Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

State and Local Ombudsman Program Examples

This page provides an index of long-term care Ombudsman program materials and is organized by category. If you have a resource from your program that you would like to share, please email ombudcenter@theconsumervoice.org.

 

Abuse, Neglect, and Exploitation in Long-Term Care Facilities


Connecticut

Voices Speak Out Against Retaliation

Michigan

Michigan Elder Justice Initiative Newsletters

Oklahoma

Combating Financial Exploitation (October 2013)

North Carolina

Advocacy for Victims of Abuse: How to Engage Law Enforcement and Support Residents (October 2013) 

Maryland

Two local TV shows discussed elder abuse in response to their task force’s 2013 WEAAD Event (World Elder Abuse Awareness Day).

Maine

Speak Up!- resources for healthcare professionals detailing mandatory reporting requirements as they relate to nursing homes in the state of Maine. 

 

 

Antipsychotic Drugs


Washington

For You to the Resident: Know Your Legal Rights About Medications Mailer

Texas

Educational Brochure on Improper Diagnosis in a Nursing Home

California

Toxic Medicine: What You Should Know to Fight the Misuse of Psychoactive Drugs in California Nursing Homes

 

 

Assisted Living Facilities


Connecticut

Residential Care Home Toolkit (2017)

District of Columbia

White Paper on Assisted Living (2007)

Nebraska

PPT Training for Ombudsman on Assisted Living

Texas

Protecting Resident Rights: Ombudsmen in Assisted Living Facilities 

Oregon

Guidance for Successful Resident Transitions in Oregon Assisted Living and Residential Care Communities

Washington

Assisted Living Consumer Expectations Checklist

Adult Family Home Specialty Training - developed by the Washington State LTCOP

 

 

Bankruptcy Law


New York

North Carolina

Pennsylvania 

Texas

 

 

Culture Change


Texas

Long-Term Care Ombudsman Initial Certification Training Manual: Module 10- Resident-Directed Care and Module 11- Systems Advocacy

 

 

Disabilities


Colorado

Video Series on People with Disabilities' Experience with the Healthcare System

 

 

Emergency Prep


Missouri

Emergency Protocol Reminder - Handout for Facilities

Louisiana

The Big Uneasy: Katrina’s Unsung Heroes video and facilitator’s guide

Oklahoma

Oklahoma Facility Emergency Action Plan 

Supplement to the Emergency Action Plan for Long-Term Care Facilities

Michigan

Note from the Michigan State LTC Ombudsman describing how they aided Hurricane Katrina victims

Ohio

Advice from a local ombudsman describing how they got financial assistance to place residents' personal effects lost in a flood 

 

Facility Closures


Michigan

Best Practices for Voluntary Nursing Facility Closure 
 

Florida

Facility Closure Checklist (2008)  

 

 

Family and Resident Councils 


Connecticut

Contact informationon
The CT LTCOP reported on the progress of the CT Statewide Coalition of Presidents of Resident Councils Executive Board. The State Ombudsman supports and facilitates the work of the Executive Board through regular meetings and conference calls, financial support to attend meetings in some instances and assistance with meetings with legislators and policy makers.  (2011)

District of Columbia

Contact information
The DC LTCOP organized and hosted the first annual Leadership Conference for presidents of resident and family councils at a local nursing home, and organized a forum for social workers of long-term care facilities addressing issues with the return of residents to their homes via home and community-based services.  (2011)

 

Guardianship


Delaware

Contact information
The SLTCO, by invitation of the MFP Administrator, met with some staff of the state-owned facilities to review the guardianship and surrogacy processes and established a task force to review how staff decide who had capacity, guardians, decision makers, and what criteria were used in making the decisions. They also reviewed and updated admission and operational policies. A training session for staff was conducted immediately.  (2011)

 

LBGT Elders


California

Cultural Competency and Sensitivity related to serving LGBT Elders – Training

 

 

MDS 3.0


Nebraska

Nebraska MDS 3.0 Facility Staff Presentation - The Ombudsman Program: How it Interfaces with MDS 3.0 Section Q

Nebraska MDS 3.0 Resident Council Presentation - Understanding Changes in the Survey Process

North Carolina

North Carolina MDS 3.0 Referral Response Toolkit

 

 

Mental Health/Mental Illness


Illinois

LTCOP Response When Residents Threaten Suicide (2018)

 

 

Residents' Rights


New Jersey

Protect Yourself from Questionable Nursing Home Financial Practices flyer 

Oregon

Thinking Outside the Box (of Wine): Alcohol Use in Long-Term Care Facilities (August 2013)

Delaware

Delaware You Have Rights Brochure

Delaware You Have Rights Brochure (Spanish)

Hawaii

Hawaii Resident Council Brochure

Washington

Residents' Rights Door hanger

Texas

Your Financial Rights in a Medicaid Certified Nursing Home (August 2016)

Your Financial Rights in a Medicaid Certified Nursing Home Spanish version

 

Sexuality and Intimacy in Long-Term Care Facilities


Colorado

Frequently Asked Questions and Answers Related to Resident Sexual Activity 

Investigative Guidelines: Resident Intimacy and Sexual Behavior 

Iowa

Sexual Expression Policy Development: A Guide for Long-Term Care Facilities and Assisted Living Programs (December 2016)

Capacity to Consent to Sexual Expression in Long-Term Care (2016)

Sexual Expression in Long-Term Care 

Sexuality and Aging Fact Sheet (2015)

Missouri

Considerations Regarding the Needs of Long-Term Care Residents for Intimate Relationships and Sexual Activity (2007)

Wisconsin

Sexuality and Intimacy in LTC Facilities - Powerpoint and accompanying handout

 

Transfer/Discharge


Florida

Nursing Home Transfer and Discharge Notice

Minnesota

Let Me Return Home Toolkit (November 2016)
This toolkit shows how the program has approached the systemic problem of residents not being allowed to return to their skilled nursing facility (SNF) following a transfer to a hospital. This work was in response to an increase in calls from hospital discharge planners. 

Illinois

Involuntary Transfer or Discharge Toolkit (November 2010)

Notice of Involuntary Transfer or Discharge and Opportunity for a Hearing

District of Columbia

Model Resident Transfer and Discharge Plan for Nursing Homes and Community Resident Facilities (November 2004)

District of Columbia Transfer and Discharge Law (May 2011)

Paschall v. DC Department of Health (April 2005)

Notice of Discharge or Transfer from a Nursing Facility or Relocation Within a Nursing Facility

Cover Letter to Nursing Home Providers

Maryland

Role of the Long-Term Care Ombudsman in Involuntary Transfer/Discharge (May 2011)

Nevada

Nursing Home Discharges, Transfers and Room Changes: Know Your Rights

Guidance from the Nevada Office of the State Long Term Care Ombudsman Program - Discharge Notices

Oregon

Guidance for Successful Resident Transitions in Oregon Assisted Living and Residential Care Communities

 

Tribal Elders


Alaska

New Efforts to Serve Displaced Native Elders

 

Voting


Iowa

Iowa Voter Guide for Residents/Tenants of Long-Term Care Facilities

Iowa Sample Voter Assistance Plan

Texas

Harris County Voting Report

Harris County Voting Best Practices Guide

Harris County Resident Voter Guide