Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Revised NORS Data Collection
    Effective October 1, 2019

    Ombudsman programs report their activities to ACL/AoA to be summarized in the National Ombudsman Reporting System (NORS).

    Learn more
  • NORC App for Ombudsman Programs
    Now Available!

    This app was designed to help Long-Term Care Ombudsman programs (LTCOPs) access key resources while working in the field.

    Learn more
  • It's Residents'
    Rights Month!

    The 2019 Residents' Rights Month theme is Stand for Quality.

    Learn more
  • Resources on the Revised
    Nursing Facility Regulations

    On October 4, 2016, the final regulations for nursing homes participating in the Medicare and/or Medicaid programs were published in the Federal Register.

    Learn more

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News and Press

The Harris County Ombudsman Program in Texas Discusses the Importance of Being an Ombudsman

Posted: November 18th, 2019

The Montgomery County MD Ombudsman Program Discuss How Becoming a Volunteer can Make a Difference

Posted: November 12th, 2019

California Ombudsman Program Representatives quoted on Medi-Cal Coverage Denials

Posted: November 1st, 2019

Virginia Ombudsman, Lori Noffsinger, Wrote a Letter to the Editor About Residents' Rights

Posted: October 31st, 2019

All News and Press

Resource Center Updates

November NORC Notes: Trauma-Informed Care Resources

Posted: November 4th, 2019

NORS Technical Assistance Open Dialogue Webinar Part I

Posted: October 31st, 2019

October NORC Notes

Posted: October 1st, 2019

Ombudsman Outlook September 2019

Posted: September 30th, 2019

Resource Library