2009 Trainings & Conference Calls/Webinars

Managing Program Goals and Priorities During Budget Crises (November 2009)

Advocating for Individuals With Mental Health Needs (September 2009)

Webinar Materials: Advocating for Individuals with Mental Health Needs (PPT)

• The $250 Economic Stimulus Payment (May 2009)
• Actions Ombudsmen Can Take to Prevent Discharge for Non-Payment (February 2009)
• Fire Safety in Assisted Living (January 2009) - held in conjunction with the Assisted Living Consumer Alliance

Conference Call - Volunteer Evaluations: A Tool for Retention
This call features Mary Fogh, Washington Regional Ombudsman, and Marie Frey, New York Regional Ombudsman, who are both Volunteer Coordinators as well sharing information about volunteer evaluations. Mary and Marie walk us through the process of the evaluation, share their evaluation tools and give tips for using evaluations to keep good volunteers.

The resources for this call include evaluation tools from multiple programs across the country along with best practice tips and resources for evaluations.

• Agenda
• Best Practice Tips and Resource Guide
• Call Evalutation

Handouts from Marie Frey, NY

• Ombudsman Program Evaluation
• 6 Month Follow-up Evaluation
• Ombudsman Self Evaluation
• Exit Interview Evaluation

Handouts from Mary Fogh, WA

• Job Description
• 6 Month Check In
• Volunteer Satisfaction Survey

Additional Resources

• Self Assessment Tool for Volunteers ,VA
• Confidential Conflict Statement, VT
• Volunteer Certification Process, VT
• New Year Volunteer Agreement, VT
• Volunteer Survey, MO
• Mentoring Form, MD
• Volunteer Supervisor Form, MD

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Conference Call - Balancing Volunteer Coordinator and Ombudsman Responsibilities

• Agenda
• Twenty Tips for Time Management
• A Self-Evaluation and Continuous Quality Improvement Tool for Local Long-Term Care Ombudsman Programs
• "CORE BALANCE" Ombudsman Volunteer Coordinators Network – PowerPoint Presentation
• Balancing Ombudsman and Volunteer Coordinators duties!
• Call to Advocacy

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