Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Job Opportunities

If you are hiring and would like to post a job description, please email ombudcenter@theconsumervoice.org.


POSITION: Ombudsman Representative, Long-Term Care Ombudsman Program

FUNCTION: Provides high quality services, accurate and timely information and consultation, complaint-handling, access for long-term care facility residents, education, and advocacy related to long-term care services in accordance with federal and state law and policies in designated coverage area. May perform volunteer management, special projects, and other services.

An undergraduate degree from a four-year college or university; two years of professional experience with at least one year in aging, long-term care, or related fields; and a criminal background check. Shall not be hired if convicted of any of the crimes listed under the laws related to nursing home, personal care home or assisted living community employees at OCGA § 31-7-350 and OCGA § 31-7-250, respectively. Relevant and comparable education and/or experience may be substituted at the discretion of the State Long-Term Care Ombudsman upon recommendation of the Ombudsman Program Coordinator. Experience may be substituted for undergraduate education on a one-to-one basis. However, the same experience cannot be used to meet both the education and experience requirements.


  • Ability to effectively communicate with the residents of long-term care facilities and other parties.
  • Ability to comprehend written material related to essential job functions.
  • Skilled at accurately documenting facts related to essential job functions within established timeframes.
  • Ability to operate a computer well enough to perform essential job functions.
  • Skilled with visual, auditory, and other sensory observations of consumers and their surroundings.
  • Ability to comprehend, recall, and apply facts related to essential job functions.
  • Ability to analyze, evaluate, present, and implement a reasonable course of action based on available information.
  • Have access to a vehicle, with insurance, and possess a valid driver’s license.
  • Ability to ambulate sufficiently to access all long-term care facilities.
  • Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. The individual must possess these skills and abilities, or, using some other combination of skills and abilities, must be able to explain and/or demonstrate that they can perform the essential responsibilities of the job with or without reasonable accommodations.

Andrew Hales, Ombudsman Program Coordinator, West Region, ahales@communitiesaligned.org

The position is open until filled. Resumes received by May 31, 2022 will receive priority.

Posted: May 19, 2022


POSITION: Program Manager I (Aging and Disability Services, Long Term Care Ombudsmen Program)
LOCATION: Silver Spring, MD
ORGANIZATION NAME: Department of Health and Human Services
CLOSING DATE: May 19, 2023

This position is located in the Department's Long-Term Care Ombudsman Program.  The Program Manager I will serve as a representative advocate whose goal is to promote and strive for the highest quality of care for residents living in long-term care facilities (nursing homes and assisted living facilities).  The Ombudsman representative helps residents resolve issues within the long-term care facility.

Essential Duties:

  • Conduct regular visits to residents living in licensed nursing homes and assisted living communities to identify, investigate and resolve resident complaints;
  • Provide information and consultation on community resources to licensed nursing homes and assisted living residents, family members, and providers of long-term care services;
  • Provide advocacy information regarding resident' rights in navigating the long-term care system;
  • Facility advocacy resulting from sanctions imposed by the State's licensing agency when care is jeopardized as a result of non-compliance or overt actions of the long-term care provider;
  • Response coordination to identified emergencies, including weather related events;
  • Provide oversight and technical assistance to pro-bono ombudsmen responsible for providing regular contact with residents in assigned facilities;
  • Analyze trends and patterns in service delivery and recommend changes to program practice;
  • Develop and support resident and family councils formed within licensed long-term care and assisted living facilities; and
  • Develop training programs long-term care and assisted living facilities staff, the community and pro-bono ombudsmen on residents' rights and other long-term care issues.

View the full job description.

To apply for a position, visit www.work4mcg.com, click on the Search and Apply button, and  then follow the instructions on the screen. To track the status of an existing application, follow these steps.

Posted: May 2, 2023

POSITION: LTC Advocate Specialist (Ombudsman)

POSITION SUMMARY: Coordinates and manages the health care support services provided to acute and chronic care seniors; serves as an advocate for long-term residents and handles complaints of abuse, neglect, and violations of residents’ rights.


  • Serves as an advocate for residents in County nursing homes and licensed assisted living homes.
  • Coordinates the recruitment and training of volunteer Ombudsman representatives.
  • Maintains current knowledge of applicable local, state, and federal laws, rules, and regulations regarding long-term care.
  • Receives complaints regarding abuse, neglect, and violations of residents’ rights and resolve problems and makes recommendations.
  • Refers unresolved problems or complaints to the appropriate agencies.
  • Maintains Ombudsman client files.
  • Investigates alleged violations to laws and regulations concerning services and/or treatment.
  • Gathers information from nursing homes, residents, family, and community organizations on methods to improve the quality of long-term care
  • Provides information and training to staff about long-term care programs and policy issues.
  • Conducts site visits to nursing home facilities to ensure needs are met.
  • Attends care plan sessions. 

