Ombudsman Training

To enhance Ombudsman program consistency and effectiveness, NORC provides training materials to support initial certification training, National Ombudsman Reporting System (NORS) reporting, and continuing education training. The variety of training materials can be used for in-person training, virtual training, or on-demand training.

NORC also collects training materials created by Ombudsman programs.

ACL - Long-Term Care Ombudsman Program Minimum Training Standards

Certificates of Participation FAQs

Ask NORC About Providing Training for Your Program

Do you need a presenter for your state conference or training for your Ombudsman program representatives? Contact NORC! NORC can provide training on a variety of topics for Ombudsman programs, virtually or in-person.

NORC will cover the cost of the trainer's time (programs are asked to help with travel expenses, as applicable). 

Submit training requests at least two months prior for a virtual event, or three months prior for an in-person event.

Please send your training requests to ombudcenter@theconsumervoice.org

TRAINING TOPICS:

• National Ombudsman Reporting System (NORS) 
• Using Care Planning as an Advocacy Strategy
• Building and Sustaining Resident and Family Councils
• Systems Advocacy: It's More than Legislative Work
• Person-Centered Advocacy: Complaint Investigations and Abuse Reporting 
• How NORC Supports Your Work: Exploring the Website, Resources, and Discovering New Tools
• Volunteer Management: Recruitment, Screening, and Risk Management