Specialized Information for:
Nursing HomesAssisted Living/Board & Care Home and Community Based ServicesThis page provides an index of long-term care Ombudsman program materials and is organized by category. If you have a resource from your program that you would like to share, please email ombudcenter@theconsumervoice.org.
Connecticut
Voices Speak Out Against Retaliation
Michigan
Michigan Elder Justice Initiative Newsletters
Oklahoma
Combating Financial Exploitation (October 2013)
North Carolina
Advocacy for Victims of Abuse: How to Engage Law Enforcement and Support Residents (October 2013)
Maryland
Two local TV shows discussed elder abuse in response to their task force’s 2013 WEAAD Event (World Elder Abuse Awareness Day).
Maine
Speak Up!- resources for healthcare professionals detailing mandatory reporting requirements as they relate to nursing homes in the state of Maine.
Texas
Abuse, Neglect, and Exploitation in Long-Term Care Facilities brochure
Washington
For You to the Resident: Know Your Legal Rights About Medications Mailer
Texas
Educational Brochure on Improper Diagnosis in a Nursing Home
California
Connecticut
Residential Care Home Toolkit (2017)
District of Columbia
White Paper on Assisted Living (2007)
Nebraska
PPT Training for Ombudsman on Assisted Living
Texas
Protecting Resident Rights: Ombudsmen in Assisted Living Facilities
Oregon
Washington
Assisted Living Consumer Expectations Checklist
Adult Family Home Specialty Training - developed by the Washington State LTCOP
California
New York
North Carolina
Pennsylvania
Texas
Texas
Person-Centered Care Video Series and Teaching Guide
Colorado
Video Series on People with Disabilities' Experience with the Healthcare System
Louisiana
The Big Uneasy: Katrina’s Unsung Heroes video and facilitator’s guide
Oklahoma
Oklahoma Facility Emergency Action Plan
Supplement to the Emergency Action Plan for Long-Term Care Facilities,
Michigan
Note from the Michigan State LTC Ombudsman describing how they aided Hurricane Katrina victims
Ohio
California
Guide to Facility Closures for Long-Term Care Ombudsman Coordinators in California
Overview of the Facility Closure Process for LTC Ombudsman
Facility Closure- Resident Transfer Checklist (Word)
Michigan
Best Practices for Voluntary Nursing Facility Closure
Florida
Facility Closure Checklist (2008)
Kentucky
Successful Transitions: A Resident's Guide When a Nursing Home Closes
Alaska
Alaska Resident Council Staff Manual
Video: Introduction to Resident Councils
Video: How to Lead a Resident Council Meeting
Connecticut
Contact information
The CT LTCOP reported on the progress of the CT Statewide Coalition of Presidents of Resident Councils Executive Board. The State Ombudsman supports and facilitates the work of the Executive Board through regular meetings and conference calls, financial support to attend meetings in some instances and assistance with meetings with legislators and policy makers. (2011)
District of Columbia
Contact information
The DC LTCOP organized and hosted the first annual Leadership Conference for presidents of resident and family councils at a local nursing home, and organized a forum for social workers of long-term care facilities addressing issues with the return of residents to their homes via home and community-based services. (2011)
Florida
Illinois
Fact Sheet: Resident Councils in Nursing Homes
Resident Council Tool Kit for Residents of Long-Term Care Facilities
Resident Council Self-Evaluation
Resident Council Tool Kit for Staff Liaison
Minnesota
Minnesota Statutes on Resident and Family Advisory Council Education
Texas
Connecticut
Connecticut Standards of Practice for Conservators
Connecticut Website on Conservators
Delaware
Contact information
The SLTCO, by invitation of the MFP Administrator, met with some staff of the state-owned facilities to review the guardianship and surrogacy processes and established a task force to review how staff decide who had capacity, guardians, decision makers, and what criteria were used in making the decisions. They also reviewed and updated admission and operational policies. A training session for staff was conducted immediately. (2011)
