Long-Term Care Ombudsman program examples of training materials, promotional materials, consumer education, and more are available on this page.
This page is not comprehensive. We have more examples available. If you cannot find an example you need or you want to share an example, please email ombudcenter@theconsumervoice.org.
Person-Centered Care Video Series and Teaching Guide (May 2020)
The Texas Long-Term Care Ombudsman Program produced a series of seven brief (under 2 minutes each) person-centered care videos and a teaching guide using CMP funds. A pre- and post-test are included in the teaching guide along with the answers. This training can be adapted to virtual training if programs, facilities, or councils have the capability to share videos through their webinar or webcast software. The links to the videos are in the guide and the videos are publicly available on the Texas HHSC YouTube Channel. The teaching guide may be reproduced for training purposes.
Massachusetts LTCOP: Appropriate or Not?
This worksheet was created by the Massachusetts Ombudsman program to be used in trainings to determine whether the situation is or is not appropriate for an Ombudsman to handle. Answer Sheet
Long-Term Care Ombudsman Casework: Advocacy and Communication Skills Training Kit
The purpose of this training kit is to review Long-Term Care Ombudsmen (LTCO) complaint investigation procedures and demonstrate resident-directed advocacy and effective communication skills during complaint intake, investigation, and resolution. The training kit includes a video with case scenarios, developed by the Texas Long-Term Care Ombudsman Program, which is intended to be used with the accompanying trainer guide, trainee guide, and trainer guide with answers, developed by the National Ombudsman Resource Center, during training for new representatives or to refresh skills of experience representatives. You can access the video and download the materials for free using the links above or purchase this video on a DVD and hard copies of the guide here.
Free Video for Ombudsman Program Promotion – What is a Long-Term Care Ombudsman?
The Texas Ombudsman Program produced this free video for Ombudsman programs to use for program promotion and training. The video gives a short 3 minute overview of the purpose of the ombudsman program and the benefit families can gain if they call their ombudsman when they suspect a problem. The end of the video directs people to visit the NORC website so they can visit our Locate an Ombudsman page and find the contact information for their local program. Watch the video here.
Let Me Return Home Toolkit (November 2016)
This toolkit shows how the program has approached the systemic problem of residents not being allowed to return to their skilled nursing facility (SNF) following a transfer to a hospital. This work was in response to an increase in calls from hospital discharge planners.
Videos are a great way to raise awareness and share a story or experience. They are also a cost-effective way to connect with your supporters, volunteers, and donors. Videos can be a powerful way to show your organization's impact and needs.
Ohio Facebook Live Volunteer Recruitment Video - The Region 7 Ohio Ombudsman program held a “Coffee Break” Facebook live volunteer recruitment and ombudsman program information session, featuring Mary Book.
This video was produced by the California Long-Term Care Ombudsman program
This video was produced by the Maine Long-Term Care Ombudsman
This video was produced by the Alaska Long-Term Care Ombudsman program
These videos here and here were produced by the Louisiana Long-Term Care Ombudsman program
This video was produced by the Ohio Long-Term Care Ombudsman program
These videos were produced by the Hawaii Long-Term Care Ombudsman program.
This video was produced by the Fresno-Madera California Long-Term Care Ombudsman Program.
This video was produced by the Oregon Long-Term Care Ombudsman Program
This video was produced by the Missouri Long-Term Care Ombudsman Program
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