Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Ombudsman Training

Training for Ombudsman staff and volunteers is critical for maintaining an effective long-term care Ombudsman program. The National Long-Term Care Ombudsman Resource Center develops and collects materials and information that enhance and strengthen the training of paid and volunteer Ombudsman program representatives.

Materials included in this section have been either developed by the Center or have been shared with the Center by Ombudsman programs.

Documents Related to Ombudsman Program Training
Initial Certification Training Curriculum
Training Materials Created by NORC
Training Materials Created by Ombudsman Programs
Ombudsman Program Certification Training Manuals
Training Provided by NORC
NORC Webinars
Technical Assistance (TA) Talks
Certificates of Participation FAQs
On-Demand Training Center

On-Demand Training Center
This on-demand education platform is a learning center for all individuals interested in achieving quality long-term care and is available through your computer or mobile device. The training center allows you to delve into important topics through online courses. Courses are available for consumers, representatives of long-term care, Ombudsman programs, advocates, and family members. Share information about the Training Center using this flyer.

NOTE: The On-Demand Training Center will be closed beginning October 10, 2023. A new online training platform will be released at a later date. All training materials are available on our website. If you have any questions, email Katie at kohearn@theconsumervoice.org.