Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services
  • Revised NORS Data Collection
    Effective October 1, 2019

    Ombudsman programs report their activities to ACL/AoA to be summarized in the National Ombudsman Reporting System (NORS).

    Learn more
  • NORC App for Ombudsman Programs
    Now Available!

    This app was designed to help Long-Term Care Ombudsman programs (LTCOPs) access key resources while working in the field.

    Learn more
  • Navigating the NORC Website

    Watch this short video as an introduction to the NORC website.

    Watch the Video!
  • Resources on the Revised
    Nursing Facility Regulations

    On October 4, 2016, the final regulations for nursing homes participating in the Medicare and/or Medicaid programs were published in the Federal Register.

    Learn more

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News and Press

Michigan State Long-Term Care Ombudsman Program and MDHHS Leadership Visited Nursing Homes Together

Posted: September 18th, 2019

Wisconsin Volunteer Newsletter

Posted: August 20th, 2019

Maryland State LTC Ombudsman and the Office of the Attorney General Worked Together to Combat the Abuse of Older Adults in Unlicensed Assisted Living Facilities

Posted: July 29th, 2019

Ohio State LTC Ombudsman Quoted in Article on Recent List of Under-Performing Nursing Homes

Posted: June 10th, 2019

All News and Press

Resource Center Updates

Advocacy Tools and Successful Practices to Protect Residents from Nursing Facility Discharges Webinar

Posted: September 25th, 2019

NORS FAQ Webinar

Posted: September 23rd, 2019

September NORC Notes

Posted: September 3rd, 2019

Updated Medicaid Bed Hold Policies by State

Posted: August 23rd, 2019

Resource Library