NORC Trainings & Webinars (Materials and Recordings)

Webinars for LTC Ombudsman In-service Training
Long-Term Care Ombudsman Programs have access to a range of recorded webinars for staff and volunteers. The webinar content is focused on enhancing ombudsman skills and knowledge.  A broad range of topics is covered related to long-term care issues, consumer rights, ombudsman skills building, and more.  Refer to this list for a sample of webinars that can be downloaded for free.  All range from 60-90 minutes in length and include supplemental materials, such as powerpoints.

Trainings & Webinars by Date

Click on the links below to access each conference call and/or webinar held in each year.

• 2024
  • Mental Health 101, Suicide Prevention & De-Escalation Strategies
  • Diversity, Equity, Inclusion, and Accessibility (DEIA) and the Ombudsman Program
  • The Ifs and Whats of Substance Use Disorder Basics: Substance Use Disorder 101
  • Volunteer Recruitment and Recognition
• 2023
  • Resources for Supporting Nursing Facility Residents with Mental and/or Behavioral Health Needs
  • Quarterly TA Talk on An Introduction to the National Paralysis Resource Center
  • Quarterly TA Talk on Loneliness and Social Isolation
  • Communications & Media Relations to Raise Awareness of the Ombudsman Program
  • Quarterly TA Talks - Communication Tools
  • The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures
• 2022
  • Quarterly TA Talks - Family Councils
  • Live NORS Q&A
  • Quarterly TA Talks - National Ombudsman Reporting System (NORS)
  • We Have Unique Roles, But Often Support the Same Consumer: Long-Term Care Ombudsman Program and Adult Protective Services Collaboration
  • Voices for Equality: Advocating for LGBTQ+ Residents 
  • Quarterly Technical Assistance (TA) Talks - Investigating Complaints Involving Allegations of Abuse
  • Long-Term Care Ombudsman Programs and Legal Services: Working Together to Protect Residents from Nursing Facility-Initiated Discharges
  • Treatment and Workplace Conditions for Direct Care Workers
  • Recognizing the Importance of Volunteers
  • Quarterly Technical Assistance (TA) Talks - Resident Councils
  • Money Mule Scams: Tips for Prevention, Identification, and Trauma-Informed Assistance
  • Are You Ready? Ombudsman Program Emergency Preparedness and Response
  • Introduction to the New Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs
• 2021
  • Protecting Residents from Inappropriate Evictions in Residential Care Communities (RCCs)
  • Resuming In-Person Visits During COVID-19: Tips for Identifying Trauma and/or Potential Abuse and Supporting Residents 
  • COVID-19 Recovery and Reentry Resources: TA Open Dialogue Webinar Series 
  • Using Data to Strengthen Your Nursing Home Advocacy
• 2020
  • Ombudsman Program Communication and Advocacy During COVID-19 
  • Cultural and Linguistic Competence: What it Means for Ombudsman Programs
  • Four-Part Webinar Series - COVID-19 and Ombudsman Programs: Understanding How Trauma Impacts You, Residents, and Your Advocacy
  • Three-Part Volunteer Management Webinar Series: Successful Practices in Volunteer Recruitment, Training, and Retention
• 2019
  • NORS Technical Assistance Open Dialogue Webinars
  • Advocacy Tools and Successful Practices to Protect Residents from Nursing Facility Initiated Discharges
  • Enhancing Your Advocacy Tool Box: Protecting Residents from Nursing Facility-Initiated Discharges
  • Using Technology to Recruit, Train, and Keep Volunteers in the Loop
  • Trauma-Informed Care: Nursing Home Responsibilities and Ombudsman Program Advocacy
  • Navigating the National Ombudsman Resource Center Website
  • Revised NORS Five-Part Webinar Series
