Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Ombudsman Training

Training for Ombudsman staff and volunteers is critical for maintaining an effective long-term care Ombudsman program. The National Long-Term Care Ombudsman Resource Center develops and collects materials and information that enhance and strengthen the training of paid and volunteer Ombudsman program representatives.

Materials included in this section have been either developed by the Center or have been shared with the Center by Ombudsman programs.

Documents Related to Ombudsman Program Training
Initial Certification Training Curriculum
Training Materials Created by NORC
Ombudsman Program Certification Training Manuals
Training Provided by NORC
NORC Webinars
Technical Assistance (TA) Talks
Certificates of Participation FAQs

On-Demand Training Center
This on-demand education platform is a learning center for all individuals interested in achieving quality long-term care and is available through your computer or mobile device. The training center allows you to delve into important topics through online courses. Courses are available for consumers, representatives of long-term care, Ombudsman programs, advocates, and family members. 

NOTE: The On-Demand Training Center has been removed for maintenance. We are in the process of updating the course content and developing a new online training platform that will be released in the coming months. All training materials are available on our website.

If you have any questions, email Katie at kohearn@theconsumervoice.org.