Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Events

Suggested additions to this calendar may be directed to Katie Kohler, Program and Outreach Associate.  The Ombudsman Resource Center Calendar of Events is intended to include specific events, national meetings, training sessions of the aging network and other organizations of possible interest. NORC and Consumer Voice are not responsible for the content of the meetings (except where sponsored by Consumer Voice) or for changes in the dates or locations. Please contact the sponsoring organization directly for additional information.

2021


Webinar on Resuming In-Person Visits During COVID-19: Tips for Identifying Trauma, Potential Abuse, and Supporting Residents

June 18, 2021

Join NORC for the webinar, Resuming In-Person Visits During COVID-19: Tips for Identifying Trauma, Potential Abuse, and Supporting Residents on Friday, June 18, 3:00-4:30 ET

June 15 is World Elder Abuse Awareness Day (WEAAD)

June 15, 2021

World Elder Abuse Awareness Day (WEAAD) is June 15, 2021 and serves as a call-to-action for individuals, organizations, and communities to bring attention to the issue of elder abuse, neglect, and exploitation. The National Center on Elder Abuse (NCEA) shared new and updated tools to help you generate awareness about elder abuse, at any distance.

May is Older Americans Month: Communities of Strength

May 01, 2021

Every May, the Administration for Community Living leads our nation’s observance of Older Americans Month (OAM). The theme for 2021 is “Communities of Strength.”

COVID-19 Recovery and Reentry: TA Open Dialogue Webinars

April 27, 2021 - May 25, 2021

Do you have questions as your program “gets back to normal” or are you interested in hearing about successful Ombudsman program practices during the pandemic? If so, this three-part webinar series will provide a brief overview of the COVID-19 Recovery and Reentry Resources, share successful program practices, and provide time for questions. Presenters will discuss examples of volunteer recruitment, communication with residents and families, and complaint investigation and resolution. Attendees are encouraged to share their experiences and ask questions regarding the topic.

National Volunteer Week: April 18-24, 2021

April 18, 2021 - April 24, 2021

The theme for the April 18-24, 2021 National Volunteer Week is Shining a Light on the People and Causes That Inspire Us to Serve. The LTCOP could not be its best without the volunteers who help carry out the mission of advocating for long-term care residents.

2020


Webinar - Ombudsman Program Communication and Advocacy During COVID-19

June 23, 2020

In-person visitation restrictions intended to reduce the spread of Coronavirus Disease 2019 (COVID-19) required Ombudsman programs to adapt quickly to ensure residents have access to program services. In-person visits with residents are a core part of Ombudsman program outreach and advocacy and there is no substitute for that connection and experience. However, during this crisis programs must use other means to connect with residents to provide information and respond to complaints.

June 15 is World Elder Abuse Awareness Day (WEAAD)

June 15, 2020 - June 15, 2020

World Elder Abuse Awareness Day (WEAAD) – commemorated on June 15th every year – is an opportunity for people or organizations to take action to protect older people by raising awareness about elder abuse, why it occurs, and what we can do to stop it. We can act collectively to support justice for all.

Webinar - Cultural and Linguistic Competence: What It Means for Ombudsman Programs

June 10, 2020

This webinar will offer definitions and conceptual frameworks for cultural competence and linguistic competence and examine what they mean for Ombudsman Programs, their staff, and volunteers. It will also offer examples of two programs that provide professional development and training on implicit and explicit biases and the unique cultural issues related to underserved lesbian, gay, bisexual, and transgender (LGBT) community within long-term care.

May is Older Americans Month: Make Your Mark

May 01, 2020 - May 31, 2020

Every May, the Administration for Community Living leads the observance of Older Americans Month. The 2020 theme is Make Your Mark.

Webinar Series - COVID-19 and Ombudsman Programs: Understanding How Trauma Impacts You, Residents, and Your Advocacy

April 29, 2020 - July 29, 2020

In partnership with the Colorado Long-Term Care Ombudsman program, Consumer Voice and NORC are offering a four-part webinar series regarding the impact of trauma due to the COVID-19 pandemic on long-term care residents and Ombudsman programs. The webinar series will highlight important themes related to trauma-informed care, person-centered care, compassion fatigue, and vicarious trauma. The series will include case studies, self-reflection activities and exercises, and materials for attendees.

2019


NORS Technical Assistance Open Dialogue Webinars

October 30, 2019 - December 17, 2019

Join us for a series of NORS technical assistance open dialogue webinars now that the revised NORS data collection has been effective for a few weeks (as of October 1, 2019).

Advocacy Tools and Successful Practices to Protect Residents from Nursing Facility Discharges Webinar

September 25, 2019

Presenters will provide an overview of the Ombudsman Learning Collaborative to Protect Residents Against Nursing Facility-Initiated Discharges project.

NORS FAQ Webinar

September 24, 2019

Join us to hear answers to frequently asked questions about the revised NORS data collection.

World Elder Abuse Awareness Day (WEAAD)

June 15, 2019

World Elder Abuse Awareness Day (WEAAD) – commemorated on June15th every year – is an opportunity for people or organizations to take action to protect older people by raising awareness about elder abuse, why it occurs, and what we can do to stop it. We can act collectively to support justice for all.