• 2018
  • Advocating for Residents with Mental Health Needs: What to do When a Resident Threatens to Harm Themselves
  • Emergency Preparedness: Ombudsman Program Advocacy and Facility Responsibilities
  • Ending Nursing Home Violence Between Residents: Prevention, Intervention, and Advocacy
  • Systems Advocacy: It's More than Legislative Work
• 2017
  • Volunteer Management: Using a Logic Model
  • Exploring the Resources and Supports of the Christopher & Dana Reeve Foundation's Paralysis Resource Center
  • The Who, What, Where, Why, and How of the Long-Term Care Ombudsman Program
  • LTCOP Volunteer Management: Model Materials and Sharing Best Practices
  • LTCOP Rule: Identifying and Addressing Individual Conflicts of Interest
  • LTCOP Rule: Supporting Person-Centered Advocacy - Complaint Investigations and Abuse Reporting
  • Medicaid Managed Care 101 for Ombudsman Programs
  • Medicaid 201: Managed long-term services and supports (MLTSS) for State and Local Ombudsman 
• 2016
  • Resident-to-Resident Elder Mistreatment in Nursing Homes: Findings from the First Prevalence Study 
  • Effective Training, Oversight, and Communication: Key Practices to Support Volunteer LTCO and Minimize Risk
  • Ethical Dilemmas in Ombudsmen Practice
  • Long-Term Care Ombudsman Program Overview
• 2015
  • Supporting Volunteer LTC Ombudsmen and Minimizing Risk
  • Identifying, Preventing, and Responding to Bullying in Long-Term Care Facilities
  • Advance Care Planning for Residents - Role and Responsibilities of Long-Term Care Ombudsmen
  • Long-Term Care Ombudsman Program Final Rule
  • Involuntary Transfer and Discharge from Nursing Homes: Prevention, Advocacy, and Appeals
• 2014
  • Introduction to LGBT Aging: What You Need to Know about Lesbian, Gay, Bisexual and Transgender Older Adults
  • Protecting Residents from Financial Exploitation: How Ombudsmen Can Use the New CFPB Guide in Their Work
  • Advancing Excellence Overview for Ombudsmen
  • Advancing Excellence Infections Goal Overview for Ombudsmen
  • Advancing Excellence Person Centered Care Goal Overview for Ombudsmen
  • Create the Good Webinar for Long-Term Care Ombudsmen
• 2013
  • Involuntary Transfer/Discharge: A Growing Problem We Can Do Something About
  • Ombudsmen and Emergency Preparedness and Response
  • Working with Families: Tips for Effective Communication and Strategies for Challenging Situations
  • Modernizing Your Program to Attract and Retain Today’s Volunteer
• 2012
  • Dialogue with State Long-Term Care Ombudsmen on the Ombudsman Program and Home and Community Based Services (HCBS)
  • Quality Assurance and Performance Improvement (QAPI) Dialogue between State Ombudsmen and CMS
  • LTCOP Innovative Practices: Incorporating Person-Centered Care in Ombudsman Training, Complaint Investigation and Advocacy
  • Ombudsman Advocacy and Culture Change: Achieving Resident-Directed Care in Daily Advocacy
  • Program Effectiveness: Self-Evaluation Tools for Long-Term Care Ombudsman Programs
• 2011
  • Advocating for LGBT Long-Term Care Consumers: Resources for Long-Term Care Ombudsmen
  • NORS Training Series, Part 1-4 
  • Tips for Successful Volunteer Recruitment
• 2010
  • Synchronicity Among Local and State Ombudsmen
  • MDS 3.0 Overview
  • Ask Dr. Susan Wehry
  • Advocating for Unbefriended Elders
  •  Health Reform and Long-Term Care Ombudsmen
  • The Role of the Ombudsman in Advancing Excellence
• 2009
  • Managing Program Goals and Priorities During Budget Crises 
  • Advocating for Individuals With Mental Health Needs
  • Conference Call - Volunteer Evaluations: A Tool for Retention
  • Conference Call - Balancing Volunteer Coordinator and Ombudsman Responsibilities