Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

State and Local Ombudsman Program Examples

This page provides an index of long-term care Ombudsman program materials and is organized by category. If you have a resource from your program that you would like to share, please email ombudcenter@theconsumervoice.org.

 

Abuse, Neglect, and Exploitation in Long-Term Care Facilities


Connecticut

Voices Speak Out Against Retaliation

Michigan

Michigan Elder Justice Initiative Newsletters

Oklahoma

Combating Financial Exploitation (October 2013)

North Carolina

Advocacy for Victims of Abuse: How to Engage Law Enforcement and Support Residents (October 2013) 

Maryland

Two local TV shows discussed elder abuse in response to their task force’s 2013 WEAAD Event (World Elder Abuse Awareness Day).

Maine

Speak Up!- resources for healthcare professionals detailing mandatory reporting requirements as they relate to nursing homes in the state of Maine. 

Texas

Abuse, Neglect, and Exploitation in Long-Term Care Facilities brochure

 

 

Antipsychotic Drugs


Washington

For You to the Resident: Know Your Legal Rights About Medications Mailer

Texas

Educational Brochure on Improper Diagnosis in a Nursing Home

California

Toxic Medicine: What You Should Know to Fight the Misuse of Psychoactive Drugs in California Nursing Homes

 

 

Assisted Living Facilities


Connecticut

Residential Care Home Toolkit (2017)

District of Columbia

White Paper on Assisted Living (2007)

Nebraska

PPT Training for Ombudsman on Assisted Living

Texas

Protecting Resident Rights: Ombudsmen in Assisted Living Facilities 

Oregon

Guidance for Successful Resident Transitions in Oregon Assisted Living and Residential Care Communities

Washington

Assisted Living Consumer Expectations Checklist

Adult Family Home Specialty Training - developed by the Washington State LTCOP

 

 

Bankruptcy Law


California

New York

North Carolina

Pennsylvania 

Texas

 

 

Culture Change/Person-Centered Care


Texas

Person-Centered Care Video Series and Teaching Guide

Long-Term Care Ombudsman Initial Certification Training Manual: Module 10- Resident-Directed Care and Module 11- Systems Advocacy

 

 

Disabilities


Colorado

Video Series on People with Disabilities' Experience with the Healthcare System

 

 

Emergency Preparedness


Louisiana

The Big Uneasy: Katrina’s Unsung Heroes video and facilitator’s guide

Oklahoma

Oklahoma Facility Emergency Action Plan 

Supplement to the Emergency Action Plan for Long-Term Care Facilities

Michigan

Note from the Michigan State LTC Ombudsman describing how they aided Hurricane Katrina victims

Ohio

Advice from a local ombudsman describing how they got financial assistance to place residents' personal effects lost in a flood 

 

Facility Closures


Michigan

Best Practices for Voluntary Nursing Facility Closure 
 

Florida

Facility Closure Checklist (2008)  

 

 

Family and Resident Councils 


Alaska

Alaska Resident Council Staff Manual

Video: Introduction to Resident Councils

Video: How to Lead a Resident Council Meeting  

Connecticut

Contact information
The CT LTCOP reported on the progress of the CT Statewide Coalition of Presidents of Resident Councils Executive Board. The State Ombudsman supports and facilitates the work of the Executive Board through regular meetings and conference calls, financial support to attend meetings in some instances and assistance with meetings with legislators and policy makers.  (2011)

District of Columbia

Contact information
The DC LTCOP organized and hosted the first annual Leadership Conference for presidents of resident and family councils at a local nursing home, and organized a forum for social workers of long-term care facilities addressing issues with the return of residents to their homes via home and community-based services.  (2011)

Florida

Resident Council Handbook

Minnesota

Minnesota Statutes on Resident and Family Advisory Council Education

 

Guardianship


Connecticut

Connecticut Standards of Practice for Conservators

Connecticut Website on Conservators

Delaware

Contact information
The SLTCO, by invitation of the MFP Administrator, met with some staff of the state-owned facilities to review the guardianship and surrogacy processes and established a task force to review how staff decide who had capacity, guardians, decision makers, and what criteria were used in making the decisions. They also reviewed and updated admission and operational policies. A training session for staff was conducted immediately.  (2011)

 

LBGT Elders


California

Cultural Competency and Sensitivity related to serving LGBT Elders – Training

 

 

MDS 3.0


Nebraska

Nebraska MDS 3.0 Facility Staff Presentation - The Ombudsman Program: How it Interfaces with MDS 3.0 Section Q

