Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Job Opportunities

If you are hiring and would like to post a job description, please email ombudcenter@theconsumervoice.org.


POSITION: State Long-Term Care Ombudsman (Program Manager II, MD Department of Aging)

LOCATION: Baltimore, MD



The State Long Term Care Ombudsman (LTCO) is responsible for managing all functions of the Ombudsman Office as set forth in the Older Americans Act, state law, and federal and state regulations including, setting the Office’s budget, providing fiscal monitoring of LTCO expenditures, and developing and implementing regulations, policies and procedures relating to ombudsman functions consistent with federal and state regulations.

As the State LTCO, the employee in this position is responsible for the leadership and management of the Office. The LTCO mandates include: (1) investigating and resolving complaints brought by or on behalf of residents of long-term care facilities at both the individual and systems levels; (2) ensuring timely access to ombudsman services; and (3) monitoring conditions in and making recommendations for improvements in the long term care system.

Will provide program oversight 19 local jurisdictions’ ombudsman representatives and LTCO staff at the State.

Must have excellent oral and written skills. Familiarity with the Older Americans Act is a plus.

***This is a management service position which serves at the pleasure of the appointing authority***

View full job posting and how to apply.

Posted: July 8, 2024


POSITION: Part-Time Long-Term Care Ombudsman - Area Agency on Aging Western Michigan

RESPONSIBILITIES: Key responsibility of this position is to be a program advocate for residents in licensed long-term care facilities. This position will make routine facility visits, interview residents, provide information on long-term care and residents’ rights, negotiate with facility staff regarding resident concerns, provide support to resident and family councils and collaborate with legal staff on appropriate cases.

Ideal candidate will have strong verbal and written communication skills, experience in negotiation and problem solving complaints, experience with, and/or willingness to conduct, speaking engagements. Knowledge of long-term care supports, facilities and services are preferred. Bachelor of Social Work or Human Services degree preferred. Travel required in a nine county region with Kent County base. Bi-Lingual Spanish language candidate a plus.

Part time, 20-hour position with holidays and weekends off. Position offers a combination of onsite office in Kent County and a home-based office. A home office would need reliable, high-speed internet. The part time starting salary range is $26,625 to $27,500 with a paid time off and retirement benefits package and a flexible work schedule. 

APPLY: Send COVER LETTER and RESUME by Monday, February 13, 2023, to The Area Agency on Aging of Western Michigan, 3215 Eaglecrest Drive NE, Grand Rapids, MI 49525 or to employment@aaawm.org.

AAAWM is committed to fair employment practices and equal employment opportunity regardless of age, ancestry, color, creed, ethnicity, family-care status, gender identity, marital status, medical condition, pregnancy, mental or physical disability, national origin, personal appearance, height and weight, political affiliation, race, religion, sex, sexual orientation and veteran status.

Posted: February 6, 2023


POSITION: Long-Term Care Ombudsman - Pro Seniors., Inc. (www.proseniors.org)

In Southwest Ohio there are nearly 20,000 residents who live in nursing, assisted living, or group homes and many need someone who will help them receive quality care and enjoy a quality life. Long-Term Care Ombudsmen advocate for people who live in long-term care settings, working to resolve problems related to the health, safety, welfare, and rights of residents. This vulnerable population needs people who will:

  • Demonstrate empathy to residents, who are often living with dementia and/or physical challenges,
  • Educate residents on their rights as spelled out in the Ohio Revised Code,
  • Empower residents to speak up for excellence in their care,
  • Problem-solve to find a solution for the resident's issue, and
  • Negotiate a resolution, working in partnership with the key staff members of the nursing, assisted living or group home.
  • If you excel at building rapport with seniors, time management, problem solving, and find it rewarding to help those who need a voice, this job is for you.

Successful candidates will receive 100 hours of state training under the Ohio Department of Aging and the Office of Ohio State Long-Term Care Ombudsman, pass a certification exam, and hold the certification of Long-Term Care Ombudsman Specialist.

Job Type: Full-time

Salary: $46,000.00 per year

Benefits: 401(k), dental insurance, employee assistance program, health insurance, health savings account, life insurance, paid time off, professional development assistance, and vision insurance.

Qualifications: Baccalaureate degree, proficiency in Microsoft Office Suite, database experience, and long-term care, hospice, or home health experience a plus.

Application: Confidential applications will be accepted at lkerdolff@proseniors.org.

Pro Seniors, Inc. is an Equal Opportunity Employer and places a high value on diversity in our workplace, including diversity in race, ethnicity, gender, sexual orientation, age, and physical ability. We strive to create an environment welcoming to all individuals.


POSITION: Ombudsman Quality Coordinator
Primary Location: United States of America-OHIO-Franklin County-Columbus
Work Locations: James A Rhodes Office Tower 22 30 East Broad Street 22nd Floor Columbus 43215
Organization: Aging
Classified Indicator: Classified
Bargaining Unit / Exempt: Exempt
Schedule: Full-time
Work Hours: 8 am to 5 pm
Compensation: $35.74 - $39.81
Unposting Date: Feb 22, 2024, 11:59:00 PM
Primary Job Skill: Human Services
Technical Skills: Data Analytics, LEAN Principles, Learning and Development, Program Management, Project Management
Professional Skills: Analyzation, Attention to Detail, Consultation, Critical Thinking, Organizing and Planning
Agency Contact Name: Renee' Norris
Agency Contact Information: rnorris@aging.ohio.gov

Learn more and apply.

Posted: February 14, 2024

Washington, DC

POSITION: Legal Aid Attorney - Ombudsman
Position ID: 4983
Location: Washington, DC, United States
Interests: Legal
Position Type: Regular Full-Time
100% Remote: No
Flexible Work Arrangement: Yes
Travel: 25%


AARP’s Legal Counsel for the Elderly champions the dignity and rights of vulnerable Washington, D.C. seniors 60-plus, providing free legal and social work services to those in need — empowering, defending, protecting, and helping thousands of clients each year in many areas of civil law.

The Legal Aid Attorney- Ombudsmen provides legal counsel and represents clients in legal proceedings, including filing for hearings to protect residents’ services and rights. Collaborates with management to identify opportunities to support the business unit/department. Advises staff regarding legal options for resolution of client complaints. Works with the program director to support systemic advocacy efforts to include assisting with developing testimony, reviewing relevant laws and government policies, and collaborating with key partners to address individual and systemic problems impacting the health, safety, and rights of long-term care residents. Provides training to staff, volunteers, and providers on topics of a legal nature, and oversees legal interns assigned to the program.

Learn more and apply.

Posted: August 30, 2023

West Virginia

POSITION: Program Director, Long-Term Care Ombudsman Program


Legal Aid of West Virginia (LAWV) is seeking a skilled motivated attorney to lead our Long-Term Care Ombudsman Program as Program Director. The Program has an outstanding reputation from its highly skilled long-tenured advocates working from within statewide Legal Aid program. Leading ten non-attorney advocates, the Program Director provides vision and leadership to protect the rights of long-term care residents and enhancing their quality of care and quality of life.

LAWV offers a great family friendly work environment and excellent benefit package which includes medical, dental and life insurance and paid leave.

The Ombudsman Program Director has overall responsibility for the operation and oversight of West Virginia’s Regional Long-term Care Ombudsman program including the development and implementation of all policies and practices relating to the successful delivery of services and the oversight of all Ombudsman staff. The position also includes education, outreach and volunteer recruitment.

Learn more and apply.

Posted: February 27, 2023