Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

2019 Training & Conference Calls/Webinars

Trauma-Informed Care: Nursing Home Responsibilities and Ombudsman Program Advocacy

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Ensuring that residents who are trauma survivors receive culturally competent, trauma-informed care is one of several new federal requirements which will go into effect when Phase 3 of the revised federal nursing home regulations are implemented November 28, 2019. Attendees learned about trauma-informed care, the new federal requirement, how trauma-informed care relates to resident-centered care, and what this means for Ombudsman program advocacy and communication. Presenters included Nancy Kusmaul, Assistant Professor at the University of Maryland Baltimore County, and Patricia Hunter, Washington State LTC Ombudsman. 

Navigating the National Ombudsman Resource Center Website

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The National Ombudsman Resource Center (NORC) website is filled with information, resources, and news from Ombudsman programs to support and inform programs across the country. This presentation walks through the NORC website and new On-Demand Training Center. The presentation shows how resources and information is organized on the website and where to go if you need help. Watch this short video as an introduction to the NORC website and read the March NORC Notes to learn more about the NORC website and recent updates. 


Revised NORS Five-Part Webinar Series

This is a five-part webinar series on the revised National Ombudsman Reporting System (NORS) training materials created by NORC.

State Ombudsman programs submit data regarding program activities to the Administration for Community Living (ACL)/Administration on Aging (AoA), using the codes, definitions, and activities outlined in the instructions for the National Ombudsman Reporting Systems (NORS). The data has been collected since 1996 and this is the first comprehensive revision. The revised NORS data collection is effective October 1, 2019.

NORC has updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. States are to continue to use the current approved NORS codes and instructions and training materials to ensure consistent reporting until the updated data collection is effective on October 1, 2019.

The purpose of this webinar series is to introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. The first webinar will introduce the revised new NORS data collection and the following four webinars will cover each part of the revised four-part training.

Introduction to the revised National Ombudsman Reporting System (NORS) (February 5, 2019)

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Part I: Case, Complaint, Complainant, and Information and Assistance (February 27, 2019)

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Part I Revised NORS Training Materials

Part II: Complaint Coding (March 19, 2019)

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Part II  Revised NORS Training Materials

Part III: Verification, Disposition, Referral, and Closing Cases (April 30, 2019)

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Part III  Revised NORS Training Materials

Part IV: Ombudsman Program Activities (Wednesday, May 29, 2019)

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Part IV Revised NORS Training Materials