Learn more and apply.


POSITION: Long-Term Care Ombudsman - Anne Arundel County, Maryland

POSITION DESCRIPTION: This is a professional position performing advocacy work on behalf of older adults and adults with disabilities who live in long-term care (LTC) facilities. Work includes serving as an advocate for and protecting the rights of residents of LTC facilities, which involves receiving, investigating and resolving complaints made by and on behalf of residents living in nursing homes and assisted living facilities.  The success of advocacy work has a direct impact on the safety and quality of life of residents in long-term care facilities.


  • The scope of work addresses the needs and concerns of residents of a facility as a whole or individually with consent from the resident.
  • Must have great organizational skills, writing skills, and be able to prioritize work in order to respond to residents in a timely manner.
  • Receives, investigates, and seeks to resolve complaints made by and on behalf of residents of LTC facilities.
  • Maintains strict confidentiality guidelines to protect the identity of complainants.
  • Routinely visits residents of assigned facilities to monitor health, safety, welfare, and rights of the residents are being honored by others.
  • Assist in establishing effective resident and family councils.
  • Provides assistance to callers seeking LTC placement information.
  • Maintains client files using GetCare documentation system.
  • Establishes and maintains working relationships with LTC facilities, State agencies and law enforcement agencies to facilitate working effectively on problems of the population served.
  • Performs educational presentations for staff, residents, and the community regarding Residents Rights, elder abuse awareness/prevention, and other pertinent topics for the aging population.
  • Occasionally reviews and comments on existing and proposed laws, regulations, and policies related to residents of long-term care.
  • Must have considerable knowledge and understanding of Federal and State laws regarding: regulations and standards pertaining to LTC facilities; Medicare; Medical Assistance and related insurance programs.
  • General understanding of Older Americans Act programs.
  • General knowledge of human services systems, programs and benefits for older adults.
  • Ability to actively listen and show empathy and compassion towards individuals in difficult circumstances.
  • Ability to express ideas clearly, both orally and in writing.
  • Ability to work well individually and as part of a team.

MINIMUM QUALIFICATIONS: Graduation from an accredited four-year college or university with a bachelor's degree in social work,  psychology, or a related area; considerable experience in human services areas; and a valid non-commercial Class C motor vehicle operator's license.


Paula L. Currence
Local LTC Ombudsman Program Director

Posted: April 12, 2022


POSITION: Part-Time Long-Term Care Ombudsman - Area Agency on Aging Western Michigan

RESPONSIBILITIES: Key responsibility of this position is to be a program advocate for residents in licensed long-term care facilities. This position will make routine facility visits, interview residents, provide information on long-term care and residents’ rights, negotiate with facility staff regarding resident concerns, provide support to resident and family councils and collaborate with legal staff on appropriate cases.

Ideal candidate will have strong verbal and written communication skills, experience in negotiation and problem solving complaints, experience with, and/or willingness to conduct, speaking engagements. Knowledge of long-term care supports, facilities and services are preferred. Bachelor of Social Work or Human Services degree preferred. Travel required in a nine county region with Kent County base. Bi-Lingual Spanish language candidate a plus.

Part time, 20-hour position with holidays and weekends off. Position offers a combination of onsite office in Kent County and a home-based office. A home office would need reliable, high-speed internet. The part time starting salary range is $26,625 to $27,500 with a paid time off and retirement benefits package and a flexible work schedule. 

APPLY: Send COVER LETTER and RESUME by Monday, February 13, 2023, to The Area Agency on Aging of Western Michigan, 3215 Eaglecrest Drive NE, Grand Rapids, MI 49525 or to employment@aaawm.org.

AAAWM is committed to fair employment practices and equal employment opportunity regardless of age, ancestry, color, creed, ethnicity, family-care status, gender identity, marital status, medical condition, pregnancy, mental or physical disability, national origin, personal appearance, height and weight, political affiliation, race, religion, sex, sexual orientation and veteran status.

