National Ombudsman Reporting System (NORS)

Ombudsman programs report their activities such as facility visits, complaints received and investigated, information and assistance provided, and community education to the Administration for Community Living (ACL)/Administration on Aging (AoA) to be summarized in the National Ombudsman Reporting System (NORS). NORS data is available on the ACL AGing, Independence, and Disability (AGID) Program Data Portal here and on the NORC website.  

NOTE: The materials with UPDATED next to them were revised. Use these versions for training, the links have changed.

The Basics – What You Must Know

• Table 1: NORS Parts A, B and C - Case and complaint codes, values, and definitions - UPDATED DECEMBER 2021
• Table 2: Complaint codes and definitions - UPDATED DECEMBER 2021
• Table 3: State Program Information - UPDATED DECEMBER 2021
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Complaint Codes

• User Friendly NORS Complaint Codes and Definitions - UPDATED DECEMBER 2021
• One-Page List of NORS Complaint Codes - UPDATED DECEMBER 2021

Frequently Asked Questions (FAQs)

• NORS FAQs - UPDATED JULY 2024
• NORS FAQ and TA Open Dialogue Webinars

Additional Materials

• Case Notes Checklist
• State Ombudsman NORS Training
• NORS Data
• 2020 NORS Data Brief - Long-Term Care Ombudsman Program: Supporting Transitions

Archive

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