Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Are you new to the Ombudsman program?

Welcome to the Long-Term Care Ombudsman Network! You join a network of volunteers and paid staff charged with advocating with, and for, residents of nursing facilities and residential care communities. This page includes information about NORC and how we support Ombudsman programs across the country! 

Get to Know Us!

Under the Older Americans Act, the Administration on Aging/Administration for Community Living is tasked with administering the National Long-Term Care Ombudsman Resource Center (NORC). NORC is funded by an AoA/ACL grant and operated by the National Consumer Voice for Quality Long-Term Care (Consumer Voice). 

You will receive your initial certification training directly from your state program and we provide webinar training, resources, and technical assistance to support your work. 

NORC works closely with NALLTCO, the National Association of Local Long-Term Care Ombudsmen, and NASOP, the National Association of State Long-Term Care Ombudsman Programs.


Review this step-by-step checklist for to become familiar with NORC.  


NORC Brochure

Click here to download.