Wisconsin
Wisconsin Guardianship Statute - Private Access to Ombudsman
California
Cultural Competency and Sensitivity related to serving LGBTQ+ Elders – Training
Kentucky
Presentation on LGBTQ+ Aging & Maltreatment Concerns (2021)
Ohio
Tipsheet on Promoting LGBTQ+ Inclusivity in Long-Term Care
Washington
Washington Long-Term Care Ombudsman Program Logo for Pride Month (2022)
Nebraska
Nebraska MDS 3.0 Resident Council Presentation - Understanding Changes in the Survey Process
North Carolina
North Carolina MDS 3.0 Referral Response Toolkit
Illinois
LTCOP Response When Residents Threaten Suicide (2018)
Arkansas
Residents' Rights Brochure (Spanish Version)
District of Columbia
Maryland
New Jersey
Protect Yourself from Questionable Nursing Home Financial Practices flyer
North Dakota
SB 2113 Authorized Electronic Monitoring
Electronic Monitoring Documentation
Resident Rights on Electronic Monitoring
Oregon
Thinking Outside the Box (of Wine): Alcohol Use in Long-Term Care Facilities (August 2013)
Pennsylvania
Residents' Rights Training Video
Residents' Rights Scenario Example Video 1
Residents' Rights Scenario Example Video 2
Residents' Rights Scenario Example Video 3
Residents' Rights Scenario Example Video 4
South Dakota
Assisted Living Community Resident Rights
Assisted Living Residents' Rights Poster
Nursing Home Residents' Rights Poster
Delaware
Delaware You Have Rights Brochure
Delaware You Have Rights Brochure (Spanish)
Hawaii
Hawaii Resident Council Brochure
Washington
Texas
Your Financial Rights in a Medicaid Certified Nursing Home (August 2016)
Your Financial Rights in a Medicaid Certified Nursing Home Spanish version
Wyoming
Wyoming Long-Term Care Ombudsman Program Residents' Rights Placemats
Colorado
Frequently Asked Questions and Answers Related to Resident Sexual Activity
Investigative Guidelines: Resident Intimacy and Sexual Behavior
Iowa
Sexual Expression Policy Development: A Guide for Long-Term Care Facilities and Assisted Living Programs (December 2016)
Capacity to Consent to Sexual Expression in Long-Term Care (2016)
Sexual Expression in Long-Term Care
Sexuality and Aging Fact Sheet (2015)
Texas
Sexual Expression in Long-Term Care – An Advocate’s Guide
Wisconsin
Sexuality and Intimacy in LTC Facilities - Powerpoint and accompanying handout
Tennessee
Tennessee Fact Sheet on Nursing Home Resident's Rights During Involuntary Discharge
Involuntary Discharge Procedures and FAQ’s webinar and slides.
Texas
Minnesota
Let Me Return Home Toolkit (November 2016)
This toolkit shows how the program has approached the systemic problem of residents not being allowed to return to their skilled nursing facility (SNF) following a transfer to a hospital. This work was in response to an increase in calls from hospital discharge planners.
Nevada
Nursing Home Discharges, Transfers and Room Changes: Know Your Rights
Oklahoma
Oklahoma Transfer/Discharge Brochure
Oregon
Alaska
New Efforts to Serve Displaced Native Elders
Communicating with Alaska Native Elders
Colorado
Voting in Long-Term Care Facilities Signature Matching
Voting Rights of Individuals with Disabilities: What Do Voting Laws Require?
Iowa
Iowa Voter Guide for Residents/Tenants of Long-Term Care Facilities
Iowa Sample Voter Assistance Plan
Maine
Maine Voting Rights in Long-Term Care Facilities Webpage
Minnesota
Minnesota Elections and Voting Guidance for Long-Term Care Facilities - August 27, 2020
Missouri
VOTING – What You Need to Know
Tips for Facilities: Residents’ Voting Rights
New Jersey
New Jersey Voting Information for Residents and Long-Term Care Facilities - October 5, 2020
Rhode Island
Rhode Island 2022 Voter Information for Facility Residents Video
Texas
Harris County Voting Best Practices Guide
Harris County Resident Voter Guide
Wisconsin
Wisconsin Voting Rights in Long Term Care Communities During a Pandemic Press Release
Wisconsin Letter to Nursing Homes Residents from the Volunteer Coordinator Regarding Voting
Emergency Prep
Missouri
Sexuality and Intimacy in Long-Term Care Facilities
Missouri
Transfer/Discharge
Illinois
District of Columbia
Maryland
Nevada