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Webinar on the new Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs

January 26, 2022        

NORC is pleased to launch the new Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs!

Do you provide training at the state or local level? If so, this webinar is for you! Join the webinar on Wednesday, January 26 from 3:00 - 4:00 pm ET to learn about the new training materials which include:

  • Curriculum Overview
  • Preparation Checklist and Training Tips
  • Trainer Guide
  • Trainee Manual
  • PowerPoints
  • Supporting Materials (e.g., Glossary of Key Words, List of Training Video URLs)

The Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards. In developing the curriculum, the National Long-Term Care Ombudsman Resource Center (NORC) worked with subject matter experts and Ombudsmen and Ombudsman program representatives (paid and volunteer). Join the webinar to hear more about the development process and materials.

Audience: This webinar is intended for State Ombudsmen and those that provide training for paid or volunteer Ombudsman program representatives.

Speakers: Amity Overall-Laib, Director, National Ombudsman Resource Center; and Carol Scott, Ombudsman Program Specialist, National Ombudsman Resource Center

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Quarterly Technical Assistance (TA) Talks

December 15, 2021 - December 15, 2021        

NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC will host quarterly live technical assistance dialogues.

To assist Ombudsman programs in meeting annual continuing education requirements, NORC will provide certificates of participation to those that register and attend the quarterly TA Talks via Zoom. The TA Talks will also be livestreamed on the NORC Facebook page and the recordings and materials will be shared with the network and posted on our website.

Each TA Talk will focus on one topic. To open the discussion, NORC staff, subject matter experts, or your peers will briefly provide information and/or highlight resources then attendees will have ample time to seek technical assistance and ask questions. Attendees are encouraged to share their expertise and experiences to provide peer-to-peer support and learn from each other.

Register for the TA Talk on December 15, 3:00 – 4:00 ET on Volunteer Management. To help shape our discussion we encourage you to start sending your questions to ombudcenter@theconsumervoice.org now.

NOTE: Limited space is available. You must register and attend LIVE on Zoom for the full hour to receive a certificate of participation.

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NORC Webinar - Protecting Residents from Inappropriate Evictions in Residential Care Communities

October 27, 2021        

Register for the NORC webinar - Protecting Residents from Inappropriate Evictions in Residential Care Communities

October 27, 2021 | 3:00 - 4:30 pm ET

Join this webinar to learn about federal and state legal tools and advocacy strategies to defend residents of residential care communities (RCCs) from inappropriate evictions.

Eric Carlson of Justice in Aging will provide an overview of common state laws that may be utilized for eviction protection and explain how the Home and Community-Based Services (HCBS) Rule requires protections against inappropriate eviction for residents living in residential settings funded by Medicaid HCBS programs (e.g., RCCs).

Attendees will also hear about state and local advocacy strategies to address evictions of residents in RCCs. Amanda Scott, Idaho State Long-Term Care Ombudsman, and Molly Davies, Vice President of Elder Abuse Prevention and Ombudsman Services, WISE & Healthy Aging, California Long-Term Care Ombudsman program, will share their work.