted: December 23rd, 2021

Michigan State Ombudsman, Salli Pung, Joins the Michigan Nursing Home Workforce Stabilization Council

Posted: December 14th, 2021

Maryland State Ombudsman, Stevanne Ellis, Interviewed on the Ombudsman Program

Posted: December 8th, 2021

All News and Press

Resource Center Updates

Ombudsman Outlook December 2021

Posted: December 31st, 2021

Technical Assistance (TA) Talk Materials Available on Volunteer Management

Posted: December 15th, 2021

December NORC Notes: Holiday Visits

Posted: December 1st, 2021

November NORC Notes: Ombudsman Program Training Materials

Posted: November 1st, 2021

Resource Library

COVID-19 Updates

Learn about the most recent information and resources.
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