Trauma-Informed Care: Nursing Home Responsibilities and Ombudsman Program Advocacy Webinar

June 10, 2019

Mark your calendar for an upcoming NORC webinar titled, Trauma-Informed Care: Nursing Home Responsibilities and Ombudsman Program Advocacy on Monday, June 10th at 3:00pm – 4:30pm ET.

Older Americans Month

May 01, 2019 - March 31, 2019

Every May, the Administration for Community Living leads our nation’s observance of Older Americans Month. The 2019 theme is Connect, Create, Contribute.

Navigating the National Ombudsman Resource Center Website Webinar

April 24, 2019

The National Ombudsman Resource Center (NORC) website is filled with information, resources, and news from Ombudsman programs to support and inform programs across the country. This presentation walks through the NORC website and new On-Demand Training Center. The presentation shows how resources and information is organized on the website and where to go if you need help.

National Volunteer Appreciation Week

April 07, 2019 - April 13, 2019

What is your program doing to recognize the volunteers who give their time to visit and advocate with and for individuals that live in long-term care facilities? The week of April 7 to 13, National Volunteer Week, is a perfect time to reach out and say thanks for volunteering with your program and making a difference in the lives of the residents.

Revised National Ombudsman Reporting System (NORS) Training Five Part Webinar Series

February 05, 2019 - May 29, 2019

This is a five-part webinar series on the revised National Ombudsman Reporting System (NORS) training materials created by NORC.

2018


Webinar - Advocating for Residents with Mental Health Needs: What to do When a Resident Threatens to Harm Themselves

December 04, 2018

Join us for a webinar to discuss Ombudsman program advocacy for residents with mental health needs and how to respond when residents threaten to harm themselves.

Webinar - Ending Nursing Home Violence Between Residents: Prevention, Intervention, and Advocacy

June 26, 2018

This webinar will examine the widespread problem of physical violence (resident to resident mistreatment) in nursing homes and argue that a large-scale public health initiative is needed to end nursing home violence.

Webinar - Systems Advocacy: It's More than Legislative Work

January 17, 2018

Participants were taught what is required under the federal law and rule regarding systems advocacy.

2017


Residents' Rights Month 2017: It's All About Me: My Life, My Care, My Choices

October 01, 2017 - October 31, 2017

October is “Residents’ Rights Month,” an annual event designated by Consumer Voice to honor residents living in all long-term care facilities. It is an opportunity to focus on and celebrate awareness of dignity, respect and the rights of each resident. The theme for this year’s Residents’ Rights Month, “It’s All About Me: My Life, My Care, My Choices,” focuses on the respect and dignity of every resident.

Webinar - LTCOP Volunteer Management: Model Materials and Sharing Best Practices

May 31, 2017

This 90-minute webinar is applicable to all staff representatives who recruit, train, and work with volunteer Ombudsman program representatives. The speakers shared the new model volunteer intake and risk management materials (e.g., application form, interview questions, code of ethics, acknowledgement form) and highlighted recruitment ideas.

Webinar - LTCOP Rule: Identifying and Addressing Individual Conflicts of Interest

April 25, 2017

This webinar was designed to assist Ombudsman program representatives in understanding the COI provisions in the LTCOP Rule and how to apply them in your work.

Webinar - LTCOP Rule: Supporting Person-Centered Advocacy- Complaint Investigations and Abuse Reporting

March 30, 2017

The National Ombudsman Resource Center (NORC) hosted the first webinar of a two-part series on the LTCOP Rule. Speakers included, Louise Ryan, Ombudsman Program Specialist, Office of Long-Term Care Ombudsman Programs, AoA/ACL; Carol Scott, Ombudsman Specialist, National Ombudsman Resource Center; and Jan Brown, Ombudsman Specialist PA Department of Aging.

2016


Residents' Rights Month 2016: My Vote Matters

October 01, 2016 - October 31, 2016

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities, including nursing homes, sub acute units, assisted living, board and care and retirement communities. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2016 is, “My Vote Matters” with the goal of highlighting residents’ right to vote and participate in the political process.

Changing Landscape of Long-term Care Conference

June 10, 2016 - June 10, 2016

Join VOYCE, the local ombudsman program in St. Louis, for the 5th Annual Changing Landscape of Long Term Care Conference. This year there will be national and local experts present discuss dynamic strategies, innovative tools and available long-term care options.

2015


Residents' Rights Month 2015: CARE Matters

October 01, 2015 - October 31, 2015

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities, including nursing homes, sub acute units, assisted living, board and care and retirement communities. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2015 is, “CARE Matters” with the goal of highlighting quality care.

Identifying, Preventing, and Responding to Bullying in Long-Term Care Facilities Webinar

July 28, 2015

Save the date to join a discussion about the prevalence of bullying among residents in long-term care facilities and learn how to identify, prevent, and respond to these incidents.

Webinar: Supporting Volunteer LTC Ombudsmen and Minimizing Risk

April 28, 2015 - April 28, 2015

During this webinar we discuss how risk management applies to every aspect of managing and supporting volunteer long-term care ombudsmen. Presenters provide tips for screening volunteers, identifying and removing risk, and responding to situations when the actions, or inaction, of a volunteer LTCO negatively impacts your program.