Posted: February 6, 2023


POSITION: Ombudsman Quality Coordinator
Primary Location: United States of America-OHIO-Franklin County-Columbus
Work Locations: James A Rhodes Office Tower 22 30 East Broad Street 22nd Floor Columbus 43215
Organization: Aging
Classified Indicator: Classified
Bargaining Unit / Exempt: Exempt
Schedule: Full-time
Work Hours: 8 am to 5 pm
Compensation: $35.74 - $39.81
Unposting Date: Feb 22, 2024, 11:59:00 PM
Primary Job Skill: Human Services
Technical Skills: Data Analytics, LEAN Principles, Learning and Development, Program Management, Project Management
Professional Skills: Analyzation, Attention to Detail, Consultation, Critical Thinking, Organizing and Planning
Agency Contact Name: Renee' Norris
Agency Contact Information: rnorris@aging.ohio.gov

Learn more and apply.

Posted: February 14, 2024


Tennessee Commission of Aging and Disability - Administration Division
Nashville, TN
Salary Range - $47,088.00 - $84,756.00
Closing Date: 06/15/2022


The Tennessee Commission on Aging and Disability (“TCAD”) is the designated State Agency on Aging and is mandated to provide leadership relative to aging issues on behalf of older persons in the state. Our mission is to bring together and leverage programs, resources, and organizations to protect and ensure the quality of life and independence of older Tennesseans and adults with disabilities.


Education and Experience: Graduation from an accredited college or university with a bachelor's degree;


Experience equivalent to three (3) years of professional experience in executive level administrative support, including assistance with calendaring, correspondence, organizing and coordinating logistical requirements for various types of meetings, and records management. The successful candidate will demonstrate excellent written and verbal communication skills. This is an executive service position. The candidate must successfully complete a conflict of interest screen.

Duties and Responsibilities:

  • Working title will be Assistant to the State Long-Term Care Ombudsman
  • Manage program response to a statewide 1-800 telephone line, general email account, and mail of the Office of the State Long-Term Care Ombudsman
  • Monitor, triage, and respond to requests for information, including drafting responses of a confidential nature
  • Implement and advise local program representatives on operational policies and procedures Receives and monitors nursing home discharge and transfer notices
  • Update statewide records for program operations, including tracking logs.
  • Assist in determining training compliance of staff and volunteer ombudsmen statewide
  • Prepare badges, certificates, and other documentation requirements, and distribute to district ombudsman programs timely
  • Assist with the coordination of meetings and trainings
  • Assist in compiling and analyzing data
  • Other duties as assigned

If you are interested in this position, please submit a resume, cover letter, and writing sample apply via the following website: https://www.tn.gov/Careers

Learn more.

Posted: June 13, 2022

Washington, DC

POSITION: Legal Aid Attorney - Ombudsman
Position ID: 4983
Location: Washington, DC, United States
Interests: Legal
Position Type: Regular Full-Time
100% Remote: No
Flexible Work Arrangement: Yes
Travel: 25%


AARP’s Legal Counsel for the Elderly champions the dignity and rights of vulnerable Washington, D.C. seniors 60-plus, providing free legal and social work services to those in need — empowering, defending, protecting, and helping thousands of clients each year in many areas of civil law.

The Legal Aid Attorney- Ombudsmen provides legal counsel and represents clients in legal proceedings, including filing for hearings to protect residents’ services and rights. Collaborates with management to identify opportunities to support the business unit/department. Advises staff regarding legal options for resolution of client complaints. Works with the program director to support systemic advocacy efforts to include assisting with developing testimony, reviewing relevant laws and government policies, and collaborating with key partners to address individual and systemic problems impacting the health, safety, and rights of long-term care residents. Provides training to staff, volunteers, and providers on topics of a legal nature, and oversees legal interns assigned to the program.

Learn more and apply.

Posted: August 30, 2023

West Virginia

POSITION: Program Director, Long-Term Care Ombudsman Program


Legal Aid of West Virginia (LAWV) is seeking a skilled motivated attorney to lead our Long-Term Care Ombudsman Program as Program Director. The Program has an outstanding reputation from its highly skilled long-tenured advocates working from within statewide Legal Aid program. Leading ten non-attorney advocates, the Program Director provides vision and leadership to protect the rights of long-term care residents and enhancing their quality of care and quality of life.

LAWV offers a great family friendly work environment and excellent benefit package which includes medical, dental and life insurance and paid leave.

The Ombudsman Program Director has overall responsibility for the operation and oversight of West Virginia’s Regional Long-term Care Ombudsman program including the development and implementation of all policies and practices relating to the successful delivery of services and the oversight of all Ombudsman staff. The position also includes education, outreach and volunteer recruitment.

Learn more and apply.

Posted: February 27, 2023