Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Become a Volunteer

Volunteers are the backbone of many Long-term Care Ombudsman Programs (LTCOP). With the help of volunteers, residents in long-term care facilities benefit from more access to Ombudsman program services. Volunteers lend their time, talent, and voice to make a difference in their communities and the LTCOP could not be its best without the volunteers who help carry out the mission of advocating for long-term care residents.

"It's good when you know that you've made a difference, but it's also good when you come in every time and you're greeted with those smiles, that's what I like. You look forward to your visit. There is a great need for more volunteers" - Pat, Volunteer Ombudsman

What Does a Volunteer Ombudsman Representative Do?

  • Learn about the Ombudsman program, long-term care, residents' rights, complaint investigation and resolution and more during certification training.
  • Visits residents on a regular basis.
  • Listens to residents' concerns and helps them resolve their issues.
  • Report observations
  • Supports residents' rights, privacy, and confidentiality
  • Refers urgent concerns to their supervisor.

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Who Can Volunteer?

If you are 18 years old or older, have available transportation, and possess genuine care and concern for people living in long-term care facilities, you may be able to become a volunteer Ombudsman representative. Contact the Ombudsman program in your area for more information.

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What are the Benefits of Volunteering?

Volunteers enjoy getting to know the residents they serve and benefit from making a positive impact when empowering and supporting residents. Volunteers also gain new knowledge and enhance their skills during training and performing their duties, such as:

  • Effective communication skills
  • Relationship building
  • Complaint resolution
  • Advocacy strategies
  • Residents' rights and long-term care issues

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What is the Time Commitment?

The time commitment varies based on your state. Some states require volunteers to commit six months to a year of volunteer time, spending two to three hours per week with residents that live in an assigned nursing home or assisted living facility. Initial certification training and continuing education is required.

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I'm Interested. Who do I Contact?

To volunteer, contact the Ombudsman program nearest you. When you click on the link, it will bring you to a map of the United States, click on your state for contact information. 

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