Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

2021 Training Webinars

Resuming In-Person Visits During COVID-19: Tips for Identifying Trauma and/or Potential Abuse and Supporting Residents (June 18, 2021)

Webinar Materials

Speakers: Dr. Laura Mosqueda, Professor of Family Medicine, Keck School of Medicine of University of Southern California (USC), Keck School of Medicine of USC operates the National Center on Elder Abuse (NCEA); Karen Jones, Chair, National Association of Local Long-Term Care Ombudsmen (NALLTCO), Executive Director/Program Manager Long-Term Care Ombudsman Services of San Luis Obispo County, California Long-Term Care Ombudsman Program; and Jane Brink, Regional Ombudsman, Minnesota Long-Term Care Ombudsman Program, Member of National Consumer Voice for Quality Long-Term Care Leadership Council, and NALLTCO Board Member

COVID-19 Recovery and Reentry Resources: TA Open Dialogue Webinar Series (April 27, May 11, and May 25, 2021)

Session One: Successful Volunteer Recruitment, Training, and Retention During COVID-19
This webinar shared successful volunteer recruitment, training, and retention examples from Oregon and Ohio programs.

Webinar Materials

Speakers: Mary Book, Volunteer Coordinator for the Ohio Area Agency on Aging, District 7; Beverley Laubert, Ohio State Long-Term Care Ombudsman; and Natascha Adams, Volunteer Recruitment Specialist for the Oregon Office of the Long-Term Care Ombudsman

Session Two: Successful Communication During COVID-19
This webinar shared examples of successful communication between residents, their family members, and the Ombudsman program.

Webinar Materials

Speakers: Patty Ducayet, Texas State Long-Term Care Ombudsman; Shazia Sultan, Manager, Brazos Valley Long-Term Care Ombudsman Program, Texas; and Heidi L'Esperance, Regional Long-Term Care Ombudsman, Snohomish County, Washington

Session Three: Successful Complaint Investigation and Resolution During COVID-19
This session explored how Ombudsman programs have successfully advocated with and for residents, despite in-person visitation restrictions and other barriers.

Webinar Materials

Speakers: Amanda Grooms, Buffalo Trace District Ombudsman, Kentucky; Zev Samuels, District (R9) Long Term Care Ombudsman, Tennessee; Kim Boyd, District 7 Long-Term Care Ombudsman, Tennessee; Melinda Lunday, Middle Tennessee District Long-Term Care Ombudsman, Tennessee; Thomas Kahler, District 2 Long-Term Care Ombudsman, Tennessee

Using Data to Strengthen Your Nursing Home Advocacy (January 19, 2021)

View the slides as a PDF and PPT.

Consumer Fact Sheet: Requirements for Nursing Home Care Staff and Administration

Speaker: Richard Mollot, Executive Director of the Long Term Care Community Coalition