2011 Trainings & Conference Calls/Webinars

Advocating for LGBT Long-Term Care Consumers: Resources for Long-Term Care Ombudsmen

• Webinar Agenda
• Speaker Bios
• Speaker Powerpoints
  • Eric Carlson (PDF)
  • Hilary Meyer (PDF)
  • Jennifer Solms (PDF)
• Resource List

Please click here for the audio of the webinar

NORS Training Series, Part 1-4  (September 2011 - March 2012)

Tips for Successful Volunteer Recruitment

This webinar is for all Ombudsmen responsible for volunteer management and features four presenters from a variety of program structures representing the state, local and volunteer ombudsman perspective. Kathie Gately, State Long-Term Care Ombudsman (AR), Darlene Cray, Volunteer Program Coordinator (NH), Juanita Beale, Volunteer Coordinator, King County (WA) and Diane Bishop, Certified Volunteer Ombudsman (OR) share their successful volunteer recruitment strategies (including online recruitment, creative recruitment advertising, collaboration with other agencies and innovative program materials). In addition to the materials shared by the presenters the webinar resources include a NORC Tip Sheet regarding volunteer program assessment, retention and program expansion.

View the webinar

PowerPoints:

• Arkansas: Building a Certified LTC Ombudsman Program
• New Hampshire Volunteer Program
• Recruiting Long-Term Care Ombudsman Volunteers in Oregon 

​NORC:

• Quick Tips- Program Assessment

Materials from Kathie Gately, State Long-Term Care Ombudsman (AR)

• Arkansas: Building a Certified LTC Ombudsman Program

Materials from Darlene Cray, Volunteer Program Coordinator (NH)

• New Hampshire Volunteer Program
• Certification Tasks and Competencies Check List

Materials from Juanita Beale, Volunteer Coordinator (WA)

• A Day in the Life of an Ombudsman
• Volunteer Recruitment Flyer
• Ombudsman Outreach Flyer
• Volunteer Retention Tools
• Volunteer Ad
• Looking for Potential LTCO
• Newsletter: the Missive

Materials from Diane Bishop, Certified Volunteer Ombudsman (OR) 

• Recruiting Long-Term Care Ombudsman Volunteers in Oregon
• Long-Term Care Ombudsman Recruitment Message Flyer
• Long-Term Care Ombudsman Volunteer Program Recipient of Governor’s Volunteer Award, Outstanding Statewide Program
• Long-Term Care Ombudsman Outcomes
• Office of the Long Term Care Ombudsman Certified Ombudsman Volunteer Position Description
• Ombudsman Interview Questions
• Office of the Long Term Care Ombudsman Recruitment and Screening Committee Position Description

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