2022 Training Webinars

Quarterly TA Talks - Family Councils (December 14, 2022)

Materials

• PowerPoint
• Family Council Inquiry Form
• California Advocates for Nursing Home Reform Family Council materials

Live NORS Q&A (October 13, 2022)

Materials:

• PowerPoint

Quarterly TA Talks - National Ombudsman Reporting System (NORS) (September 21, 2022)

Materials:

• PowerPoint
• NORS FAQs

We Have Unique Roles, But Often Support the Same Consumer: Long-Term Care Ombudsman Program and Adult Protective Services Collaboration (September 15, 2022)

Materials:

• PowerPoint
• Working Interdisciplinary Networks of Guardianship (WINGS) Replication Guide
• Abuse, Neglect, and Exploitation in Long-Term Care Facilities resources
• Collaboration with Other Agencies
• Guardianship Resources for Ombudsman programs (including information about WINGS)
• Transfer/Discharge resources
• Empowering Choice of Residency: A Path to Avert Involuntary Discharges for Failure to Pay (OK LTCOP)

Voices for Equality: Advocating for LGBTQ+ Residents (August 11, 2022)

Materials:

• PowerPoint
• Consumer Guide to Finding an LGBTQ+ Inclusive Long-Term Care Community
• Residents' Rights and the LGBTQ+ Community Fact Sheet
• NORC LGBTQ+ resource page
• Trauma-Informed Care Fact Sheet
• Trauma-Informed Care issue page

Quarterly Technical Assistance (TA) Talks - Investigating Complaints Involving Allegations of Abuse (June 29, 2022)

Materials:

• PowerPoint

Long-Term Care Ombudsman Programs and Legal Services: Working Together to Protect Residents from Nursing Facility-Initiated Discharges (June 22, 2022)

Materials:

• PowerPoint
• Representing Residents During Nursing Facility Discharge Appeal Hearings: The Basics
• Michigan Legal Services referral form completed  by the Michigan LTCOP for Discharge Hearing assistance

Treatment and Workplace Conditions for Direct Care Workers - A Discussion with State Ombudsmen and Program Representatives (May 24, 2022)

Materials:

• PowerPoint

Recognizing the Importance of Volunteers (April 21, 2022)

Webinar Materials:

• PowerPoint
• Strengthening the Aging and Disability Networks: Use of Volunteers in Long-Term Care Ombudsman Programs

Quarterly Technical Assistance (TA) Talks - Resident Councils (March 30, 2022)

Webinar Materials:

• PowerPoint
• Texas LTCOP - PNA Key Messages and Prompts for Residents' Advocacy
• Texas LTCOP - PNA Cover Letter Template
• Alaska Resident Council Staff Manual
• Resident Council Basics for Advocates PowerPoint
• Ways for Residents to Overcome Obstacles to Resident Council Development
• Resident Council Rights in Nursing Homes
• Resident Councils: What's the Law?

Money Mule Scams: Tips for Prevention, Identification, and Trauma-Informed Assistance (March 10, 2022)

Webinar Materials

• PowerPoint
• Resource Centers

Are You Ready? Ombudsman Program Emergency Preparedness and Response (February 23, 2022)

Webinar Materials

• PowerPoint
• Long-Term Care Ombudsman Program Role in Emergency Preparedness and Response: The Basics (Instructions, Training PowerPoint, Training Video)
• Emergency Preparedness Issue Page
• NORC Webinar: Emergency Preparedness: Ombudsman Program Advocacy and Facility Responsibilities (September 2018)
• Emergency Preparedness: Questions Consumers Should Ask

Introduction to the New Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs (January 26, 2022)

Webinar Materials

• PowerPoint
• Training Materials