Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Long-Term Care Ombudsman Program Examples

Long-Term Care Ombudsman program examples of training materials, promotional materials, consumer education, and more are available on this page. 

This page is not comprehensive. We have more examples available. If you cannot find an example you need or you want to share an example, please email ombudcenter@theconsumervoice.org.

 

Dementia Care without Drugs (Antipsychotics)


Washington

For You to the Resident: Know Your Legal Rights About Medications Mailer

Texas

 

Brochures, Posters, & Newsletters for Program Promotion


Long-Term Care Ombudsman Program Posters

Long-Term Care Ombudsman Program Brochures

Long-Term Care Ombudsman Program Cards

Long-Term Care Ombudsman Program Newsletters

Infographics

Residents and Families Promotional Materials

 

Person-Centered Care


Texas

 

Electronic Monitoring Devices


North Dakota

 

Family and Resident Councils 


Alaska

Florida

Hawaii

Illinois

Texas

Wyoming

 

LBGTQ+ Rights


California

Cultural Competency and Sensitivity related to serving LGBTQ+ Elders – Training

Kentucky

Ohio

Washington

 

Media Outreach for Program Promotion


Texas LTCOP Presentation on Media Relations for Staff Ombudsmen

 

Residents' Rights


Arizona

Arkansas

District of Columbia

Delaware

Maryland

New Jersey

Pennsylvania

South Dakota

Washington

Wyoming

 

Sexuality and Intimacy in Long-Term Care Facilities


Texas

Sexual Expression in Long-Term Care – An Advocate’s Guide

 

Social Media for Program Promotion


Podcast Examples

Facebook Examples

X (Formerly Twitter) Examples

 

Systems Advocacy


Alaska

  • Aging in Alaska Flyer (2023) - In early 2023, the Alaska State Ombudsman program and partner agencies decided to get on the state legislative calendar to do a "Lunch and Learn" for the legislators to learn more about the aging population in Alaska. Above is the flyer and the agencies that the State Ombudsman is partnering with for the session. This is an opportunity for all state legislators to get informed and to get to know about the LTCO program and what they do.

Connecticut

Illinois

Texas

 

Training Materials


Advocacy

  • Maryland Quality Advocacy Visits - Guidance to Maryland Ombudsman Staff & Volunteers
  • Oregon Ombudsman Frequent Misconceptions
  • Person-Centered Care Video Series and Teaching Guide (May 2020)
    The Texas Long-Term Care Ombudsman Program produced a series of seven brief (under 2 minutes each) person-centered care videos and a teaching guide using CMP funds. A pre- and post-test are included in the teaching guide along with the answers. This training can be adapted to virtual training if programs, facilities, or councils have the capability to share videos through their webinar or webcast software. The links to the videos are in the guide and the videos are publicly available on the Texas HHSC YouTube Channel. The teaching guide may be reproduced for training purposes. 
  • Massachusetts LTCOP: Appropriate or Not?
    This worksheet was created by the Massachusetts Ombudsman program to be used in trainings to determine whether the situation is or is not appropriate for an Ombudsman to handle. Answer Sheet
  • Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit
    The purpose of this training kit is to review Long-Term Care Ombudsmen (LTCO) complaint investigation procedures and demonstrate resident-directed advocacy and effective communication skills during complaint intake, investigation, and resolution. The training kit includes a video with case scenarios, developed by the Texas Long-Term Care Ombudsman Program, which is intended to be used with the accompanying trainer guidetrainee guide, and trainer guide with answers, developed by the National Ombudsman Resource Center, during training for new representatives or to refresh skills of experience representatives. You can access the video and download the materials for free using the links above or purchase this video on a DVD and hard copies of the guide here

Long-Term Care Ombudsman Program

  • Tennessee Long-Term Care Ombudsman Trivia Training PowerPoint
  • Free Video for Ombudsman Program Promotion – What is a Long-Term Care Ombudsman?
    The Texas Ombudsman Program produced this free video for Ombudsman programs to use for program promotion and training. The video gives a short 3 minute overview of the purpose of the ombudsman program and the benefit families can gain if they call their ombudsman when they suspect a problem. The end of the video directs people to visit the NORC website so they can visit our Locate an Ombudsman page and find the contact information for their local program. Watch the video here.

 

Transfer/Discharge


DC

Tennessee

Minnesota

Let Me Return Home Toolkit (November 2016)
This toolkit shows how the program has approached the systemic problem of residents not being allowed to return to their skilled nursing facility (SNF) following a transfer to a hospital. This work was in response to an increase in calls from hospital discharge planners. 

Oklahoma

Oregon

 

Program Effectiveness


Ohio

Connecticut

 

Videos for Program Promotion


Videos are a great way to raise awareness and share a story or experience. They are also a cost-effective way to connect with your supporters, volunteers, and donors. Videos can be a powerful way to show your organization's impact and needs.

YouTube Channel Examples

Examples of Video Use in Promoting Ombudsman Programs

Support, Advocacy for Long-Term Care Residents and Family: Texas LTCOP talks to real family members, facility staff and residents

Missouri Long-Term Care Ombudsman Program - Kayla Curry, Assistant State Ombudsman

Maryland Long-Term Care Ombudsman Program - Created by Terry Cardillino, Upper Shore Aging of Maryland

Vermont Long-Term Care Ombudsman Program

Washington State LTCOP Overview

 

Volunteer Management


Ombudsman Program Video Examples

  • Ohio Facebook Live Volunteer Recruitment Video - The Region 7 Ohio Ombudsman program held a “Coffee Break” Facebook live volunteer recruitment and ombudsman program information session, featuring Mary Book. 
  • This video was produced by the California Long-Term Care Ombudsman program
  • This video was produced by the Maine Long-Term Care Ombudsman
  • This video was produced by the Alaska Long-Term Care Ombudsman program 
  • These videos here and here were produced by the Louisiana Long-Term Care Ombudsman program
  • This video was produced by the Ohio Long-Term Care Ombudsman program

These videos were produced by the Hawaii Long-Term Care Ombudsman program.

This video was produced by the Fresno-Madera California Long-Term Care Ombudsman Program.

This video was produced by the Oregon Long-Term Care Ombudsman Program

This video was produced by the Missouri Long-Term Care Ombudsman Program

 

Voting


Colorado

Iowa

Missouri

New Jersey

Rhode Island