Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Volunteer Management

Volunteers are the backbone of many Long-term Care Ombudsman Programs. With the help of volunteers, the Ombudsman program can have a regular presence in facilities and stay in touch with residents. Included are resources on recruitment, training, retention, and recognition of volunteers; materials from webinars hosted by the NORC; and volunteer management examples from Ombudsman programs around the country.

​Join our LTCO Volunteer Management Network Listserv!

NORC has created a free, private listserv for Ombudsman programs  that manage volunteers. The purpose of this listserv is to promote discussion among your peers and share challenges and successes regarding Ombudsman program volunteer management. NORC staff will respond to questions and highlight resources, as appropriate. The group is only open to  Ombudsman program representatives that manage volunteers, it is not open to volunteer Ombudsman program representatives, family members, residents, or facility staff. We encourage you to join the listserv and connect with your peers across the country.

To join, contact Carol Scott, Ombudsman Specialist, National Long-Term Care Ombudsman Resource Center.