Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • October is
    Residents' Rights Month

    The 2022 Residents’ Rights Month theme is "Inspiring Unity within Our Community." Find resources, activity ideas, and more to highlight residents' rights during October.

    Learn more
  • 2020 NORS Data Tables
    Now Available

    The 2020 NORS data tables are now available on the NORC website.

    View the NORS data tables

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News and Press

Ohio Ombudsman Program Representative Linda Kerdolff Quoted Discussing Staffing

Posted: March 15th, 2023

Ohio State Ombudsman, Jacqueline DeGenova, Quoted on New Ohio Nursing Home Task Force

Posted: March 7th, 2023

Connecticut State Ombudsman, Mairead Painter, On Nursing Home Spending Transparency

Posted: January 30th, 2023

Rhode Island State Ombudsman, Kathleen Heren, on the Inappropriate Use of Antipsychotic Medications in Nursing Homes

Posted: January 23rd, 2023

All News and Press

Resource Center Updates

New FAQ on If Surveyors Have to Witness a Violation

Posted: February 7th, 2023

Materials Available from Communications and Media Relations to Raise Awareness of the Ombudsman Program

Posted: February 6th, 2023

Virtual Office Hour Resources

Posted: February 1st, 2023

Ombudsman Outlook December 2022

Posted: December 23rd, 2022

Resource Library