To enhance Ombudsman program consistency and effectiveness, NORC provides training materials to support initial certification training, National Ombudsman Reporting System (NORS) reporting, and continuing education training. The variety of training materials can be used for in-person training, virtual training, or on-demand training. NORC also collects training materials created by Ombudsman programs.
Training for Ombudsman staff and volunteers is critical for maintaining an effective long-term care Ombudsman program. This on-demand education platform is a learning center for all individuals interested in achieving quality long-term care and is available through your computer. The training center allows you to delve into important topics through online courses.
This training provides the foundational training required for initial certification under the Administration for Community Living (ACL) Training Standards. The curriculum includes 10 modules available in two formats. The online version supports self-study, and State Ombudsmen can use it to track trainee progress, access certificates, and review quiz scores.
This training prepares you to document intake, complaint investigations, resolutions, case closures, Information and Assistance (I&A), and other program activities. Divided into four parts, the course covers key definitions, required data elements, quizzes, and practical examples. It is designed for self-study and should be used alongside your state’s guidance on data systems, policies, and procedures. The training may also be used for initial certification and continuing education.
This continuing education course builds on your initial certification training and focuses on the communication skills essential to effective Ombudsman advocacy. You’ll learn strategies for active listening, conflict resolution, and adapting your communication style to different situations through practical examples and real-world applications.
This continuing education course builds on your initial certification training and helps you understand residents’ rights related to individualized assessments and care plans, as well as your role in supporting those rights. Through key concepts and practical examples, you’ll learn advocacy strategies and review care plan requirements across long-term care settings.
Across the country, local law enforcement and emergency services are often called to nursing homes for help. This training provides first responders with a concise, self-paced overview of key considerations in long-term care settings, equipping them with the knowledge to recognize quality care, respond effectively, and support the rights, safety, and well-being of residents.
Do you need a presenter for your state conference or training for your Ombudsman program representatives? Contact NORC! NORC can provide training on a variety of topics for Ombudsman programs, virtually or in-person.
NORC will cover the cost of the trainer’s time (programs are asked to help with travel expenses, as applicable). Submit training requests at least two months prior to a virtual event, or three months prior for an in-person event.
