Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • COVID-19:
    Information for Long-Term Care Ombudsmen

    As the outbreak continues to evolve, it is important for Ombudsman programs to be informed and take precautions in order to prevent the spread.

    Learn more
  • Revised NORS Data Collection
    Effective October 1, 2019

    Ombudsman programs report their activities to ACL/AoA to be summarized in the National Ombudsman Reporting System (NORS).

    Learn more
  • NORC App for Ombudsman Programs
    Now Available!

    This app was designed to help Long-Term Care Ombudsman programs (LTCOPs) access key resources while working in the field.

    Learn more
  • Navigating the NORC Website

    Watch this short video as an introduction to the NORC website.

    Watch the Video!

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News and Press

Texas State Ombudsman, Patty Ducayet, is Interviewed on Nursing Homes Combating COVID-19

Posted: May 22nd, 2020

Ohio State Ombudsman, Beverley Laubert, is Interviewed on Long-Term Care Staffing During COVID-19

Posted: May 21st, 2020

Ombudsman Window Visits in Illinois

Posted: May 14th, 2020

New Jersey State Ombudsman, Laurie Brewer, Talks to the Washington Post About Rising COVID-19 Cases in Nursing Homes

Posted: April 29th, 2020

All News and Press

Resource Center Updates

Part II Webinar Materials Available from the COVID-19 & Ombudsman Programs Four-Part Webinar Series

Posted: May 20th, 2020

Taking Care of You Fact Sheet

Posted: May 1st, 2020

May NORC Notes: Self-Care Resources

Posted: May 1st, 2020

Part I Webinar Materials Available from the COVID-19 and Ombudsman Programs Four-Part Webinar Series

Posted: April 29th, 2020

Resource Library

COVID-19 Updates

Learn about the most recent information and resources.
Stay informed >>