Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • October is
    Residents' Rights Month

    The 2023 Residents’ Rights Month theme is "Amplify Our Voices." Find resources, activity ideas, and more to highlight residents' rights during October.

    Learn more
  • Routine Access Visit
    Pocket Guide

    This pocket guide describes activities that would constitute a routine access visit and provides a checklist as well as warning signs and red flags of potential abuse, neglect, and/or exploitation.

    Learn more
  • NEW Initial Certification Training Curriculum
    for Long-Term Care Ombudsman Programs

    This is a basic curriculum for initial certification training based on the requirements included in the Administration for Community Living (ACL) Long-Term Care Ombudsman Program Training Standards.

    Learn more
  • 2021 NORS Data Tables
    Now Available

    The 2021 NORS data tables are now available on the NORC website.

    View the NORS data tables

Locate an Ombudsman program, volunteer opportunities, and help near youVisit our map

News and Press

Rhode Island State Ombudsman, Kathy Heren, Interviewed on Loneliness and Isolation in Long-Term Care Facilities

Posted: September 7th, 2023

New Jersey State Ombudsman, Laurie Brewer, Interviewed on a Nursing Home Closing

Posted: September 2nd, 2023

Hawaii State Ombudsman, John McDermott, Interviewed on Staffing Shortages in Long-Term Care Facilities

Posted: August 25th, 2023

DC State Ombudsman, Mark Miller, and Consumer Voice Executive Director, Lori Smetanka, Interviewed on a Minimum Staffing Standard in Nursing Homes

Posted: August 9th, 2023

All News and Press

Resource Center Updates

New Weekly Technical Assistance (TA) Tips on Social Media

Posted: September 27th, 2023

Materials Available from the TA Talk on the National Paralysis Resource Center

Posted: September 21st, 2023

End of Grant Year Wrap-Up 2022-2023

Posted: July 27th, 2023

Ombudsman Outlook June 2023

Posted: June 29th, 2023

Resource Library