Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

National Ombudsman Reporting System (NORS)

Ombudsman programs report their activities such as facility visits, complaints received and investigated, information and assistance provided, and community education to the Administration for Community Living (ACL)/Administration on Aging (AoA) to be summarized in the National Ombudsman Reporting System (NORS). NORS data is available on the ACL AGing, Independence, and Disability (AGID) Program Data Portal here and on the NORC website.  

The NORS data collection was revised effective October 1, 2019. The revisions to NORS will enhance ACL’s ability to understand and report on: Ombudsman program operations, the experience of long-term care facility residents, and changes in long-term supports and services policies, research, and practices.

NORC updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. 


The Basics – What You Must Know

NORS Training Materials and Online Course

Complaint Codes

Frequently Asked Questions (FAQs)

Additional Materials


View archive

The Basics – What You Must Know

Introduction: NORS Revisions

Crosswalk A: NORS Overview

Crosswalk B: Complaint Codes (Old NORS to Revised NORS)

Hide text