Virtual Office Hour Resources

The National Ombudsman Resource Center (NORC) hosts a virtual office hour the last Wednesday of each month at 2:00 pm ET. This is an opportunity to ask questions, share information, and have open conversations with your peers and NORC staff. Starting in August 2024, we will record and post these calls, and you need to register to attend. If you are registered and attend at least 30 minutes of the call, you will be sent a certificate of participation. Limited space is available. Create a monthly calendar reminder on the last Wednesday of each month at 2:00pm ET and register to join.

Below is a list of resources mentioned in each call.

2024

October - Visitation and the Holidays

• Recording
• PowerPoint

August - Voting Resources

• Recording
• PowerPoint

July - NORS Consistency and Quality Assurance

• PowerPoint

June - Investigating Complaints of Abuse, Neglect, and Exploitation

• PowerPoint

May - Individual Conflict of Interest

• PowerPoint

March - Successful Practices for Maintaining Boundaries for your Program

• PowerPoint

February - Maintaining Boundaries for your Role in the Ombudsman Program

• PowerPoint

January - Maintaining Boundaries and Staying in the Ombudsman Program Lane

• Appropriate or Not?
• Appropriate or Not? Answer Sheet
• Considerations for Identifying and Addressing Individual Conflicts of Interest
• Long-Term Care Ombudsman Program Individual Conflict of Interest Screening Template

2023

December - NO VIRTUAL OFFICE HOUR

November - Nursing Home Involuntary Discharge Survey and Count: Survey of Long-Term Care Ombudsmen

• PowerPoint

October - Systems Advocacy and the Proposed Staffing Standard

• PowerPoint

September - Residents' Rights Month

• PowerPoint
• Residents' Rights Month: Amplify Our Voices

August - Working with Survey Agencies

• PowerPoint
• Ombudsman Interaction with State Survey Agencies PowerPoint

NOTE: Bev Laubert, National Ombudsman Program Coordinator, Administration for Community Living, provided the above presentation about the role and responsibilities of the LTCOP during the Association of Health Facility Survey Agencies (AHFSA) annual conference earlier this month.

July - Improving NORS Consistency

• PowerPoint

May - Sexual Expression and Intimacy

• PowerPoint

April - Facility Closures

March - Risk Management

• PowerPoint

February - Designing the Future of Inclusive Long-Term Care – Listening Session

January - Addressing Issues Due to Inadequate Staffing

• FAQ: Do surveyors have to witness a violation themselves to issue a citation for non-compliance?