Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

Events

Suggested additions to this calendar may be directed to Katie Kohler, Program and Outreach Associate.  The Ombudsman Resource Center Calendar of Events is intended to include specific events, national meetings, training sessions of the aging network and other organizations of possible interest. NORC and Consumer Voice are not responsible for the content of the meetings (except where sponsored by Consumer Voice) or for changes in the dates or locations. Please contact the sponsoring organization directly for additional information.

2022


Virtual Office Hour

November 30, 2022

The National Ombudsman Resource Center (NORC) is hosting a virtual open office hour the last Wednesday of each month at 2:00 pm ET. This is an opportunity to ask questions, share information, and have open conversations.

We Have Unique Roles, But Often Support the Same Consumer: LTCOP and APS Collaboration

September 15, 2022 - September 15, 2022

Join this webinar to learn how Long-Term Care Ombudsman programs (LTCOP) and Adult Protective Services (APS) can work together to better serve people living in long-term care facilities. Programs from three states will share how their collaboration enhanced staff and community partners’ knowledge about each program, provided training regarding sexual abuse and exploitation of long-term care residents, and assisted individuals involuntarily discharged from facilities.

Webinar - Voices for Equality: Advocating for LGBTQ+ Residents

August 11, 2022 - August 11, 2022

While lesbian, gay, bisexual, transgender, and queer (LGBTQ+) residents face many of the same concerns as straight residents, there are, however, unique historical and cultural considerations when working with this often invisible population. With a mix of policy, education, and resources, Ombudsman program representatives and advocates can address their individual, community, and systemic needs. This webinar will equip attendees with an understanding of the challenges LGBTQ+ residents face, built familiarity with federal, state, and local policy, and walk away with resources on LGBTQ+ inclusion, such as the new Long-Term Care Equality Index (LEI), a national LGBTQ+ benchmarking tool.

TA Talk: Investigating Complaints Involving Allegations of Abuse

June 29, 2022 - June 29, 2022

NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC will host quarterly live technical assistance dialogues.

Webinar - LTCOPs and Legal Services: Working Together to Protect Residents from Nursing Facility-Initiated Discharges

June 22, 2022 - June 22, 2022

The National Long-Term Care Ombudsman Resource Center (NORC) and the National Center on Law & Elder Rights (NCLER) invite you to a webinar that will discuss the roles and responsibilities of the Long-Term Care Ombudsman program (LTCOP) and legal services and how they can work together to protect rights of residents in nursing facilities.

June 15 is World Elder Abuse Awareness Day (WEAAD)

June 15, 2022

Every year on June 15th, communities around the world join to commemorate World Elder Abuse Awareness Day (WEAAD). Since its inception 16 years ago, WEAAD has provided an opportunity to promote awareness of—and critical actions from all over the world that addresses—abuse, neglect, and exploitation of older people.

Discussion on Treatment and Workplace Conditions for Direct Care Workers

May 24, 2022 - May 24, 2022

Join your colleagues from across the country to share your observations related to workforce conditions in long-term care settings and how it impacts the quality of life and care of residents with representatives from ADvancing States, the National Long-Term Care Ombudsman Resource Center, and the National Consumer Voice for Quality Long-Term Care.

Older Americans Month May 2022: Age My Way

May 01, 2022 - May 31, 2022

Every May, ACL leads the nation’s observance of Older Americans Month (OAM). In 2022, ACL will be focusing on aging in place – how older adults can plan to stay in their homes and live independently in their communities for as long as possible. The 2022 theme is Age My Way, an opportunity for all of us to explore the many ways older adults can remain in and be involved with their communities.

Webinar - Recognizing the Importance of Volunteers

April 21, 2022 - April 21, 2022

Join us to learn about volunteer representative recruitment and retention. Volunteer representatives will discuss why they stay with the program and Ombudsman programs will share state and local level examples of successful recruitment and retention activities. This information may assist programs in shaping their recruitment messages.

Volunteer Appreciation Week: April 17-23, 2022

April 17, 2022 - April 23, 2022

National Volunteer Week, April 17-23, 2022 is an opportunity to recognize the impact of volunteer service and the power of volunteers to tackle society’s greatest challenges, to build stronger communities and be a force that transforms the world.

Quarterly Technical Assistance (TA) Talks - Resident Councils

March 30, 2022 - March 30, 2022

NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC will host quarterly live technical assistance dialogues.

Money Mule Scams: Tips for Prevention, Identification, and Trauma-Informed Assistance

March 10, 2022

Attendees will learn the basics about money mule scams, including examples of these scams, tips for prevention and identification, how individuals can seek help, and available consumer education materials.

Webinar Are You Ready? Ombudsman Program Emergency Preparedness and Response

February 23, 2022

Participants will learn how Ombudsman programs may better serve residents of long-term care facilities by being prepared for emergencies and how to best respond to them.

Webinar on the new Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs

January 26, 2022

NORC is pleased to launch the new Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs! Do you provide training at the state or local level? If so, this webinar is for you!

2021


Quarterly Technical Assistance (TA) Talks

December 15, 2021 - December 15, 2021

NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC will host quarterly live technical assistance dialogues.

NORC Webinar - Protecting Residents from Inappropriate Evictions in Residential Care Communities

October 27, 2021

Join this webinar to learn about federal and state legal tools and advocacy strategies to defend residents of residential care communities (RCCs) from inappropriate evictions.