Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

NORC Trainings & Conference Calls/Webinars (Materials and Recordings)

Trainings & Conference Calls/Webinars by Date
Click on the links below to access each conference call and/or webinar held in each year.

  • 2018
    • Advocating for Residents with Mental Health Needs: What to do When a Resident Threatens to Harm Themselves
    • Emergency Preparedness: Ombudsman Program Advocacy and Facility Responsibilities
    • Ending Nursing Home Violence Between Residents: Prevention, Intervention, and Advocacy
    • Systems Advocacy: It's More than Legislative Work
  • 2017
    • Volunteer Management: Using a Logic Model
    • Exploring the Resources and Supports of the Christopher & Dana Reeve Foundation's Paralysis Resource Center
    • The Who, What, Where, Why, and How of the Long-Term Care Ombudsman Program
    • LTCOP Volunteer Management: Model Materials and Sharing Best Practices
    • LTCOP Rule: Identifying and Addressing Individual Conflicts of Interest
    • LTCOP Rule: Supporting Person-Centered Advocacy - Complaint Investigations and Abuse Reporting
    • Medicaid Managed Care 101 for Ombudsman Programs
    • Medicaid 201: Managed long-term serivces and supports (MLTSS) for State and Local Ombudsman 
  • 2016
    • Resident-to-Resident Elder Mistreatment in Nursing Homes: Findings from the First Prevalence Study 
    • Effective Training, Oversight, and Communication: Key Practices to Support Volunteer LTCO and Minimize Risk
    • Ethical Dilemmas in Ombudsmen Practice
    • Long-Term Care Ombudsman Program Overivew
  • 2015
    • Supporting Volunteer LTC Ombudsmen and Minimizing Risk
    • Identifying, Preventing, and Responding to Bullying in Long-Term Care Facilities
    • Advance Care Planning for Residents - Role and Responsibilities of Long-Term Care Ombudsmen
    • Long-Term Care Ombudsman Program Final Rule
    • Involuntary Transfer and Discharge from Nursing Homes: Prevention, Advocacy, and Appeals
  • 2014
    • Introduction to LGBT Aging: What You Need to Know about Lesbian, Gay, Bisexual and Transgender Older Adults
    • Protecting Residents from Financial Exploitation: How Ombudsmen Can Use the New CFPB Guide in Their Work
    • Advancing Excellence Overview for Ombudsmen
    • Advancing Excellence Infections Goal Overview for Ombudsmen
    • Advancing Excellence Person Centered Care Goal Overview for Ombudsmen
    • Create the Good Webinar for Long-Term Care Ombudsmen
  • 2013
    • Involuntary Transfer/Discharge: A Growing Problem We Can Do Something About
    • Ombudsmen and Emergency Preparedness and Response
    • Working with Families: Tips for Effective Communication and Strategies for Challenging Situations
    • Modernizing Your Program to Attract and Retain Today’s Volunteer
  • 2012
    • Dialogue with State Long-Term Care Ombudsmen on the Ombudsman Program and Home and Community Based Services (HCBS)
    • Quality Assurance and Performance Improvement (QAPI) Dialogue between State Ombudsmen and CMS
    • LTCOP Innovative Practices: Incorporating Person-Centered Care in Ombudsman Training, Complaint Investigation and Advocacy
    • Ombudsman Advocacy and Culture Change: Achieving Resident-Directed Care in Daily Advocacy
    • Program Effectiveness: Self-Evaluation Tools for Long-Term Care Ombudsman Programs
  • 2011
    • Advocating for LGBT Long-Term Care Consumers: Resources for Long-Term Care Ombudsmen
    • NORS Training Series, Part 1-4 
    • Tips for Successful Volunteer Recruitment
  • 2010
    • Synchronicity Among Local and State Ombudsmen
    • MDS 3.0 Overview
    • Ask Dr. Susan Wehry
    • Advocating for Unbefriended Elders
    •  Health Reform and Long-Term Care Ombudsmen
    • The Role of the Ombudsman in Advancing Excellence
  • 2009
    • Managing Program Goals and Priorities During Budget Crises 
    • Advocating for Individuals With Mental Health Needs
    • Conference Call - Volunteer Evaluations: A Tool for Retention
    • Conference Call - Balancing Volunteer Coordinator and Ombudsman Responsibilities

Webinars for LTC Ombudsman In-service Training
Long-Term Care Ombudsman Programs have access to a range of recorded webinars for staff and volunteers. The webinar content is focused on enhancing ombudsman skills and knowledge.  A broad range of topics is covered related to long-term care issues, consumer rights, ombudsman skills building, and more.  Refer to this list for a sample of webinars that can be downloaded for free.  All range from 60-90 minutes in length and include supplemental materials, such as powerpoints.

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