Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

National Ombudsman Reporting System (NORS)

Ombudsman programs report their activities such as facility visits, complaints received and investigated, information and assistance provided, and community education to the Administration for Community Living (ACL)/Administration on Aging (AoA) to be summarized in the National Ombudsman Reporting System (NORS). NORS data is available on the ACL AGing, Independence, and Disability (AGID) Program Data Portal here and on the NORC website.  

NOTE: The materials with UPDATED next to them were revised. Use these versions for training, the links have changed.

The Basics – What You Must Know

Click Here for NORS Training Materials and Online Course - UPDATED


Complaint Codes

Frequently Asked Questions (FAQs)

Additional Materials


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The Basics – What You Must Know

Introduction: NORS Revisions

Crosswalk A: NORS Overview

Crosswalk B: Complaint Codes (Old NORS to Revised NORS)

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