Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • New Resource
    Protecting Residents from Nursing Facility-Initiated Discharges

    This resource blends pertinent federal nursing home requirements and surveyor guidance with action steps for Ombudsmen to consider. We encourage Ombudsman programs to use this resource as a basic guide for using federal regulations and guidance to address common issues related to facility-initiated discharges.

    Learn more
  • COVID-19 Recovery and
    Reentry Resources

    In anticipation of resuming in-person visits, NORC convened a workgroup to discuss issues regarding Ombudsman program services during the pandemic and to provide input on COVID-19 Recovery and Reentry Resources.

    Learn more
  • New NORS Online
    Training Course

    This course is an online training tool to help Ombudsman programs understand and comply with National Ombudsman Reporting (NORS) reporting requirements. The course contains the same content as existing training materials.

    Learn more
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more

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News and Press

Virginia State Ombudsman, Joani Latimer, discussed the state of nursing homes with the Virginia Poverty Law Center

Posted: April 26th, 2021

Ombudsman Programs Celebrate National Volunteer Appreciation Week 2021

Posted: April 24th, 2021

California Ombudsman, Molly Davies, Interviewed on Immediate Jeopardy in Nursing Homes

Posted: April 6th, 2021

Ohio Ombudsman, Chip Wilkins, Interviewed on COVID-19 Vaccinations for Visitors

Posted: March 31st, 2021

All News and Press

Resource Center Updates

May NORC Notes: Tips for Ombudsman Programs on Successful Communication During COVID-19

Posted: May 3rd, 2021

Webinar Materials Available from Part I of the COVID-19 Recovery and Reentry Resources TA Open Dialogue Series

Posted: April 28th, 2021

April NORC Notes: Volunteer Recruitment, Training, and Retention During COVID-19

Posted: April 1st, 2021

Ombudsman Outlook March 2021

Posted: March 31st, 2021

Resource Library

COVID-19 Updates

Learn about the most recent information and resources.
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