Nebraska MDS 3.0 Resident Council Presentation - Understanding Changes in the Survey Process

North Carolina

North Carolina MDS 3.0 Referral Response Toolkit

 

 

Mental Health/Mental Illness


Illinois

LTCOP Response When Residents Threaten Suicide (2018)

 

 

Residents' Rights


Arkansas

Residents' Rights Brochure (Spanish Version)

Maryland

The State of Maryland Proclamation from the Governor Designating October 2020 as Residents' Rights Month

New Jersey

Protect Yourself from Questionable Nursing Home Financial Practices flyer 

North Dakota

SB 2113 Authorized Electronic Monitoring

Electronic Monitoring Documentation

Roommate Authorization to Disclose Protected Health Information Authorized Electronic Monitoring Device

Resident Rights on Electronic Monitoring

Oregon

Thinking Outside the Box (of Wine): Alcohol Use in Long-Term Care Facilities (August 2013)

South Dakota

Assisted Living Community Resident Rights

Residents' Rights Booklet

Residents' Rights Poster

Assisted Living Residents' Rights Poster

Nursing Home Residents' Rights Poster

Delaware

Delaware You Have Rights Brochure

Delaware You Have Rights Brochure (Spanish)

Hawaii

Hawaii Resident Council Brochure

Washington

Residents' Rights Door hanger

Texas

Your Financial Rights in a Medicaid Certified Nursing Home (August 2016)

Your Financial Rights in a Medicaid Certified Nursing Home Spanish version

 

Sexuality and Intimacy in Long-Term Care Facilities


Colorado

Frequently Asked Questions and Answers Related to Resident Sexual Activity 

Investigative Guidelines: Resident Intimacy and Sexual Behavior 

Iowa

Sexual Expression Policy Development: A Guide for Long-Term Care Facilities and Assisted Living Programs (December 2016)

Capacity to Consent to Sexual Expression in Long-Term Care (2016)

Sexual Expression in Long-Term Care 

Sexuality and Aging Fact Sheet (2015)

Wisconsin

Sexuality and Intimacy in LTC Facilities - Powerpoint and accompanying handout

 

Transfer/Discharge


Tennessee

Involuntary Discharge Procedures and FAQ’s webinar and slides.

Texas

Designation of a Long-Term Care Ombudsman as Representative and Request to Appeal a Nursing Facility Discharge

Minnesota

Let Me Return Home Toolkit (November 2016)
This toolkit shows how the program has approached the systemic problem of residents not being allowed to return to their skilled nursing facility (SNF) following a transfer to a hospital. This work was in response to an increase in calls from hospital discharge planners. 

Nevada

Nursing Home Discharges, Transfers and Room Changes: Know Your Rights

Oklahoma

Oklahoma Transfer/Discharge Brochure

Oregon

Guidance for Successful Resident Transitions in Oregon Assisted Living and Residential Care Communities

 

Tribal Elders


Alaska

New Efforts to Serve Displaced Native Elders

Communicating with Alaska Native Elders

 

Voting


Colorado

Voting in Long-Term Care Facilities Signature Matching

Voting Rights of Individuals with Disabilities: What Do Voting Laws Require?

Iowa

Iowa Voter Guide for Residents/Tenants of Long-Term Care Facilities

Iowa Sample Voter Assistance Plan

Maine

Maine Voting Rights in Long-Term Care Facilities Webpage 

Minnesota 

Fact Sheet for Minnesota Long-Term Care Residents and Providers on Voting During the COVID-19 Pandemic: A Resident’s Right to Vote in 2020 General Election – Nov. 3

Minnesota Elections and Voting Guidance for Long-Term Care Facilities - August 27, 2020

Missouri

Residents’ Right to VOTE

VOTING – What You Need to Know

Tips for Facilities: Residents’ Voting Rights

New Jersey

New Jersey Voting Information for Residents and Long-Term Care Facilities - October 5, 2020

Rhode Island

Voting During COVID-19 Letter

Texas

Harris County Voting Report

Harris County Voting Best Practices Guide

Harris County Resident Voter Guide

Wisconsin

Wisconsin Voting Rights in Long Term Care Communities During a Pandemic Press Release

Wisconsin Letter to Nursing Homes Residents from the Volunteer Coordinator Regarding Voting


Archive

View archive here

Emergency Prep

Missouri

Sexuality and Intimacy in Long-Term Care Facilities

Missouri

Transfer/Discharge

Illinois

District of Columbia

Maryland

Nevada

Hide text