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Specialized Information for:
Nursing HomesAssisted Living/Board & Care Home and Community Based Services
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Specialized Information for:
Nursing HomesAssisted Living/Board & Care Home and Community Based Services
Suggested additions to this calendar may be directed to Katie O'Hearn, Manager, Program and Outreach. The Ombudsman Resource Center Calendar of Events is intended to include specific events, national meetings, training sessions of the aging network and other organizations of possible interest. NORC and Consumer Voice are not responsible for the content of the meetings (except where sponsored by Consumer Voice) or for changes in the dates or locations. Please contact the sponsoring organization directly for additional information.
October 30, 2024
The National Ombudsman Resource Center (NORC) is hosting a virtual office hour the last Wednesday of each month at 2:00 pm ET. This is an opportunity to ask questions, share information, and have open conversations.
July 10, 2024
Diversity, equity, inclusion, and accessibility (DEIA) are essential components for creating a foundation that ensures fair treatment and full participation of all individuals, especially those that have been underrepresented and marginalized. Join this webinar to hear how three states have thoughtfully and purposefully started to focus on DEIA principles internally; how your program (and the residents you serve) will benefit when you apply a DEI lens to your management, processes, and advocacy; and hear experiences and considerations from a local perspective.
May 01, 2024 - May 31, 2024
Every May, the Administration for Community Living leads our nation’s observance of Older Americans Month. The 2024 theme is Powered by Connection.
April 21, 2024 - April 27, 2024
National Volunteer Week, April 21-27, 2024 is an opportunity to recognize the impact of volunteer service and the power of volunteers to tackle society’s greatest challenges, to build stronger communities and be a force that transforms the world.
April 17, 2024
A knowledge of substance use disorders and common behavioral symptoms are essential to understanding how to support residents with substance use disorders within the nursing home environment. This webinar will define substance use terminology, examine signs and symptoms, and review substance use screening tools that can be used in nursing facilities. The importance of using stigma-free language for providing person-centered care will also be discussed.
April 05, 2024
Join your Long-Term Care Ombudsmen (LTCO) colleagues from across the country to learn how their programs are recruiting volunteers and how they plan to celebrate 2024 Volunteer Appreciation Week. Attendees will hear successful (and not so successful) recruitment efforts and walk away with tips and ideas for acquiring new volunteers. We will also be recognizing and thanking the network of over 4,000 people who serve as LTCO volunteers!
November 28, 2023
Join the National Consumer Voice for Quality Long-Term Care (Consumer Voice) and the National Long-Term Care Ombudsman Resource Center (NORC) for Resources for Supporting Residents with Mental and/or Behavioral Health Needs webinar on Tuesday, November 28, 2:00 – 3:00pm ET.
September 21, 2023
NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC is hosting quarterly live technical assistance dialogues. The TA Talks are also live streamed on the NORC Facebook page. Join us on September 21 at 2:00 pm ET to talk about the National Paralysis Resource Center.
May 01, 2023 - May 31, 2023
Every May, ACL leads the nation’s observance of Older Americans Month (OAM). In 2023, ACL has chosen the theme, Aging Unbound.
April 25, 2023 - April 25, 2023
Join the National Consumer Voice for Quality Long-Term Care (Consumer Voice) and the National Ombudsman Resource Center (NORC) for The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures.
March 15, 2023
oin us to talk about Using Online Tools for Program Promotion and Volunteer Recruitment.
January 31, 2023
Join the National Long-Term Care Ombudsman Resource Center (NORC) for a webinar on Communications and Media Relations to Raise Awareness of the Long-Term Care Ombudsman Program on Tuesday, January 31 from 2:00 - 3:30 pm ET.
December 14, 2022
NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC is hosting quarterly live technical assistance dialogues. The TA Talks are also live streamed on the NORC Facebook page. Join us to talk about Family Councils.
September 15, 2022 - September 15, 2022
Join this webinar to learn how Long-Term Care Ombudsman programs (LTCOP) and Adult Protective Services (APS) can work together to better serve people living in long-term care facilities. Programs from three states will share how their collaboration enhanced staff and community partners’ knowledge about each program, provided training regarding sexual abuse and exploitation of long-term care residents, and assisted individuals involuntarily discharged from facilities.
August 11, 2022 - August 11, 2022
While lesbian, gay, bisexual, transgender, and queer (LGBTQ+) residents face many of the same concerns as straight residents, there are, however, unique historical and cultural considerations when working with this often invisible population. With a mix of policy, education, and resources, Ombudsman program representatives and advocates can address their individual, community, and systemic needs. This webinar will equip attendees with an understanding of the challenges LGBTQ+ residents face, built familiarity with federal, state, and local policy, and walk away with resources on LGBTQ+ inclusion, such as the new Long-Term Care Equality Index (LEI), a national LGBTQ+ benchmarking tool.
June 29, 2022 - June 29, 2022
NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC will host quarterly live technical assistance dialogues.
June 22, 2022 - June 22, 2022
The National Long-Term Care Ombudsman Resource Center (NORC) and the National Center on Law & Elder Rights (NCLER) invite you to a webinar that will discuss the roles and responsibilities of the Long-Term Care Ombudsman program (LTCOP) and legal services and how they can work together to protect rights of residents in nursing facilities.
June 15, 2022
Every year on June 15th, communities around the world join to commemorate World Elder Abuse Awareness Day (WEAAD). Since its inception 16 years ago, WEAAD has provided an opportunity to promote awareness of—and critical actions from all over the world that addresses—abuse, neglect, and exploitation of older people.
May 24, 2022 - May 24, 2022
Join your colleagues from across the country to share your observations related to workforce conditions in long-term care settings and how it impacts the quality of life and care of residents with representatives from ADvancing States, the National Long-Term Care Ombudsman Resource Center, and the National Consumer Voice for Quality Long-Term Care.
May 01, 2022 - May 31, 2022
Every May, ACL leads the nation’s observance of Older Americans Month (OAM). In 2022, ACL will be focusing on aging in place – how older adults can plan to stay in their homes and live independently in their communities for as long as possible. The 2022 theme is Age My Way, an opportunity for all of us to explore the many ways older adults can remain in and be involved with their communities.
April 21, 2022 - April 21, 2022
Join us to learn about volunteer representative recruitment and retention. Volunteer representatives will discuss why they stay with the program and Ombudsman programs will share state and local level examples of successful recruitment and retention activities. This information may assist programs in shaping their recruitment messages.
April 17, 2022 - April 23, 2022
National Volunteer Week, April 17-23, 2022 is an opportunity to recognize the impact of volunteer service and the power of volunteers to tackle society’s greatest challenges, to build stronger communities and be a force that transforms the world.
March 30, 2022 - March 30, 2022
NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC will host quarterly live technical assistance dialogues.
March 10, 2022
Attendees will learn the basics about money mule scams, including examples of these scams, tips for prevention and identification, how individuals can seek help, and available consumer education materials.
February 23, 2022
Participants will learn how Ombudsman programs may better serve residents of long-term care facilities by being prepared for emergencies and how to best respond to them.
January 26, 2022
NORC is pleased to launch the new Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs! Do you provide training at the state or local level? If so, this webinar is for you!
December 15, 2021 - December 15, 2021
NORC provides daily in-depth technical assistance, consultation, information, and referral, for Ombudsman programs. To increase direct access to technical assistance (TA) and peer support, NORC will host quarterly live technical assistance dialogues.
October 27, 2021
Join this webinar to learn about federal and state legal tools and advocacy strategies to defend residents of residential care communities (RCCs) from inappropriate evictions.