Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more
  • Revised NORS Data Collection
    Effective October 1, 2019

    Ombudsman programs report their activities to ACL/AoA to be summarized in the National Ombudsman Reporting System (NORS).

    Learn more
  • NORC App for Ombudsman Programs
    Now Available!

    This app was designed to help Long-Term Care Ombudsman programs (LTCOPs) access key resources while working in the field.

    Learn more
  • Navigating the NORC Website

    Watch this short video as an introduction to the NORC website.

    Watch the Video!

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News and Press

Coronavirus Aid, Relief and Economic Security (CARES) Act Signed into Law

Posted: April 3rd, 2020

Washington State Ombudsman, Patricia Hunter, Provides Tips on COVID-19

Posted: March 20th, 2020

Kentucky and Washington State LTC Ombudsmen Work Together on COVID-19

Posted: March 13th, 2020

New Jersey State Ombudsman, Laurie Facciarossa-Brewer, is Quoted in an Article on a Proposed Bill that Would Mean Stiffer Penalties for Senior Care Homes in Cases of Abuse

Posted: March 9th, 2020

All News and Press

Resource Center Updates

Ombudsman Outlook March 2020

Posted: March 31st, 2020

New Postcard to Share Information About the Long-Term Care Ombudsman Program

Posted: March 17th, 2020

Part II Webinar Materials from the Three-Part Volunteer Management Webinar Series

Posted: March 11th, 2020

March NORC Notes: Coronavirus Prevention in LTC Facilities - Information for Long-Term Care Ombudsman Programs

Posted: March 6th, 2020

Resource Library