Are you new to the Ombudsman program?

Welcome to the Long-Term Care Ombudsman Network! You join a network of volunteers and paid staff charged with advocating with, and for, residents of nursing facilities and residential care communities. This page includes information about NORC and how we support Ombudsman programs across the country! 

Get to Know Us!

Under the Older Americans Act, the Administration on Aging/Administration for Community Living is tasked with administering the National Long-Term Care Ombudsman Resource Center (NORC). NORC is funded by an AoA/ACL grant and operated by the National Consumer Voice for Quality Long-Term Care (Consumer Voice). 

You will receive your initial certification training directly from your state program and we provide webinar training, resources, and technical assistance to support your work. 

NORC works closely with NALLTCO, the National Association of Local Long-Term Care Ombudsmen, and NASOP, the National Association of State Long-Term Care Ombudsman Programs.

Review this step-by-step checklist for to become familiar with NORC.  

This infographic provides a checklist for new Ombudsmen to acquaint themselves with NORC and includes links to important webpages and resources, information about the Ombudsman program, the sign-up page for our email listserv, and our email address if you have any technical assistance questions.

Tips for Using This Resource

1. If you are new to the Ombudsman program, download and review it, and share it with your peers.

2. If you hire paid representatives and/or work with volunteer representatives, include this resource in their welcome and orientation materials for initial training.

3. Share this resource on your program’s social media accounts.

NORC Brochure

Click here to download.