Specialized Information for:

Nursing HomesAssisted Living/Board & Care Home and Community Based Services

COVID-19 LTCOP Programmatic Information

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ACL Resources

ACL: FAQs Coronavirus Response and Relief Supplemental Appropriations Act of 2021: Long-Term Care Ombudsman Programs - February 1, 2021

ACL: FAQs Coronavirus Response and Relief Supplemental Appropriations Act of 2021: Grants to Enhance Adult Protective Services to Respond to COVID-19 - February 1, 2021

ACL: Long-Term Care Ombudsman Programs Reporting Requirements for CARES Act Funding - May 4, 2020

ACL: State Allocations and Program Allocations for CARES Act Funding (ACL website)

ACL: Long-Term Care Ombudsman Program-Fiscal and Programmatic FAQs: The Coronavirus Aid, Relief, and Economic Security Act (CARES ACT)

ACL: Long-Term Care Ombudsman Program Frequently Asked Questions – COVID-19

ACL: Long-Term Care Ombudsman Program and COVID-19 Overview - March 10, 2020

Emergency Preparedness and Response:  Model Policies and Procedures for State LTCO Programs - November 23, 2015

ACL COVID-19 page

NORC Resources









Long-Term Care Ombudsman Program Postcard
This postcard is available in three versions and can be used by long-term care Ombudsman programs or long-term care facilities to share information about the Ombudsman program. Programs can personalize the postcards and/or print and share them with residents and family members. Version 1 - 8.2 x 5.8 PostcardVersion 2 - Printable Half Sheet, Version 3 - Printable Half Sheet with space for program contact information 


The National Ombudsman Resource Center (NORC) convened a workgroup to discuss issues regarding Ombudsman program services during the pandemic and to provide input on COVID-19 Recovery and Reentry Resources. Workgroup members included representatives of the National Association of State Ombudsman Programs (NASOP) and the National Association of Local Long-Term Care Ombudsman Programs (NALLTCO). The resources are available as PDFs and Word documents so programs can add state specific information.

NOTE: This information is current as of June 2021 and will be updated as we learn more about COVID-19 and practices may need to adapt accordingly.


State Long-Term Care Ombudsmen (State Ombudsmen):

  1. Safety Considerations for Representatives when Visiting Residents (PDF, Word) - Updated

  2. Program Management Considerations for Policies and Procedures Regarding In-Person Visits (PDF, Word) - Updated

  3. Responding to Complaints During COVID-19 Pandemic (PDF, Word) - Updated

  4. Supply Purchasing Template (Excel)

  5. Ombudsman Program Requirements Regarding COVID-19 Acknowledgment Form (PDF, Fillable PDF, Word) - Updated

  6. COVID-19 Self-Assessment Form (PDF, Fillable PDF, Word)

Representatives of the Office of the State Long-Term Care Ombudsman (representatives):

  1. Tips for Facility Visits During an Infectious Disease Outbreak (PDF, Word) - Updated

  2. Visit Checklist During the COVID-19 Pandemic (PDF, Fillable PDF, Word) - Updated

  3. Tips for Communicating While Wearing a Mask (PDF, Word)

  4. Complaint Investigation and Resolution During COVID-19: Complaint Scenarios and Documentation (PDF, Word) - Updated


Ombudsman Program Examples

Wisconsin COVID-19 In-Person Visit Acknowledgement and Waiver - March 10, 2022

PPE Tutorial Video for Texas Long-Term Care Ombudsmen


Consumer Voice Resources

What to Look for and Questions to Ask as You Resume Visits in a Long-Term Care Facility